Gorgeous products and incredible customer service. My engagement ring had lost a tiny band stone after a few months of wear and they went above and beyond to repair it quickly (1 week!) and at no cost... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I received my ring just in two days. Loved the packaging and ring itself. Its definitely far far more better and prettier than any high street retailers. I placed second order today and made request t... Ver más
La empresa ha respondido
Honestly such nice staff helped me out when i lost my ring and so nice about it! Definitely shop here i will definitely be buying again
The jewelry is just okay nothing special about the quality. Still thin and plain. Packaging could be better as gift option. NB. This seller takes review a bit too personal and sends endless long me... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
InfinityXinfinity is a luxury British Designer brand offering beautiful 18k Vermeil Gold Jewellery with Natural Semi-Precious Gemstones, all handmade at affordable prices.
Información de contacto
4,3
Excelente
186 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 50% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent customer service
5 de julio de 2021
Respuesta de InfinityXinfinity
Thank you so much for your review and your appreciation.
We look forward to serving you again in the near future.
Have a wonderful day and stay safe
Thanks for your work
I LOVED the servies and the people who work in InfinityXinfinity you guys work hard to provied the good stuff , be happy and keep up the good work. LOVE YA.
30 de junio de 2021
Opinión espontánea
Respuesta de InfinityXinfinity
Thank you for your kind words and it was a pleasure assisting you.
We hope to see you again at InfinityXinfinity
Respuesta de InfinityXinfinity
Hello Bassam,
Thank you for your kind review and I am glad to hear you loved our personal care service.
It was an absolute pleasure speaking to you and I hope to see you again in the near future.
Have a wonderful day and stay safe.
I'm so happy with the ring I purchased
I'm so happy with the ring I purchased, it's beautfly designed and made, with great attention to detail. Customer service is very personal, professional and friendly. Speedy service but not compromising on quality. I will be recommending to friends and family. Thank you infinityXinfinity!
22 de junio de 2021
Opinión espontánea
Respuesta de InfinityXinfinity
It was an absolute pleasure assisting you Iga and we are delighted to hear of your satisfaction with not only our beautiful premium designer jewellery but also the service our team provided.
We hope to see you again very soon and we will welcome your friends and family with open arms.
Have a wonderful day and stay safe.
Respuesta de InfinityXinfinity
Thank you so much for your review Lou, it fills us with great pride and satisfaction to know you are delighted with your order.
We hope to see you again and do let us know if you ever need anything else, as we have exclusive deals for our repeat customers.
It was amazing rings beautiful delivery…
It was amazing rings beautiful delivery was fast and also an amazing ceo
6 de junio de 2021
Respuesta de InfinityXinfinity
Thank you so much for your review Joel and I'm glad to hear you're happy with the ring.
I do remember you weren't sure if the ring would fit but initially loved the ring, so I'm pleased to hear there wasn't any issues when presenting the gift.
It was a pleasure speaking to you and knowing we made you smile means everything to us.
Thanks again for shopping with InfinityXinfinity and have a wonderful day.
Amazing service! Quality Jewellery
I bought this ring to treat myself over the bank holiday weekend. I was amazed how quick the order was dispatched and delivered within two working days. The packaging is eco friendly and the best part is the ring!!
The stone is so beautiful, the ring band itself is just the right size. Overall I’m very impressed and most definitely will be purchasing from here again.
5 de mayo de 2021
Opinión espontánea
Respuesta de InfinityXinfinity
Thank you so much for your lovely review Mel, I am delighted to hear you loved every part of our product and service, as we pride ourselves in turning our customers into a loyal army of followers and fans.
We hope to see you again in the near future and do reach out to us when you're ready to make another purchase and we will be more than happy to assist you and provide an exclusive deal for your repeat custom.
Have a wonderful day and thanks again for shopping with InfinityXinfinity
Very good customer service and contact…
Very good customer service and contact after purchasing. I received the item so quickly and I absolutely love it! Such nice quality and so sparkly! Will definitely be buying again soon.
30 de abril de 2021
Respuesta de InfinityXinfinity
Thank you so much for your amazing review Natalie and we are delighted to hear about your satisfaction with everything.
We look forward to welcoming you back when you're ready to make another purchase with an exclusive deal for your repeat custom.
We do love to look after our customers.
Thanks again for your purchase and we hope you have a wonderful day.
Great product and fast delivery.
Great product and fast delivery.
Just need bigger ring sizes
22 de marzo de 2021
Respuesta de InfinityXinfinity
Hello Kai and thank you for taking the time to write a review.
I'm so glad you are delighted with the item we selected together, with the help of our stylist. It was a team effort with you to order the best item for the occasion.
We have noted your request and are trying to add more variation of ring sizes but for now, we are trying to focus on the most popular ring sizes, as the size you requested is extremely rare.
Alternatively, we do offer a service for custom made jewellery, so we can make a 1 off piece of any design and with any quality and type of stone in a specific size.
Please do contact our team, who will be more than happy to assist you in creating your dream ring.
Thanks again for your purchase and review, while we hope to see you again very soon at InfinityXinfinity.co.uk
Beautiful quality ring at a great price…
Beautiful quality ring at a great price that was delivered very quickly! Only downfall is their sizing is in US ring sizes and not UK, although they are a UK brand. I only know my size in UK and converted it to a US size but got the calculations wrong so the ring is a lot smaller than expected and sadly only fits on my ring finger. I would still buy from them again but be careful with sizing!
14 de marzo de 2021
Respuesta de InfinityXinfinity
Hello Tamsin and thank you so much for your review.
I am so glad you loved ring and lovely comment about our excellent pricing.
We do apologise about the confusion regarding ring sizing but for future reference, there is a tab in the description for every ring, regarding sizing, as we sell our jewellery worldwide, so we have converted the sizing for UK, Europe and USA, which is used in most countries around the world.
If you do need further information, please check this link for further clarity: https://www.infinityxinfinity.co.uk/pages/sizing or contact one of our friendly staff, who will be more than happy to assist you with any questions you may have.
I have spoken to our team and we will try to add pictures to simplify the process as well so it can be visualised.
Nevertheless, I am glad to hear the ring fit on your ring finger and you can continue to enjoy the amazing jewellery.
Thanks again for placing your order with InfinityXinfinity and we hope to see you again very soon.
Fast and beautiful
The earrings arrived very fast. And to be honest I thought they are going to be very small because sometimes you purchase items on the internet and they come enormously small. But that was not the case. I’m really happy with my purchase.
14 de marzo de 2021
Respuesta de InfinityXinfinity
Hello Klod and thank you so much for your wonderful review.
You are absolutely right and this is one of the biggest concerns with buying jewellery online right now, as dainty jewellery is very much in fashion, whereas we love bigger and greater quality with sparkling stones.
We are very transparent with our jewellery, which is why we provide the full measurements with all of our jewellery to make sure you know exactly what you are getting.
The earrings you purchased are signifanctly larger than other brands and we like to think this is one of the many reasons we are fast becoming a brand our fans love and keep coming back for more.
We hope to see you again very soon and if you need any help with your next purchase, our personal stylists would be more than happy to assist you.
Great
Lovely product and a very reasonable price, my order was dispatched the next day, unfortunately once in the hands of royal mail it took over a week to arrive due to understaffing and Covid. When I raised the issue I received a prompt and polite email and the company kept track of my order until it arrived at which point they issued an apology for the delay. All in all a very positive experience.
25 de febrero de 2021
Respuesta de InfinityXinfinity
Hello Owen and thank you so much for your great review.
First of all, I am delighted to hear you love our pricing, quality and it was worth the wait.
Once again, we would like to apologise for the delay with Royalmail, as Covid caused havoc during the winter but as the virus isn't as bad as it was 1-3 months ago, we are hoping Royalmail will get back to there efficient ways.
Thank you so much for your understanding and your lovely messages, while we tried our best to keep you updated with your delivery journey.
We look forward to welcoming you back to InfinityXinfinity.co.uk and if you require any assistance, our personal stylists would be more than happy to provide any help you may require.
Have a wonderful day and stay safe.
Amazing service and products
Bought my partner a promise ring and a bracelet for valentines day with help from the store to choose them. Honestly so amazed with the quality and it looks amazing on her, she is as chuffed as I am with the choices as I couldn't resist but to give them to my partner early.
Customer service is 10/10
Products 10/10
I would definitely recommend and I will be coming back in a few months for an engagement ring hopefully!
9 de febrero de 2021
Respuesta de InfinityXinfinity
Thank you very much for your review Louie, I am very glad to hear you are delighted with the choices made to help select the best jewellery suited to your partners requirements.
We pride ourselves on an amazing service, therefore our team in the live chat are always happy to discuss options and make recommendations.
I am so glad to hear your partner loved the Promise ring and bracelet as much as we do but I am even more excited to hear you will be getting down on one knee and it would be an absolute pleasure to be a part of your special day.
You may be interested to know we are about to launch a special promotion, so if you purchase an engagement ring from us within 12 months of your Promise Ring, we will refund the cost of the Promise Ring.
Just our little way to say thank you for letting us be involved in all of your special occasions.
When you are ready, do let us know and we can either design a custom piece for you or choose from one of our many beautiful designs coming soon.
Have a wonderful day and stay safe.
Ordered some heart-shaped earrings for…
Ordered some heart-shaped earrings for my most recent anniversary and I'm so glad I did.
To begin, I received some really useful assistance on the live chat, when look for the purchase. Fast delivery with tracking and package arrived in top condition. My wife and I will be using IXI again!
8 de febrero de 2021
Opinión espontánea
Respuesta de InfinityXinfinity
Hello TJ and thank you so much for letting us be a part of your special occasion.
It was an absolute pleasure speaking to you on the live chat and discussing potential options but I am very happy to hear we made the right choice together.
We look forward to being a part of your future special occasions and making you smile.
Beautiful earrings received as a gift
Beautiful earrings received as a gift. I have been wearing them for over a year and they look as classy as ever. Excellent craftsmanship and fantastic quality.
6 de febrero de 2021
Opinión espontánea
Respuesta de InfinityXinfinity
Hello Farina and thank you very much for your review.
We are so delighted to hear you love the thoughtful gift from another customer.
It's an amazing feeling knowing our designs are playing an important role for occasions and making people smile...even a year later.
We hope to see you gain on our site and have a look at over 70 new designs we currently have.
Stay safe and thanks again
Beautiful Gem Stones
Beautiful Gem Stones, very happy with my ring and fast delivery and will be using infinityxinfinity again. Highly recommend to my friends and family.
Naz
6 de febrero de 2021
Opinión espontánea
Respuesta de InfinityXinfinity
Hello Naz and thank you for your review.
We are delighted to hear you love our designs, premium natural gemstones, quality and efficient service.
We hope to see you and your friends/family again in the near future and thank you so much for taking the time to write a review.
Really amazing customer service!
Really amazing customer service and incredible product range!
I purchased a rose quarts and diamond teardrop ring and when it arrived it was beautiful! Sadly my other half didn’t like it as much as me so we opted to return it and the customer service was so helpful!
I was quickly contacted by the CEO of the company who wanted to understand why we were returning the item, after a quick message he confirmed he would happily take the item back and issue a full refund as well as offering me the same discount should I change my mind or find something else I wanted to buy!
All in all an incredible company with a great customer service team.
Harvey
4 de febrero de 2021
Opinión espontánea
Respuesta de InfinityXinfinity
Hello Harvey and thank you for taking the time to write the review.
I am delighted to hear you loved the beautiful ring but it's a shame it wasn't quite your other halfs style, which is why we work very hard in creating multiple designs for such eventualities.
We are all unique, which makes us work harder to strive for more creative designs.
Nevertheless, we will of course honour the promise we made to you for future purchases and we are very optimistic we will create a design more to your other halfs style to make her a fan of InfinityXinfinity.
When the time comes, we are also happy to discuss options with your other half to make sure we choose the right gift for her, all part of our outstanding service.
It was a pleasure speaking to you and thanks again.
Stay safe.
Bought a set of ear rings for my…
Bought a set of ear rings for my girlfriend. Spoke to the director over the phone and he advised me on the different types of stones and other metals. The present was very well received and extremely good quality. Thanks a lot, I will be back for sure
3 de febrero de 2021
Opinión espontánea
Respuesta de InfinityXinfinity
Hello Hasan and thank you very much for taking the time to write the review.
It was a pleasure speaking to you and I am glad the conversation proved fruitful because we worked as a team to make the right choice based on what you know about your girlfriend.
A lot of people don't understand the complexity and diversity of gemstones, as well as the health benefits involved, so it was a pleasure speaking about it and making the right choice for your girlfriend.
We look forward to welcoming you back and will of course be more than happy to assist you again to choosing the best choice for your friends and family.
Stay safe
Couldn’t put a finger in something wrong
Great company and do amazing items. I bought a ring and earrings for my girlfriend for Valentine’s Day. They were at my door then next day. I didn’t know my girlfriends ring size and so guessed but it was wrong and due to it being outside the return window I was panicking but they allowed specially for me to be able to return the ring and order a new one. I found this shows that they value their customers and find an outcome that’s best for both parties. Would definitely recommend to others.
3 de febrero de 2021
Respuesta de InfinityXinfinity
Hello Josh and thank you for taking the time to write such a great review.
I am delighted to hear you love our products and service, as we try our very best to look after our customers.
We look forward to being involved in more of your future special occasions, as this is part of the satisfaction we receive, when we know we are making people smile.
Thanks again for the great review and keep smiling.
Stay safe.
Amazing customer service
Amazing customer service nothing was to much followed up as problem with Royal Mail was a quality product at a great price
3 de febrero de 2021
Opinión espontánea
Respuesta de InfinityXinfinity
Hello Lee and thank you for your review. I'm so sorry there was an issue with Royalmail but I am glad that we pushed and managed to resolve the issue at your local collection office.
Most importantly, we are very happy to hear you really loved the jewellery and happy with the value it also represented.
We hope to see you again in the future and be part of many more important occasions.
Stay safe and thanks again for the great review.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.