The wood received has always been of good quality from instant logs. My only grumble with my last delivery was that I had ordered 2 bulk bags and expected them to arrive as per the picture on the o... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
This is the second time I have made an order and despite the delivery communication was not the best, I greatly appreciated how the matter was resolved. The logs are of exceptional quality. Thank yo... Ver más
La empresa ha respondido
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Ver más
La empresa ha respondido
Logs were delivered dry and they burned hot straight away. Service was helpful, friendly and efficient. I ordered shortly before Christmas when others had let me down and InstantLogs were great. A spe... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de leña
- también en la categoría
- Empresa de combustibles sólidos
- Maderera
- Proveedor de carbón
- Proveedor de combustible
- Servicio técnico de calefacción y calderas
Escrito por la empresa
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Escrito por la empresa
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Información de contacto
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Reino Unido
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
Kiln Dried Crates
4,8
Excelente
306 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Value for money
Professional, flexible, value for money. Easy to speak to a human and they were so helpful. They changed my delivery day to suit me. Great communication. And I coldly believe how many logs arrived! For £150 it’s a steal. Will order again.
27 de noviembre de 2025
Respuesta de InstantLogs
Thank you for such a glowing review of Instant Logs. We are so pleased you feel we offer good value for money and will be ordering again from us. We try hard to provide excellent customer service so your feedback regarding great communication will be passed on to the team.
My second delivery of kili
24 de noviembre de 2025
Respuesta de InstantLogs
Hi Phillip,
Thank you for taking the time to leave your review. We’re genuinely very sorry to hear about the issues with your delivery. At this stage, we have no information from the delivery company regarding what went wrong, which has unfortunately resulted in your 1-star review. We completely understand how frustrating this must be and want to reassure you that we take this very seriously.
We’ve been trying to reach you by phone and email to get a better understanding of what happened and to see how we can put this right. Please do get in touch at your earliest convenience so we can discuss the situation in detail and work towards a satisfactory resolution.
Thank you again for your patience.
Kind regards,
The Instant Logs Team
Good size logs and great delivery from…
Good size logs and great delivery from a very friendly driver who was happy to help.
28 de noviembre de 2025
Respuesta de InstantLogs
Hi Martin,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the size of the logs and the delivery service. Our team always aims to provide friendly and helpful service, so we’re glad that came across.
We really appreciate you taking the time to leave your feedback and hope to serve you again soon!
Best regards,
The Instant Logs Team
Respuesta de InstantLogs
Hi Cheryl,
Thank you for your kind feedback. We’re delighted to hear you found our product good value and that our customer service met your expectations. Your support is truly appreciated, and we’re always here if you need anything in the future.
Kind Regards,
The Instant Logs Team
Delivered quickly and the logs are…
Delivered quickly and the logs are excellent. I have no hesitation in ordering more when I require them. Highly recommend.
26 de noviembre de 2025
Respuesta de InstantLogs
Hi Sam,
Thank you! We're delighted your delivery arrived quickly and that you're pleased with the quality of the logs. We really appreciate your recommendation and look forward to supplying you again whenever you need more.
Kind Regards,
The Instant Logs Team
Becki was so helpful
Becki was so helpful, she spoke with the transport company in ref to my delivery, she went through all the options and availability of logs and nothing was too much trouble for her, the logs turned up on due date and I'm extremely pleased with the quality of logs and the overall service I received
25 de noviembre de 2025
Respuesta de InstantLogs
Hi Mervyn,
Thank you so much for your wonderful review!
We’re delighted to hear that Becki was able to support you with your delivery and explore all the available options to get everything arranged smoothly. It’s great to know your logs arrived on time and that you’re pleased with the quality.
We truly appreciate you taking the time to share your experience, and we’re grateful for your custom. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Instant Logs Team
Respuesta de InstantLogs
Hi Emma,
Thank you for your lovely message! We’re so pleased to hear you were happy with our service.
Kind regards,
The Instant Logs Team
Respuesta de InstantLogs
Hi Mark,
Thank you for your kind words! We’re delighted you were pleased with our service.
Kind regards,
The Instant Logs Team
super fast delivery and very helpful
20 de noviembre de 2025
Respuesta de InstantLogs
Hi Sharon,
Thank you for your lovely review! We’re glad you were happy with the fast delivery and helpful service.
Kind regards,
The Instant Logs Team
Great service
Great service, chat function worked really well to give me a choice of deferring my delivery day and the delivery man was really helpful in moving the pallet of logs to a convenient place on my drive.
19 de noviembre de 2025
Respuesta de InstantLogs
Hi Mr Thompson,
Thank you very much for your fantastic review! We’re delighted to hear that our chat function helped you easily arrange a convenient delivery day and that the delivery team was able to place your pallet of logs exactly where you wanted. It’s always great to know that our service is making things easier for our customers, and your feedback really means a lot to the team.
Kind regards,
The Instant Logs Team
Respuesta de InstantLogs
Hi David,
Thank you very much for your kind words! We’re delighted to hear that your order arrived quickly and that you were happy with the quality of our products and our pricing. It’s always great to know our efforts are appreciated and that our customers are satisfied all around.
Kind regards,
The Instant Logs Team
Respuesta de InstantLogs
Hi Maureen,
Thank you so much for your 5-star review! We’re delighted to hear that the matches were delivered quickly and that you were pleased with the service. It’s always wonderful to know our products are reaching our customers promptly and making things easier for them.
Kind regards,
The Instant Logs Team
Respuesta de InstantLogs
Hi Mike,
Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you’re enjoying the logs and that they’re burning really well. Your feedback really motivates us to keep providing the best quality logs possible.
Kind regards,
The Instant Logs Team
Excellent service
Excellent service! Just like the old days actual customer care and service!!
12 de noviembre de 2025
Respuesta de InstantLogs
Thank you for such a fantastic review. It is lovely to know we are providing customer service to such a high standard. We look forward to speaking to you next time you order. Thank you again Louise
Respuesta de InstantLogs
Thank you so much for your 5 star review. We aim to deliver as quickly as possible on a day that suits our customers. We hope you will use us again in the future
Excellent logs and delivered quickly
Excellent logs and delivered quickly. Really lovely delivery driver.
12 de noviembre de 2025
Respuesta de InstantLogs
Hi Carol,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with the quality of the logs and the quick delivery. We really appreciate your support and look forward to delivering to you again!
Kind regards,
The Instant Logs Team
Delivery very speedy .
Website easy to use .Delivery was very speedy .
The driver was extremely helpful...navigating delivery of the dumpy bag in a narrow street.....
12 de noviembre de 2025
Respuesta de InstantLogs
Hi Sue,
Thank you for your kind words! We’re really pleased to hear that the website was easy to use and that your delivery arrived so quickly.
If there’s anything we can do to turn your experience into a full 5 stars next time, we’d love to hear from you. Thanks again for choosing us!
Kind regards,
The Instant Logs Team
Delivery unsatisfactory
Delivery was made at about 9am whereas you had said the previous day it would be between 12 and 3pm. The delivery was left at the edge of the property because their electric trolley would not go across the gravel drive. I'm now left6 with a wooden pallet that I don't want and I'll have to somehow take it to the tip.
You seem to have no concept of customer satisfaction.
The logs themselves look OK but many of them are birch which doesn't burn all that well, or rather burns too quickly.
I didn't mean to use you at all but was duped into it because when I searched Google for Nene Valley Firewood it came up with a result including their name but it took me to your web site. I wrongly assumed they had been taken over or changed their name. Sharp practice, dishonest.
8 de noviembre de 2025
Respuesta de InstantLogs
Thank you for your feedback and we are very sorry you were unhappy with your delivery. It is rare for us to get such a poor review and we always urge customers to call us if they have any issues at all. If you had called us at the time of delivery and let us know you were unhappy, we would of tried to rectify the problems you had.
With regards to where the pallet was left, our website specifically states we offer curbside delivery only so I am sorry you were not aware of this.
We want to stress that we are an honest company and you were not 'duped'. The order was placed by you through our website and was delivered on the day you requested.
We pride ourselves on excellent customer service and given the opportunity we will always do our best to put things right so our customers are completely satisfied
Fantastic service
Lovely dry and clean wood next day delivery and surprise added will buy again from LOGS👍🏻
5 de noviembre de 2025
Respuesta de InstantLogs
Hi Zaneta
Thank you for the fantastic review! We're delighted to hear you were happy with the dry, clean wood and the next-day delivery! We really appreciate your support and look forward to delivering to you again soon.
Kind regards,
The Instant Logs Team
Great company and service
I've been using InstantLogs for 2 years now.
Great product and customer service have been very helpful and informative.
2 de noviembre de 2025
Respuesta de InstantLogs
Hi Chris,
Thanks so much for your kind words! It’s fantastic to hear you’ve been happy with our logs and customer service over the past two years. We really appreciate your continued support and look forward to keeping your fires burning for years to come!
Kind regards,
The Instant Logs Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.