This company if you can call it that. Bad business practices. Doesn't reply to emails. Need to stop saying contact us, you clearly are not responsive.
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Consulta las opiniones de los clientes
I’m in love with the personalized pet gifts! They’re so unique, beautifully made, and brought smiles to everyone I gifted them to. The practical items like hair removal tools are equally impressive—th... Ver más
La empresa ha respondido
Charged for order that was never delivered. Indigopetco will not respond to any inquiries about the order nor provides a refund. UPDATE: Item was received three months after ordering, and it looks... Ver más
La empresa ha respondido
Omylem jsem na tomto webu provedl objednávku. Hned jsem psal e-mail s žádostí o zrušení, ale obchod vůbec nekomunikuje. Poslali pouze falešné sledovací číslo DHL („label created“, zásilka nikdy odeslá... Ver más
Información sobre la empresa
Escrito por la empresa
Help us Save the Animals! Founded to help insure that homeless and abandoned pets receive the love, shelter, and veterinary care they desperately need.
Información de contacto
Estados Unidos
- Contact@indigopetco.com
- indigopetco.com
2,2
Malo
81 opiniones
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I would give 0 stars if possible
I would give 0 stars if possible. The shipping was awful. Took 30 days. The toys are cheap. Suction doesn’t even stay on the floor. Rope was so tiny and not even the color I ordered. Do not buy. This company is shady. I wrote comments on their Instagram and they delete them and then block me instead of trying to make things right.
23 de febrero de 2020
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear about your disappointing experience. We strive to provide quality products and reliable service, and it’s clear we missed the mark in your case. We apologize for the shipping delays, product issues, and the frustration you’ve experienced.
We take feedback seriously and want to make things right. Please feel free to reach out to our customer service team at contact@indigopetco.com, and we will do our best to assist you further. Thank you for sharing your concerns — your feedback helps us improve.
SCAM !!!!!!
SCAM !!!!!!! I ORDERED THE WRONG SIZE AND ASKED HOW TO RETURN IT, THEY EMAILED ME BACK INFO, I SENT IT BACK, AND NEVER GOT MY REFUND AND THEY STOPPED RESPONDING TO MY EMAIL !!!!!!!!!!!!!!!!
Do not EVER buy from them !!!!!!!!!!!!
21 de febrero de 2020
Opinión espontánea
Respuesta de Indigopetco™️
Please email us your order number to contact@indigopetco.com if you sent us a return we will absolutely refund you! So sorry for the inconvenience! Please give us the opportunity to make it right!
Do not order from this company
Took long time to ship, bogus tracking number provided, no response to emails.
20 de febrero de 2020
Opinión espontánea
Respuesta de Indigopetco™️
We sincerely apologize for the delay in shipping and the inconvenience caused by the tracking issues and lack of communication. This is not the experience we want for our customers, and we are committed to making it right.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to resolve this matter promptly, whether that means locating your shipment or issuing a refund.
Thank you for your patience and for giving us the opportunity to address this issue. We value your feedback and are committed to improving our service.
Sincerely,
The IndigoPetCo Team
A SCAM!!!!
Never received my order! Bogus tracking number! Never returned my email! Do not give them your money!
18 de febrero de 2020
Opinión espontánea
Respuesta de Indigopetco™️
We sincerely apologize for the delay in shipping and the inconvenience caused by the tracking issues and lack of communication. This is not the experience we want for our customers, and we are committed to making it right.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to resolve this matter promptly, whether that means locating your shipment or issuing a refund.
Thank you for your patience and for giving us the opportunity to address this issue. We value your feedback and are committed to improving our service.
Sincerely,
The IndigoPetCo Team
I would give zero stars if possible!!
I would give zero stars if possible!!! Ordered the suction cup dog toy and the delivery was on point. I tried suctioning the toy to the floor(vinyl) it wouldn't stick, I stuck it to wall and it came off with a slight pull and I stuck it to counter and it stuck better but I could pull right off and I am much weaker than my dog. Some reviews say best is to attach to a glass door and that's just crazy to me! I have a 65lb dog that would possibly pull the glass down so I wouldn't even attempt that. I realize that there are no returns or refunds but a response is great. Either way I am not satisfied and item is not as described. I have sent them 7 emails in past two weeks and no response. BUYER BEWARE!
23 de enero de 2020
Opinión espontánea
Respuesta de Indigopetco™️
We sincerely apologize that the suction cup dog toy did not meet your expectations and for the frustration caused by the lack of response from our team. Your concerns about product safety and durability are completely valid, and we appreciate you bringing them to our attention.
We strive to ensure every customer is satisfied and regret that your experience has fallen short. Please reach out to us directly at contact@indigopetco.com with your order details so we can work towards a resolution, whether that be a replacement or alternative support.
Thank you for giving us the opportunity to improve. We value your feedback and are committed to doing better.
Sincerely,
The IndigoPetCo Team
I placed an order for 2 toys on Dec…
I placed an order for 2 toys on Dec 11th and have yet to receive my purchase. The charge has cleared my credit card no problem. I've sent multiple emails, posted on FB, and reached out on Twitter... crickets. Not a single response.
6 de enero de 2020
Opinión espontánea
Respuesta de Indigopetco™️
We are very sorry to hear about the delay with your order and the lack of response you've experienced. This is not the level of service we aim to provide, and we completely understand your frustration.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will prioritize resolving this matter. We’re committed to ensuring you either receive your order or a refund promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Sincerely,
The IndigoPetCo Team
I’m going to be one of those “wish I…
I’m going to be one of those “wish I could give zero stars” people. I ordered two of their toys advertised on social media. I only received one. Over 4 weeks now of writing them emails (the ONLY way to contact them) and I’ve received not a SINGLE reply, no second item, and no refund. They ABSOLUTELY couldn’t give a single &@#% about customers.
21 de diciembre de 2019
Opinión espontánea
Respuesta de Indigopetco™️
We’re truly sorry to hear about your experience and completely understand your frustration. We aim to provide quality products and responsive service, and it’s clear we fell short in your case. We apologize for the missing item and lack of communication regarding your inquiries.
We value our customers and want to make this right. Please reach out to us again at contact@indigopetco.com, and we’ll prioritize resolving this matter for you. Your feedback is important and helps us improve — thank you for bringing this to our attention.
Product broke almost immediately
Product broke almost immediately. Their response was “no returns” without so much as any sort of attempt to help. Terrible BS artists.
28 de noviembre de 2019
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear about your experience and understand your frustration. We aim to provide quality products and excellent customer service, and it’s clear we fell short this time. We apologize for the inconvenience and lack of support you received.
Please feel free to reach out to us again at contact@indigopetco.com. We’re committed to finding a solution and ensuring our customers are satisfied. Thank you for sharing your feedback — it helps us work toward improving our service.
Decent product / Weak service
Cheap toys. Mediocre delivery. But my dog seems pretty damn happy so I guess money well spent. Just wish they were little more organzied thats all. No need for any less than 3 stars though.
24 de noviembre de 2019
Opinión espontánea
Respuesta de Indigopetco™️
Thank you for your honest feedback! We're glad to hear your dog is enjoying the toys—that's what matters most! We apologize if our delivery process felt disorganized and appreciate you bringing it to our attention.
Your feedback helps us improve, and we're committed to providing a better experience moving forward. If you have any other concerns or suggestions, please feel free to reach out to us at contact@indigopetco.com.
Thank you again for your support!
Sincerely,
The IndigoPetCo Team
Don't trust this website
I purchased 3 halloween dog outfits on 1st October and after numerous emails requesting a date of shipment, I received a tracking link that showed that a shipment had been created but was never picked up. Further emails have gone unanswered so I have disputed the charge with my bank. Don't trust this website
6 de noviembre de 2019
Opinión espontánea
Respuesta de Indigopetco™️
Hello, I looked into this and your order was confirmed as delivered november 18th 2019.
AWFUL company!!
AWFUL company!!! Don't ever buy from them.
Late September - Ordered Holy Hound Dog and Deadly Doll Dog costumes.
10/9/19 - have not received order, Reached out to Indigo Petco on status.
10/9/19 - received email stating I will receive my order before Halloween.
10/19/19 - received text that order was shipped but did not give tracking number. Sent email to Indigopetco stated that I have a party on 10/26 and need costumes before then.
10/30/19-did not receive response from my 10/19/19 email, have sent another email asking for status and requesting directions on returning their costumes
10/31/19-received costume at 11:30am. However, only received 1 costume (Deadly Dog) and as of date (11/4/19) have not received the other costume or response to my email.
4 de noviembre de 2019
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide timely deliveries and responsive customer support, and it’s clear we fell short in your case. We sincerely apologize for the delay and lack of communication regarding your order.
We would like to make this right. Please reach out to us directly at contact@indigopetco.com so we can work to resolve this matter as quickly as possible. Thank you for bringing this to our attention — your feedback helps us improve our service and ensure better experiences for our customers.
Spent over 50 dollars on a costume
Spent over 50 dollars on a costume (I live in Canada and paid for fast shipping) I ordered on Oct 9th I didn’t receive and they lied telling me it would be “guaranteed delivery before Halloween” and it’s Halloween now and it didn’t come! They do not answer emails about concerns ! Which I should of realized it was a bogus company because they have no phone number to reach them at all! They block your emails n don’t answer your Facebook/Twitter or instagram messages! They’ll lie and tell you that your product been shipped and that you have to wait 7 days for it to show up by”making a pre label” but never send your item! They shipped my item monday(3 says before halloween) still no costume 😡I do not recommend trusting this company or buying something from them! Noticed a lot of reviews about this company like mine , it is very true ! Please do not waste your money on this bs company !
31 de octubre de 2019
Opinión espontánea
Respuesta de Indigopetco™️
We sincerely apologize for the frustration you've experienced with your recent order. Missing a guaranteed delivery date, especially for a special event like Halloween, is incredibly disappointing, and we understand how frustrating this has been for you.
We are committed to resolving this issue. Please reach out to us directly at contact@indigopetco.com with your order details so we can investigate the matter and work toward a solution, whether it be a refund or expedited delivery.
Thank you for bringing this to our attention. We take feedback seriously and are working to improve our service and communication.
Sincerely,
The IndigoPetCo Team
I ordered a costume 10/4 the costume is…
I ordered a costume 10/4 the costume is still not there and it's 10/27, they stopped responding to my emails. There's plenty of reviews like mine to DO NOT ORDER. They're a scam!
27 de octubre de 2019
Opinión espontánea
Respuesta de Indigopetco™️
Your order was delivered on 10/30/2019 as promised it was delivered prior to halloween! Thank you for your patience!
Very very bad customer service
Very very bad customer service. This site is a JOKE!!! I ordered product Oct 6 and paid more for shipping 5-12 days. Countless emails with generic response and then no response at all. They say guarantee Halloween delivery however i payed extra for faster shipping. i asked them to cancel my order and send full refund and NO RESPONSE ONCE AGAIN. i will start legal action...
17 de octubre de 2019
Opinión espontánea
Respuesta de Indigopetco™️
Thank you for reaching out. Shipping to Canada does take additional time as we are based in the United States. We understand your frustration and apologize for the inconvenience caused.
You requested to cancel your order while it was already in transit, which limited our ability to make changes at that point. We are genuinely sorry for the delay and any frustration this has caused.
If you have any further concerns or need assistance, please feel free to reach out to us at contact@indigopetco.com. We appreciate your patience and understanding.
Sincerely,
The IndigoPetCo Team
They’re a scam
They’re a scam. Advertise product as in stock but it’s been 3 weeks and I have not received my product or any shipping info. When I contacted them for a refund they pretty much said we guarantee before Halloween. I ordered 9/27. Give me my refund!!
17 de octubre de 2019
Opinión espontánea
Respuesta de Indigopetco™️
We sincerely apologize for the delay and frustration you’ve experienced with your order. It’s unacceptable that you haven’t received your product or proper shipping updates.
Please reach out to us directly at contact@indigopetco.com with your order details so we can review your case and work toward issuing a refund or resolving the matter as quickly as possible.
Your feedback is important, and we are committed to improving our service and ensuring every customer feels valued.
Sincerely,
The IndigoPetCo Team
Cats not happy
I ordered a product but had to wait months.
Shipped from China, and now I see they bought it from Aliexpress and overcharged me dozens of euros for the same product, shipping, and service. Sad. Waiting period was no fun.. Also the quality of the product disappoints. My cats are not happy.
16 de septiembre de 2019
Opinión espontánea
Very very long delay for delivery (few…
What a joke!
Very very long delay for delivery (few weeks!!).
NO communication.
Item not as described.
SCAM
1 de julio de 2019
Opinión espontánea
Respuesta de Indigopetco™️
We’re truly sorry to hear about your experience. We strive to provide timely deliveries and accurate product descriptions, and we regret that we fell short in your case. Your frustration is understandable, and we apologize for the lack of communication regarding your order.
We’re committed to improving and would appreciate the opportunity to make things right. Please feel free to reach out to us at contact@indigopetco.com so we can assist you further. Thank you for sharing your feedback—it helps us work toward providing better service for our customers.
Scam
Scam! Don't buy from them. I ordered 4 months ago and still no product. I have asked for my money back but they don't reply to emails.
17 de febrero de 2019
Opinión espontánea
Respuesta de Indigopetco™️
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide reliable service, and it’s clear we fell short in your case. We apologize for the delay and the lack of communication regarding your order and refund request.
We’d like the opportunity to make this right. Please reach out to us again at contact@indigopetco.com, and we will prioritize resolving this matter as quickly as possible. Thank you for bringing this to our attention — your feedback helps us improve.
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