Inventory Planner by Sage Opiniones 

Awesome app, awesome costumer service

We have had an incredible experience working and onboarding with Inventory Planner. They have been a helpful thought partner in working through some solutions to problem solve for our unique inventory situations. The onboarding time commitment was a lot but it was so worth it to best understand the complexity of the offering and ensure we were leveraging it appropriately. There is still more to do but I feel so confident in how things are set up and tracked we are able to rest easier worrying less about stock outs and being able to focus more on strategic planning. Thank you for your dedication to helping our team get set up for success!

Overall a really useful piece of software. We have used Inventory Planner for the past 3 years in our business and it has proved an excellent tool for forecasting stock requirement based on factors such as supplier lead time, days of stock required, and previous sales history.

We would highly recommend Inventory Planner for any new e-commerce business.

After a long search and a couple of failed attempts to get inventory planning right, I finally came across Inventory Planner. We had a couple of issues with the BC integration, but IP got everything resolved. Now we have an inventory system that we can trust. It was very powerful to walk through how the calculations are done so that we could trust the final numbers, which we have never been able to do! The training was key, so many partners have a great tool, but no training. With the training we received we feel confident that we can really leverage all of IPs the amazing tools. Finally, the data is complex, but managing it is so simple, something we thought we would never find. Give IP a shot, I really think you will be very pleased!

So far, we have been very impressed with the technical support, training and capabilities of the Inventory Planner! We had an incredible training process with a very helpful and competent member of the Inventory App team. This has prepared us well for utilizing the app for our specific business context!

Very useful tool to identify sales volume and forecast sales. Useful tool to identify good/poor products.

The support is now non-existent, any response given will be through a customer service rep that has little/no technical understanding and will generally respond with pre-written generic support responses. On multiple occasions, IP will not sync correctly or at all. Support will issue the 'we're looking into it' response and will generally resolve the issue on the same day with a band aid fix - at a great cost to our now disrupted supply chain. For us, a day’s worth of downtime costs our company thousands. The knock-on effect means goods will arrive from our supplier a day or 2 later than required as we are dealing with suppliers in different time zones. Customer support will never drill down to the root cause and the issue will reoccur again the following day with the same hapless support response. We can work through most issues but unreliable data sync renders the platform redundant, it doesn’t matter what else the platform can do if the primary function of the service doesn’t pull the data correctly.

As with any software service you’re going to having niggling issues to work through, however that’s no longer possible as the recent acquirer (Sage) has stripped back customer support so we now have a product that doesn’t work and isn’t supported. Despite the decline of service, they’ve recently increased pricing with a tiered service and features that we previously paid for are no longer included in our plan (as you can guess we weren’t informed about that either). I can only imagine things are going to become worse as the company is stripped of all value.

We have been using IP for a number of years and sadly this is no longer the same company after several recent changes in ownership. Whilst we were once used to effectively resolving issues with the actual engineers/founders of the company, things are now a sharp contrast and the reality is the previous great ratings for this company no longer hold true.

Was a great promising company. Got bought up, changed pricing model and lowered performance and customer support for a brand new "PREMIUM" Did not inform customers. Just classic 👎

Really good virtual wizard for onboarding and setup. Use this for our shopify ecommerce store and to make better inventory decisions. Could have more integrations to ERPs

This website must be the ultimate inventory planning tool. It helps us see exactly how long stock levels will last, predicts replenishment month ahead based on sales figures. An awesome locations comparison tool to help balance inventory across several warehouses/shops. Too much stock in one, not enough in another, this sorts it out.

There are so many features, analysis reports to comment on. Integrates with quite a few other e-commerce systems. The ultimate sales and stock planning tool, can't recommend it highly enough.