InfinityXinfinity Opiniones 

186
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Gorgeous products and incredible customer service. My engagement ring had lost a tiny band stone after a few months of wear and they went above and beyond to repair it quickly (1 week!) and at no cost... Ver más

Valorada con 5 estrellas sobre 5

I received my ring just in two days. Loved the packaging and ring itself. Its definitely far far more better and prettier than any high street retailers. I placed second order today and made request t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Honestly such nice staff helped me out when i lost my ring and so nice about it! Definitely shop here i will definitely be buying again

Valorada con 3 estrellas sobre 5

The jewelry is just okay nothing special about the quality. Still thin and plain. Packaging could be better as gift option. NB. This seller takes review a bit too personal and sends endless long me... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Diseñador de joyas

Información proporcionada por diversas fuentes externas

InfinityXinfinity is a luxury British Designer brand offering beautiful 18k Vermeil Gold Jewellery with Natural Semi-Precious Gemstones, all handmade at affordable prices.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

186 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,3

Todas las opiniones

(186)

12 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Honestly such nice staff

Honestly such nice staff
helped me out when i lost my ring and so nice about it! Definitely shop here
i will definitely be buying again

14 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing experience

I don't usually leave reviews, but these guys genuinely deserve one.

From the first conversation, they were friendly, helpful, and incredibly easy to deal with. They took the time to answer all my questions, were always quick to respond, and never made me feel pressured into buying anything.

What really stood out was how honest and accommodating they were throughout the whole process. It felt like they genuinely cared about helping me find the right piece rather than just making a sale.

In today's world, it's quite rare to find people who are this approachable, trustworthy, and willing to go the extra mile for a customer. The whole experience felt personal, relaxed, and completely stress-free.

I wouldn't hesitate to buy from them again and would happily recommend them to anyone looking for quality jewellery and great service.

Thank you again for all your help.

15 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cheap rubbish

Cheap rubbish. Payed over £200 for a ring that was gold plated and the plating came off after 2 weeks and they are saying it’s me for touching chemicals when I don’t touch chemicals. I take the rings off to wash my hair. Cheap quality and obviously not real gold plated. Now constantly calling me and threatening me that they will take legal action over this review because I’m letting others know how their jewellery is cheap. The gold plating shouldn’t have come off after two weeks. And it’s still coming off more and more everyday. I’ll be taking it to another jewellery’s to get it fixed as I don’t trust this company at all. Gold plating doesn’t just come off like that…

25 de mayo de 2026
Opinión espontánea
Logotipo de InfinityXinfinity

Respuesta de InfinityXinfinity

We are very sorry to hear that you feel disappointed with your experience.

To clarify, the customer initially requested a full refund. Unfortunately, as the rings structure and stones itself is in perfect condition and the issue relates only to a small area of plating wear on the underside of one of the two rings purchased several weeks ago, this was not something we were able to offer under our warranty terms.

However, despite this, we offered a goodwill resolution to restore the ring back to like-new condition entirely at our cost, which was confirmed in writing. This was to be professionally carried out by an independent specialist jewellery workshop, not by ourselves directly, with the ring then returned to the customer free of charge.

There would also have been a complete written paper trail throughout the process, with all shipping fully tracked both ways for security and transparency.

We would also highlight that two rings were purchased, and only one experienced this issue.

At InfinityXinfinity, we always aim to resolve matters fairly, professionally, and amicably wherever possible, and we made every effort to resolve this matter positively. For this reason, we were disappointed to see a public review posted before the agreed resolution had the opportunity to be completed, despite a full goodwill re-plating solution having already been offered.

We also respectfully disagree with several statements made within the review, as we do not believe they accurately reflect either the product itself or the extensive efforts made to resolve the matter professionally and in good faith.

Customer satisfaction remains extremely important to us, and we have always remained willing to assist in resolving this matter professionally.

Valorada con 5 estrellas sobre 5

Would absolutely recommend!

Gorgeous products and incredible customer service. My engagement ring had lost a tiny band stone after a few months of wear and they went above and beyond to repair it quickly (1 week!) and at no cost to me. Really appreciate their communication and attention to detail when restoring my ring to brand new condition. Would absolutely recommend them!

18 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good quality

Really good quality product. Good communications. They put extra Mother’s Day cards in the box for me. That was very thoughtful. I will definitely buy the ring for the same design later on.

24 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing jewellery and truly fantastic customer service!

I got a bracelet from Infinity X Infinity and I’m absolutely in love with it. Beautiful quality and clearly made with passion. You can really tell they care about what they do.
The customer service was outstanding too: super helpful, friendly, and quick to respond to questions. The whole experience felt personal and professional at the same time.
Highly recommend to anyone looking for special, meaningful jewellery and a brand that genuinely goes the extra mile! 💎✨

25 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Royal Mail claimed to have delivered my…

Royal Mail claimed to have delivered my parcel but clearly never did. But that’s beside the point on how bad Royal Mail are. The customer service I have received since contacting infinityxinfinity about the issue has been second to none and they have gone above and beyond to ensure my item is delivered before Xmas. Potentially the best customer service team ever.

21 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service

Had trouble with royal mail getting the delivery wrong, however InfinityXInfinity were a great help couldn’t ask for better customer service.

20 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, replaced an oversized ring with a smaller size without any issues and quick and professional service.

8 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best company you could hope to come across

I placed an order and I had issues with Royal Mail with a lost parcel. I have never before and likely will never see again the level of effort put in by this company to rectify the situation, clearly hours spent on their end to deal with Royal Mail’s brick wall and actually come to a resolution. The company was regular with updates, and then to top it off, helped me pick a ring for my significant other.

It’s exceedingly rare you’ll ever find attention to detail and care to the level of this company and I cannot recommend them enough. If you’re looking for jewellery for any occasion, this is the only vendor that makes sense to me. Thankyou 😊

1 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A gem!

Great quality items, fair prices and outstanding customer service.

16 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Bought a white gold ring for my girlfriend and it looks and feels excellent. Moreover, the owner was a lovely guy and extremely helpful. Can’t recommend enough.

4 de agosto de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Earrings are great but 1 issue

I've bought a pair of earrings for my girlfriend. Got a good discount through my work, so cannot complain on price at all. Jewellery looks quite good, I'm not an expert or even remotely know what I'm looking at but looks good to me. Delivery was very quick also. The only issue I have is the packaging. It looks cheap. Tacky and came damaged. The pouch it comes in is an alright touch but is way too big for earrings that came in a little seal bag. I would say to infinityxinfinity that it would be better for earrings or rings to come in a smaller pouch or quite simply, one of those small jewellery boxes. Apart from that though I recommend this product I would probably buy again

9 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

All round service is PERFECT

Fantastic service all round. I've made 3 orders now and never been let down. Product quality is perfect. Customer service is perfect. Delivery time within 24 / 48 hours perfect. Get your orders in people you won't be disappointed. I'll be back to order some more soon. If I could ask only 1 thing - get some mens items on the site please. You would get some more business then.

10 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow, got a call to save xmas....

Ordered from these guys again great service once again. Standout moment when I received a call from them to confirm my address was correct. In a rush I had input the wrong details and was shocked when asked. This could have ment that a gift was missing in the post. Thanks for the call.

16 de diciembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great value but packaging needs an improvement

I was satisfied with the service, the jewelry and the fast delivery. The thing that put me off was the packaging and the way it was presented. It just looks cheap and not suitable as a gift in my opinion.

1 de octubre de 2024
Opinión espontánea

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