Insight Pest Solutions Opiniones 

Tres bon service par Iris

First appointment, guy can’t do back yard because chickens out, he says he’ll get office to call schedule for return, so back yard can get done, w/ chickens penned up. No call, no follow up. Two days ago, they call, rodent inspection and eradication available, Cool, I say tomorrow am! Next day…no show, no call. Later when I call, oh, we’ll reschedule. Ok, I KNOW I have mice in garage, under garage, lady says, I’ll make a note of it for service person to get. Next day, guy shows up, insists on looking in attic though I’ve told him there are no mice in my attic. Guy looks, no mice, but you should have more insulation in your attic.(fishing for more jobs?) refuses to do garage, gaslights my Mom when she tells him the office said they’d add it. He leaves. Later, I call to say I’m done third strike, I’m DISSATISFIED, a LOT DISSATISFIED. Guy on phone, says he’ll get account manager on the line… ok, I’ll have them call you asap… 5 hours later… account manager says can’t cancel service unless they charge me $250.00 fee!!!! Effing SHYSTERS.

★★★★★? Absolutely not. This has been the worst customer service experience I have had in years.

I had been an Insight Pest Solutions customer for approximately five years for mosquito control. While the service was never exceptional, it was generally acceptable—until this season.

My mosquito treatments are supposed to run from May through the end of August.

On May 28, 2026, I received the standard automated text advising that my first treatment would take place on May 29. I prepared my property accordingly.

Nobody showed up.

There was no phone call, no email, no text message, and no attempt to reschedule.

After waiting almost two weeks, I contacted the company myself on June 10 asking whether they intended to service my property or if I should simply find another provider.

On June 23, I received another automated notification confirming service for June 25. This time, a technician actually arrived—only to tell me he would not perform the treatment because rain was expected and that someone would contact me to reschedule.

Once again, I was left without service.

At that point I called the company and spoke with Mohamed A. He apologized, acknowledged the missed visits, understood that I was hosting a large gathering that weekend, and assured me he would do everything possible to get my property treated before my guests arrived.

A few days later, he sent what appeared to be a professional and thoughtful email apologizing for the missed May and June visits and confirming four scheduled appointments, including Friday, July 3, with a note requesting a morning arrival. I genuinely believed the situation had finally been resolved.

Then, on July 2, I received the expected automated reminder confirming the July 3 appointment.

The next morning, at 10:41 a.m. on July 3, after I had once again prepared my property and planned my day around the appointment, I received another automated message stating that my service had been postponed until July 5 due to "unforeseen circumstances."

No phone call.

No explanation.

No concern whatsoever for the fact that I had specifically explained I needed the treatment before the weekend because of a large gathering.

When I called back and asked to speak with Mohamed A., I was astonishingly told that no one by that name worked for the company.

Think about that.

I had an email from someone identifying himself as Mohamed A., complete with a company signature and phone number, yet I was told that person did not exist.

Instead of anyone attempting to resolve the problem, I was transferred to Customer Relations, where I was informed they would be "more than happy" to cancel my account.

Not apologize.

Not investigate.

Not attempt to keep a five-year customer.

Just cancel the account.

I requested written confirmation that my account had been cancelled.

I never even received that.

After five years of being a paying customer, this company failed to provide the service they repeatedly scheduled, failed to communicate when appointments were missed, repeatedly made promises they did not keep, ignored my specific timing requirements despite assuring me they understood them, and then appeared more interested in losing a customer than retaining one.

I can tolerate mistakes. Every company makes them.

What I cannot tolerate is repeated missed appointments, broken promises, poor communication, and complete indifference toward customers.

If this is how Insight Pest Solutions treats a loyal five-year customer, I would strongly recommend looking elsewhere.

Hidden fees, salesmen not forthcoming, very expensive

We just had Rabiul from Insight Pest solutions, to reapply a treatment for ants around our front walkway and he recommended an application of granulars to reach the queen ants that apparently are quite deep in the ground.
Very thorough and very polite and respectful. Highly recommended Insight Pest solutions.

The service really didn’t make any difference whatsoever. Even with the so-called “$60 discounted” price, it wasn’t worth it. The quality of the service was extremely subpar and fell far below my expectations.

What made the experience even worse was finding out that you’re locked into a one-year contract. That was never made clear to me during the sales process. On top of that, they charge a $155 cancellation fee that was never mentioned by the salesperson.

In my opinion, the company is more focused on locking customers into long-term contracts than providing a service that’s actually worth paying for. Based on my experience, the service offered very little value, and I would not recommend it.

Premier traitement, Oumar a été professionnel et m’a dit que si je voyais des fourmis encore dans 3 semaines de les appeler sinon il revient dans 3 mois pour le deuxième traitement.

**⭐☆☆☆☆**

Very disappointing experience. I signed up because I was told I would only be charged after the service was completed. Instead, I was charged even though only part of the treatment was carried out. When I asked them to complete the service or provide a refund, they refused. They also offered to cancel my contract only if I removed my Google review, which I found very unprofessional. I would not recommend this company.

Most of the reviews are out of California. They now are preying on us in Alabama. Read yelp. We were promised the moon by their sales rep. we were promised they would go under the house to check for rodents but were told they do not do so. I was charged a $299.00 cancellation fee for a contract we did not sign. I have alerted some city officials here in Dothan and this company will be blacklisted. Sorry California for your misery. They are now camped put here in Alabama

The technician (Youssef) explained the process and what he was going to do. He proceeded to perform the necessary tasks and then reviewed what he did after he completed the work. He explained what I should/could notice happening in the next 15 days or so. He then explained if I notice anything problematic that they will come out and address the problem.

Horrible! 0 stars if it would let me. The reps lie, the price you sign up for they increase before sending you a copy, the products Don't work, their customer service moto seems to be "it's not my job to look after that" then they send you to a voicemail for which No one calls you back. You're better off going Anywhere else.

If I could give 0, I would. This company is a subsidiary of Greenix. Don't fall for the amazing sales pitch. All BS. I've only been a customer for a week and they've lied to me 4 times, missed appointments without a phone call. They're supposed to take care of a bad vole problem I have. The sales guy said they can get rid of them easy. The guy who showed up(on the wrong day) told me they can't. It's on their website that they can. Then he talked to a superior, said they would come back. For 3 days nobody even got back to me. I had to call them. It goes on and on. DON'T BE FOOLED BY THE SALES PITCH. They're horrible

Technicien Tarik sympathique et poli.

Rien à redire

Do NOT USE THIS company! Absolute SCAM. They don't do anything they claim they will and even if you have a death in the family or you have to move out of the country they will not give you the grace, like a fair & kindly business would, to end the "contract". Please, save yourself, go with an honorable & reputable company like Barrier or Aspen, anyone other than these SCAMMERS!!!!

Stanley just finished spraying our home. Very courteous and did an excellent job. Insight pest control

I had a very disappointing experience with this pest control company. They were unable to resolve our ant problem despite providing their service, which was frustrating enough. However, the biggest issue was their payment process.

The staff seemed unable to properly handle basic credit card information to process the payment. What should have been a simple transaction became a confusing and time-consuming ordeal. A company that accepts credit card payments should have a reliable and professional process in place.

Overall, I paid for a service that did not solve the problem and had to deal with unnecessary frustration just trying to pay. Based on my experience, I would not recommend this company.

Un excellent service avec Fahim. L’inspection des lieux, à l’écoute des problèmes, les explications et les traitements, et toujours avec courtoisie.

Robin a bien expliqué se qu'il allait faire comme traitement.

We've been using Insight for several years and service has always been very accommodating and thorough. Devang was the service technician today and as usual was exceptional

Absolutely worst customer service I have ever received from any organization! Don’t walk away, run!