Infinity CruisesOpiniones 

699
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... Ver más

Valorada con 1 estrellas sobre 5

Had paid a premium for direct/non stop flights to San Diego which worked fine on the outward, but we're inexplicably cancelled for the return "due to fight cancellations ". However the flight we we... Ver más

Valorada con 4 estrellas sobre 5

Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

COMPLETELY UNRESPONSIVE & INEFFICIENT. Our flights were cancelled due to conflict in the Middle East. Despite promising to re-route our party they simply went missing, did not respond to emails or r... Ver más

Información sobre la empresa

  1. Agencia de cruceros

Escrito por la empresa

Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

699 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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3,4

Todas las opiniones

(699)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good customer service and attention to detail

The person who took my initial call was very helpful. They also called back when they said they would with the information I had asked for. Once I had all the required information, I booked our cruise through this person.

11 de mayo de 2023
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Respuesta de Infinity Cruises

Dear Mrs Perrin,

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Bobby.

Kind regards,

Infinity Cruises

Valorada con 5 estrellas sobre 5

Eric was very helpful and called us…

Eric was very helpful and called us back within the hour with a price

11 de mayo de 2023
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Respuesta de Infinity Cruises

Dear Robert,

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind regards

Infinity Cruises

Valorada con 5 estrellas sobre 5

Bobby was brilliant helping us to plan…

Bobby was brilliant helping us to plan our cruise. Just so knowledgeable, patient and so polite, nothing was too much trouble. Bobby suggested some welcome additions to extend our stay in Barcelona at the end of our cruise and was really great when we were asking about all the hotel stays and flights and even trying to find a good cabin on the ship. Received email outlining all the details of our holiday the following day, just as Bobby had said.

11 de mayo de 2023
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Respuesta de Infinity Cruises

Dear Martin,

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Bobby.

Kind regards,

Infinity Cruises

Valorada con 5 estrellas sobre 5

Fantastic service from Eddie

Eddie was fabulous. Excellent knowledge of the cruise that we were interested in and subsequently booked.

Eddie answered all of my questions quickly and with good humour.

11 de mayo de 2023
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Respuesta de Infinity Cruises

Dear Mr and Mrs Worrall,

Thank you for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Eddie.

Kind regards,

Infinity Cruises

Valorada con 5 estrellas sobre 5

Mike was very helpful and efficient.

Mike was very helpful and efficient.
Hope the holiday comes up to expectations with the hotels, transfers etc...

4 de mayo de 2023
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Respuesta de Infinity Cruises

Dear Shirley,

Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to Mike.

Kind regards,

Infinity Cruises.

Valorada con 5 estrellas sobre 5

Eric was extremely helpful and…

Eric was extremely helpful and pleasant. He explained the details of the holiday very well. He was very professional.

4 de mayo de 2023
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Respuesta de Infinity Cruises

Dear Kathleen,

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received. We will pass on your comments to Eric.

Kind regards,

Infinity Cruises.

Valorada con 5 estrellas sobre 5

Easy booking process with a friendly and professional cruise expert. Friendly professional service and was…

Friendly professional service and was able to tailor make our cruise and stay holiday. Mike offered some good options for us and managed to secure the right flights and hotel for us. He was patient and courteous throughout the booking process.

2 de mayo de 2023
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Respuesta de Infinity Cruises

Dear Mr & Mrs Pomford,

Thank you for your excellent 5-star review. We place customer experience and satisfaction as our priority and we will share your compliments with the entire team.

Kind regards,

Infinity Cruises

Valorada con 5 estrellas sobre 5

Athens and NCL Jade cruise package

Very good holiday package with everything we needed arranged and all went smoothly. Flights, transfers, hotel stay, cruise with extras. Excellent itinerary and service from infinity cruises.

4 de mayo de 2023
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Respuesta de Infinity Cruises

Dear Mr Forsyth,

Thank you for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with your cruise consultant.

Kind regards,

Infinity Cruises

Valorada con 4 estrellas sobre 5

Being quick

Being quick, informative and professional

27 de abril de 2023
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Respuesta de Infinity Cruises

Dear Khosrow,

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with your cruise consultant.

Kind regards,

Infinity Cruises

Valorada con 5 estrellas sobre 5

The booking process

The booking process, thoroughness and professionalism of Eric the agent have been very good. Will write a review after the holiday as to how it meets expectations and how the company handle all aspects of the holiday

27 de abril de 2023
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Respuesta de Infinity Cruises

Dear Morag,

Thank you for your excellent 5-star review. We place customer experience and satisfaction as our priority and we will share your compliments with Eric.

Kind regards,

Infinity Cruises.

Valorada con 5 estrellas sobre 5

Bobby was very helpful in responding…

Bobby was very helpful in responding and satisfying our request for flights to suit us and arranging car hire. The experience was enjoyable and satisfying.

20 de abril de 2023
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Respuesta de Infinity Cruises

Dear Mr and Mrs Magill,

Thank you for your excellent 5-star review. We place customer experience and satisfaction as our priority and we will share your compliments with Bobby.

Kind regards,

Infinity Cruises

Valorada con 5 estrellas sobre 5

Bobby is an excellent agent

Bobby is an excellent agent. Had great patience with everything we wanted. We made quite a few changes to the original brief but Bobby was great and arranged everything for us. Highly recommend Bobby Dalal.

20 de abril de 2023
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Respuesta de Infinity Cruises

Dear Marie,

Thank you for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Bobby.

Kind regards,

Infinity Cruises

Valorada con 4 estrellas sobre 5

We have just booked a cruise QM2

We have just booked a cruise QM2, for July 2023 , I really do try to shop around for a good deal! I rang this company a few days before i booked and spoke to Bobby, he was very knowledgeable and experienced but at the time i felt uneasy about booking but I promised Bobby i would give him a call before i finally decided which holiday and company i would use ! Finally i booked with Bobby, i know he doesn’t own Infinity but this guy was the reason i did ! A credit ti this company please try them and we fully recommend Bobby! THANK YOU

17 de abril de 2023
Opinión espontánea
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Respuesta de Infinity Cruises

Dear Keith,

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Bobby.

Kind regards,

Infinity Cruises.

Valorada con 5 estrellas sobre 5

We booked a cruise and stay via Eddie

We booked a cruise and stay via Eddie. Eddie was very helpful finding us more suitable flights. He gave us all the relevant information and was extremely efficient at emailing our confirmation which was very detailed. We’ve never used Infinity Cruises before but would definitely use them again as service was great and choice and cost were also great.

13 de abril de 2023
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Respuesta de Infinity Cruises

Dear Campbell,

Thank you for your excellent 5-star review. We place customer experience and satisfaction as our priority and we will share your compliments with Eddie.

Kind regards,

Infinity Cruises.

Valorada con 5 estrellas sobre 5

Bobby 5 stars !

Bobby was very friendly, knowledgable and a pleasure to deal with.

17 de marzo de 2023
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Respuesta de Infinity Cruises

Dear Gary,

Thank you for your excellent review! We really appreciate you taking the time out to share your booking experience with us - your compliments will be shared with Bobby.

Kind regards

Infinity Cruises

Valorada con 5 estrellas sobre 5

Bobby Dahal

Bobby Dahal, the agent we book our MSC cruise, from Cape Town to Venice [ Mar 23] was so helpful. Our booking was delivered as stated, Cape Town Hotel was superb, all taxis were there on time. We had endless problems, with MSC, when they kept referring us back to our travel agent unnecessarily,but Bobby cheerfully did everything in his power to help. Excellent agent and we wish to thank him and for his manager to know of his super service.

9 de febrero de 2023
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Respuesta de Infinity Cruises

Dear Susan,

Thank you for your excellent 5-star review. We place customer experience and satisfaction as our priority and we will share your compliments with Bobby.

Kind regards

Infinity Cruises

Valorada con 5 estrellas sobre 5

Have just booked with Mike and he was…

Have just booked with Mike and he was very helpful putting together a cruise to Alaska and tour of the Rockies and flights.

5 de abril de 2023
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Respuesta de Infinity Cruises

Dear Breeda,

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Mike.

Kind regards,

Infinity Cruises

Valorada con 5 estrellas sobre 5
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Respuesta de Infinity Cruises

Dear Jeanette,

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the cruise consultant.

Kind regards,

Infinity Cruises

Valorada con 5 estrellas sobre 5

Good holiday arep.

Good advisor at Infinity end helped us to do the deal...he was courteous and always willing to answer any questions.Only need to see if holiday lives up to
To everything so far!

30 de marzo de 2023
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Respuesta de Infinity Cruises

Dear Angus,

Thank you for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Bobby.

Kind regards,

Infinity Cruises

Valorada con 5 estrellas sobre 5

Very efficient booking

Very efficient booking. The staff are very helpful and will advise with any queries after booking.

30 de marzo de 2023
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Respuesta de Infinity Cruises

Dear Christine,

Thank you for your excellent 5-star review. We place customer experience and satisfaction as our priority and we will share your compliments with the entire team.

Kind regards,

Infinity Cruises

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