Good quality mattress but big problems if you need to return it
Good quality mattress but beware, their return service is awful.
It was not the right mattress for me as (I am a very warm sleeper and it was too hot due to the memory foam layer) so i asked for a return. It's now been almost 3 MONTHS and still they have not picked up the mattress or refunded my money. Despite telling me repeatedly that a 'logistics service would contact me soon'.
I am in Sweden, so it might be that outside Germany they have trouble delivering their service. Buyer beware! I have a small apartment and the thing has been here for sooo long now taking up space in my living room, its very annoying. Not to mention my 1000 Euro.
I believe they will refund it eventually, but waiting this long is totally unacceptable.
25 de julio de 2019
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