In-Time Watch & Jewellery RepairsOpiniones 

409
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Trish and her cover Hammad are just the best. Nothing is too much trouble including helping me specify a bespoke strap for a very unusual watch by Charriol which had a really uncomfortable bracelet an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Watch strap lifting away from face. Took it to two shops in Westfield, one said it needed to go to repair centre (six week lead time), the other said it needed a part to be ordered (two week lead tim... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Took a very very tarnished silver bike chain bracelet in for cleaning. I was served by Trish. I can't believe how good the result is like brand new. Excellent customer service by Trish and after 42 ye... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Selected a watch strap and paid for the item, waited for purchase to arrive sent email asking about purchase. No answer again re emailed, no answer. Contacted customer service about purchased product.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Relojería
  2. Joyería

Escrito por la empresa

UK's leading watch & jewellery repairs. Our branches are located in popular department stores across the country, including: Grafton Centre Cambridge, Arndale Centre Manchester and St Enoch Centre in Glasgow.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

409 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(409)

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Valorada con 5 estrellas sobre 5

Excellent Service

I have just had a new battery fitted by In Time for my Lacoste watch with an eighteen month guarantee and I also had a pressure test done.

I am extremely happy with the service but slightly worried due to other reviews about the duration of the battery because £24.95 is a lot to pay so I will definately be returning my watch if the guarantee doesn't last.

6 de agosto de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Good morning,

Thank you for taking the time to leave us a review.

We're delighted you are happy with the service received.

Valorada con 1 estrellas sobre 5

The worst experience ever

The worst experience ever. I left my bracelet 3 weeks ago and they never contacted me to tell me how much the repair would cost, after many calls from my part, they finally managed to give me a quote, due to the time that has passed I told them that I just wanted my bracelet back and until now I'm still waiting for it!!! I have been trying to contact them and they never answer the phone and I am beginning to believe they lost my bracelet. AVOID LIKE THE PLAGUE!!!!

3 de agosto de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hello,

Thank you for taking the time to leave us a review.

We are very sorry to hear about this.

Please could you contact our customer service team, with details about your item (including 6 digit receipt number) and we will look into this for you.

Thank you.

Valorada con 5 estrellas sobre 5

Great service

3 de agosto de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hello,

Thank you for taking the time to leave us a review.

We look forward to hearing from you again in the future.

Valorada con 5 estrellas sobre 5

Fantastic service and quality service…

Fantastic service and quality service from this company.
I took my watch today for a new battery in my home town of Romford.
The gentleman who done it was very professional and I was most impressed. He offered me advice on how to care for my Mossad watch as parts can only come from israel. As it was a dive watch, he changed the seal as well. It was well worth the money to have professional look at my watch.

3 de agosto de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Gary,

Thanks for taking the time to leave us a review.

It's great to hear about your experience at our Romford store.

We look forward to hearing from you again in the future.

Valorada con 5 estrellas sobre 5

Excellent service today from Turyan at…

Excellent service today from Turyan at in time jewellery repairs crystal peaks i had taken my necklace to be cleaned due to it losing it’s shine and turned a brass colour , when I received it I was stunned with the result it looked amazing and shiny and I’m really happy I can now wear my necklace again. Would 100% recommend this service

31 de julio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Lauren,

Thank you for taking the time to leave us a review.

It's great to hear about your experience at our Crystal Peaks store.

We hope to hear from you again in the future.

Valorada con 5 estrellas sobre 5

Thank you To the team in John Lewis…

Thank you To the team in John Lewis Newcastle. Broken watch strap repaired and returned straight away, great you could do this there and the. Brilliant well done, would highly recommend.

29 de julio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hello,

Thank you for taking the time to leave us a review.

It's great to hear about the service received at our Newcastle store.

We look forward to hearing from you again in the future.

Valorada con 5 estrellas sobre 5

Tigers eye stone replacement.

The tigers eye stone went missing from my gold signet ring. It was replaced perfectly by In-Time with excellent workmanship and my ring was returned in a beautiful polished condition all for a very reasonable price. Very highly recommended with excellent communication. Thank you.

28 de julio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Ivan,

Thank you for your review.

We're delighted to hear that you are happy with the service received.

We look forward to hearing from you again in the future.

Valorada con 5 estrellas sobre 5

Thank you!

Very happy with professional service and great customer care. Arthur, who works at Beales dept store in Southport, looked after our 7 watches, including battery replacement and adjustment work. Answered our questions and checked the state of the watches.

23 de julio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hello,

Thank you for taking the time to leave us a review.

It's great to hear about your experience at our store in Southport.

Please let us know if there's anything we can help with in the future.

Valorada con 5 estrellas sobre 5

5star service

22 de julio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Amanda,

Thanks for taking the time to leave us a review.

If there's anything we can help with in the future please let us know.

Valorada con 5 estrellas sobre 5

Watch inspection and repair.

2nd dealing in time with customer service dept in Stockport and can not fault there professionalism and customer care. Claire oversaw my recent repair work to my faulty watch from start to finish, keeping me informed throughout. I was very impressed with the way everything was handled and fully intend to continue to leave any problems with my watch with them should it be needed.

20 de julio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Paul,

Thank you kindly for taking the time to leave us a review.

We are delighted to hear you are happy with the service received and we hope to hear from you again in the future.

Valorada con 5 estrellas sobre 5

Excellent service

Grafton Centre branch/ stall.

Thank you so much Jen for helping us out last Friday lunchtime.
You solved a problem for us by replacing the back of an expensive watch which enabled my daughter to be able to wear her watch again.
Even though it looked tricky you persevered and did it.
We are very grateful.
Thanks again.

11 de julio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Diane,

Thank you for taking the time to leave us a review!

It's really great to hear that our team in Cambridge have provided good service.

Thanks.

Valorada con 5 estrellas sobre 5

Crystal Peak Branch

Crystal Peak Branch - Quick & efficient service for watch replacement batteries. I love the thorough professional jewellery cleaning service, extra care is always taken. I am a very happy repeat customer 🙏

4 de julio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Tia,

Thanks for your review.

That's really nice to hear. We appreciate you taking the time to provide us with feedback.

We hope to see you again in the future!

Valorada con 5 estrellas sobre 5

Service and treatment the way it should be.

Great service from in-time based in John Lewis Newcastle.I can’t remember the assistants name but will surely go back when necessary.

30 de junio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Allan,

Thank you for your review.

That's lovely to hear.

We hope to hear from you again in the future.

Valorada con 5 estrellas sobre 5

I want to leave a review regarding the…10/10 for Marco

I want to leave a review regarding the exceptional service I received from Marco at your Bournemouth store. I had a have a watch which my wife gave to me as a gift for my 40th birthday. Over time it has worn out and after taking it to H Samuels I was told it was not repairable. When taking another watch to Marco for a battery replacement, I discussed with Marco and he said to bring it in and he would look at it. I did and low and behold, Marco the magician repaired it. I am so pleased I went to see Marco today to thank him. I would very much like you to place this review on-line please. Please also recognise his excellent customer skills.
Michael Hull

17 de junio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Michael,

Thank you for taking the time to leave us a review.

That's amazing to hear about the service you've received at our store in Bournemouth.

We hope to see you again in the future.

Valorada con 5 estrellas sobre 5

Cartier battery replacement

Had replacement battery for genuine Cartier watch. Was waiting to review as wanted to check if watch lost time or got water in after shower or sea swim :)) All have stood the test. Thanks Abdul for the good service which you did around 2/06/22 @ Cambridge grafton centre.

17 de junio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hello,

Thank you for leaving us a review.

That's great to hear you have received good service from our store in Cambridge.

We hope to see you again in the future.

Valorada con 5 estrellas sobre 5

Fabulous Service!

I recently had a watch repaired (new crystal face and battery). The watch was also cleaned (free) and arrived back on time. I was contacted on its arrival.
At my visit, I also ordered a new blue leather strap for another watch. The company ordered me 2 so I could choose my favourite colour. Had a fitting today and they also cleaned my existing steel bracelet (again, free of charge).
The service, value, communications and quality of workmanship I received at both visits was exemplary and the 2 staff I met were helpful, knowledgeable and couldn't do enough for me.
Overall, I cant recommend this company enough!

16 de junio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi David,

Thanks for leaving us a review.

That's great to hear the positive feedback you have for our store in Crystal Peaks.

We hope to see you again in the future!

Valorada con 5 estrellas sobre 5

In-time Services exceeded my hopes of a necklace being fixed in time!

I urgently needed a necklace repairing for a very important event. I went to Crystal Peaks In-time Services. They went out of their way to repair the necklace on-site even though it should have been sent away to repair. It looks perfect and I was very impressed at the efficiency, the friendliness and the genuine concern for my dilemma. Trish in particular provided excellent service. This is not the first time they have provided such excellent service and I will certainly be returning on future occasions.

15 de junio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Wendy,

Thank you for taking the time to leave us a review.

That's great to hear about our store in Crystal Peaks. We hope to see you again in the future.

Valorada con 5 estrellas sobre 5

A Service to be Proud of.

It was refreshing to deal with a company that knew how to conduct business in the twenty first century. I was impressed both with your service and keeping me informed throughout the complete repair process.

10 de junio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Peter,

Thank you for taking the time to leave us a review.

It's really great to hear about the service you have received from us.

We hope to hear from you again in the future.

Valorada con 5 estrellas sobre 5

I went to the Derby in Derbion Shopping Centre Shopping…

I went to the Derby in Derbion Shopping Centre to get my watch repaired today and was very pleased with work done and the knowledge of the watch maker.

8 de junio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Wayne,

Thanks for leaving us a review. That's great news about our store in Derby and we hope to see you again in the future.

Valorada con 5 estrellas sobre 5

First class friendly and professional…

First class friendly and professional service.
Reasonable price.
Would recommend and use again

3 de junio de 2022
Opinión espontánea
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Respuesta de In-Time Watch & Jewellery Repairs

Hi Iain,

Thank you very much for leaving us a review.

It's great to hear that you have received a positive service from us.

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