Metropolitan Life Insurance Company Opiniones 

Met Life Dental Insurance is the pits! We have coverage through Federal Employee Benefits. I had a dental situation arise in April 2026 that required two front teeth to be extracted and a dental implant. Met Life consistently refused to provide coverage to my dentist. I spent over 60 hours on the phone with them to get my covered needs addressed. Customer service is a horror show. It total me going to the Presidents Office to get my matter resolved. How many times do xrays have to be sent or complaints sent vis fax and not addressed. Its Opens Season and we are going to back to GEHA. I will NEVER do business with any Met Life subsidary! This was an absolute disgrace to get what I was legally entitled to. They even went so far as to demand dental recrrds from when I was teenager. I guess they expecte dme to dig up the grave of my teenage dentist!

Where do I start?! I NEVER write reviews but this experience was beyond frustrating, and the resolution was beyond unsatisfactory. My brother and I were the beneficiaries of my Grandmother's Annuity. I submitted my claim forms on a Friday . I received an email that following Monday claiming they couldn't except a digital signature, and that I had to submit a "wet signature" and a copy of my DL. None of those requirements were outlined in the instructions I received in the initial email, but none the less I immediately submitted those via email with apologies included. After submission, I then called to verify that the information was received. When speaking to the agent I asked if she could look over my forms and docs to ensure that everything that was needed was there. I was told everything looks good and was being processed. I also submitted a voided check being that I chose the direct deposit option. I was told on MONDAY that the funds would be deposited into my account within 3-5 business days. That Wednesday I helped my brother submit his claim. He called the next day to verify all needed documentation was received and was told that it was. His funds were deposited into his checking account the very next day which was Friday. When he told me I called MetLife to check the status of my funds. The agent I spoke with this time again ensured me that everything was submitted correctly and I should be receiving my funds by Monday, or Tuesday at the LATEST due to it being a Friday. I understood that and had no issue with it. Monday...no deposit....Tuesday morning no deposit. Now this has been well over a week since I supposedly submitted everything that was needed but still had not received the payment. I called MetLife once again. The agent I spoke with informed me that my voided check was deemed invalid and that my check was mailed to me the previous Thursday. I was told that I should be receiving it "within the week." This was the 3rd or 4th different agent I had spoken with and the FIRST time I heard anything of my voided check being deemed invalid. When inquiring as to what made the check invalid, the current agent stated that there was no reason given in the account. "Invalid Check" was all that was notated on the account. I want to state this, the last agent I spoke with was the most thorough and professional out of the 4 agents I had encountered. He took time to investigate and didn't give the impression that he was telling me what I wanted to hear in an effort to get off the call. He said his name was "Jim". Jim placed me on hold to reach out to the resources department for an explanation. After holding for nearly 20mins, all while at work, Jim returns and tells me there is no explanation that he can find as to why the check was invalid. My brother and I bank at the same credit union and the check was issued directly from the bank. Jim stated that the issue was most likely that because the check was from a joint checking account (my WIFE is on my checking account) that it must have been considered invalid. He could never verify the true reason, as none was stated, and he could not get an answer from anyone. I do not believe a joint checking account should/would stop this direct deposit BUT if that is truly their policy I should have at LEAST been sent an email (as I was about the signature and DL) letting me know the policy and I could have possibly taken other steps to have it deposited (i.e. Savings account which does not have my wife's name on it.) That decision was taken from me and made by someone at MetLife. The entire process moved me to write a review to vent about it. Once again, Jim was awesome but the rest of my experience with MetLife was full of confusion and the feeling of dismissal.

We had a business and all our employees got an SEP Retirement Plan from Met Life. When they sold it to me one of the key factors in the decision to go with them was they let you move into different funds, with a good selection you can move funds every day if you wanted to. Turned out to be a lie, they don't want you to change Investment Strategies very often.
They told me a lot of things that weren't true.
To make this short and sweet, we started this in 1988. They are just another shady insurance company that likes taking your money. Don't trust them. Their phone people are trained to say anything that benefits Met Life, whether it's to flat out lie or even cheat you.
If I could relive my life I would never do business with these people.
I canceled my Life Insurance with them which cost more because I was older but Met Life won't get a chance to cheat me again.
Be careful dealing with them. They know all the angles.

Update Sept 14, 2024: ZERO STARS HERE.
I learned today from Wells Fargo, that another WF member had a check paid by the same maker, MetLife.
Wells Fargo was unable to collect the funds due to that other member. Now I'm very concerned that the lump sum check on my account won't clear my account.
If you have a MetLife account, withdraw your account, immediately. I think they may go bankrupt. Demand a cashier's check, not a paper check.
The executives at Metlife could bother to return my calls. The executives are MIA (missing in action), my lump sum funds are MIA. I smell a scam. These people are crooks.
MetLife’s physical check of over $7K bounced. Wells Fargo told me the deposit is on hold for one full week, so I don’t overdraw my account.
Too late. I believed the MetLife check had to be good, when I mobile deposited it on Wed, evening. I made two transactions under $400, my limit for available funds. Waking up on Thursday, my account was overdrawn $-300.00! Friday, same thing!

The annuity complaint rep, and the Regional rep were unreachable all day. No out of office notification on their office phone or their email. What an incompetent, shade company!

Sept 10, 2024: Recently withdrew my 403b annuity account with MetLife insurance company on Sept 1, 2024. Their call center to facilitate my account withdrawal left several unanswered questions about my form submittal. Trying to communicate with their front-line call center was more than difficult. I persevered and finally received my physical check via Fed Ex, on Wednesday, Sept 11, 2024, which I mobile deposited immediately. Their check was placed on a temporary hold until next Friday, September 20, 2024, due to another Wells Fargo member check paid by MetLife that had been rejected and returned. Normally, my check deposit, would be available the next business day. But not MetLife’s check! How can a physical check drawn on MetLife not be good? My account is overdrawn because MetLife’s check won’t clear until Sept 20, 2024. I’ve contacted my local MetLife office, and their corporate headquarters in New York, today, but no one is returning my calls. It seems they are aware of this issue and are avoiding my calls. That’s my best guess.

I have a policy w/ them for term life. I recently received a premium payment notice with the due date. Something seemed array w/ this, so I called customer service. The agent I spoke w/ was very cordial & attentive. After she did some searching, she notified me thar my premium was already paid by my dividends. IF I had NOT called, I would have made yet another payment. Of course, I am annoyed about this, because I never received a notice of such. I just received the premium payment notice via mail. I feel & think this is ignorant & deplorable of MetLife. My thought is: are they may be seeking to double-dip? Mainly because IF I did not call, I would have made the payment.