One of the worst retail / online buying experiences I’ve ever had. From outright lies, to empty promises, missing a safari trip photography due to not having our camera and nearly receiving our camera... Ver más
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Consulta las opiniones de los clientes
Ordered a Canon R7, body only. The cam came boxed and brand new. All accessories included, no hassles. I wasn't able to make contact via phone call, but did receive prompt e-mail response. Parcel was... Ver más
Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the... Ver más
Best price I could find for the camera I bought. Item received right on schedule. I was able to contact their customer support and confirm delivery times without any issues. Will definitely look here... Ver más
Información sobre la empresa
Escrito por la empresa
South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses
Información de contacto
HQ Offices, 2nd Floor, Tower B, Northlands Shopping Centre, Northriding, 2161, Randburg, Sudáfrica
- 0101575029
- sales@irobustec.co.za
- irobustec.co.za
4,3
Excelente
124 opiniones
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Poor communication and delay in delivery
29 de enero de 2025
Respuesta de iRobust Tech
Good afternoon Deen,
We hope you’re well, and thank you for taking the time to share your feedback with us.
First and foremost, we’d like to sincerely apologize for any frustration caused by the lack of communication on our part. We truly understand how important clear and timely updates are, and we are actively working on improving this to serve you better.
After reviewing your order, we see that it was placed on January 21, 2025, fulfilled on January 29, and delivered to your address on January 30. As mentioned on our website, we ask customers to allow 5–7 business days for delivery or collection. Based on this timeframe, your order was delivered on the 7th business day, which falls within our promised delivery window.
That said, we recognize that the experience may not have met your expectations, especially regarding communication. For that, we sincerely apologize and appreciate your patience and understanding. Your feedback is invaluable and will help us improve.
Thank you again for your support and trust in us. If there’s anything else we can assist you with, please feel free to reach out.
Warm regards,
The iRobust Team
Great result
While I was sceptical and concerned ordering online from smaller provider, the result was fantastic.
Price was considerably lower by 20%, updates were very good , delivery was within 2 weeks.
Cant believe the result. In fact this is the first time "something to good to be true" was exactly as advertised.
29 de enero de 2025
I received my product very quickly
I received my product very quickly, although communication was a problem
23 de enero de 2025
Thank you for great service and product.
I had an excellent experience purchasing a camera. As soon as they opened after the festive season, I received an email update from Thebe about my order and when it was shipped. I received my new camera the day after. Everything is perfect, and it is sealed in its box. I did my research before buying, and the prices are unbeatable, too.
20 de enero de 2025
Promised delivery dates were kept
Promised delivery dates were kept. Efficient service and communication great. Really competitive pricing.
14 de enero de 2025
Affordable and reliable
I got a good price on my Samsung phone. I received my phone in time and packaged securely.
14 de enero de 2025
Parcel was delivered earlier than the…
Parcel was delivered earlier than the expected date, love it
14 de enero de 2025
Everything as advertised
Everything went well. The good were delivered timeously in good condition. What more do you want.
14 de enero de 2025
Very helpfull over the phone
Very helpfull over the phone, I think a tracking system will be great, so we can see when package leaves your warehouse.
30 de diciembre de 2024
When I ordered
When I ordered, the item was in stock with a 5-7 day shipment period. To my surprise, the item had to be ordered and took a long time to arrive. Also, at some point noone was responding to the questions that I was asking regarding delayed delivery.
17 de diciembre de 2024
Great product at a competitive price…
Great product at a competitive price and effective communication from the sales team.
11 de diciembre de 2024
What a perfect xmas gift
20 de diciembre de 2024
Always keep the client informed
I am extremely satisfied with the product that I have purchased. It was decently priced. There was quite a delay in the delivery of the item (order was confirmed on 28/11 and I only received it on 13/12). I wouldn't have mind the delay if I was regularly updated on the obstacles in the process.
28 de noviembre de 2024
Communication was a major issue
Communication was a major issue. I never knew where my package was, when it would arrive, if they received my payment, or even if this website was a scam. I eventually received my package five days after they said it would be delivered. Overall, this was a terrible shopping experience, and I will not be using them again for future purchases.
11 de diciembre de 2024
Respuesta de iRobust Tech
Hi Bianca,
I hope you're well and thank you for your feedback, we appreciate it as it enables us to improve on the grey areas as a business.
We've been experiencing some technical challenges with our phone line since Black Friday until yesterday the 17th of December and we've had an influx of emails and live chats to get to.
Of course, this is no excuse for not contacting or updating you on your order status utilizing other forms of communication channels, such as by email at least but it did not happen and we apologize for that. However, the phone line issue has now been resolved, and are now able to take phone calls.
On our side as iRobust Tech, we commit ourselves to improving our communication in the future to create a more peaceful and pleasant shopping experience.
Thanks
Purchase of Nikon P950
Overall good, was kept informed of the delivery process. Only problem was communication. The phone line was always busy, could not talk to them. Of my emails their was only one reply. Stll waiting for reply on last one asking for copy of invoice.
28 de noviembre de 2024
No communication
I placed and paid for my order the 2de of Dec, as of date have not received anything ( 10 days later ). I've mailed a few time, no response, I phoned, can't get a person on the line. I have asked them to cancel the order and refund me as I'm leaving the country the Friday, no response, terrible horrific service. ( no service )
2 de diciembre de 2024
Opinión espontánea
Respuesta de iRobust Tech
Good morning Marius,
I trust you are well.
The shipment containing your parcel was released from customs and delivered to our offices late yesterday afternoon.
Your order will be dispatched today then forward you The Courier Guy delivery tracking details. I'm sorry for not getting back to you sooner, and not being able to communicate with you, and for any inconvenience this order process might have caused you.
We've been experiencing technical challenges with our landline provided by our current service provider which led to an influx of emails disabling us from responding to emails and live chats on time, however, have now decided to port or migrate over to a new and reliable service provider.
Would you still like to cancel your order?
IRobust Tech - R14000 purchase. Not received after 8 days. No Service. No Response
First time I bought an item from this place. Ordered and paid on 2 Dec 2024. Didn't hear anything from them until I called on 9 Dec. They promised shipment on 10 Dec. No shipment notification on 10 Dec and no one answers emails or answers the phone. I really hope to get my item this week. But I will not recommend this supplier at all.
Update: They actually did deliver my item on 11 Dec. However the fact that they were unreachable and didn't answer emails or chats did make it a negative experience. They've acknowledged their shortcomings on my public reviews but still never responded to my emails.
It all worked out so perhaps I'll give them another chance next time.
10 de diciembre de 2024
Opinión espontánea
Respuesta de iRobust Tech
Good morning Mikaeel,
I trust you are well.
The shipment containing your parcel was released from customs and delivered to our offices late yesterday afternoon.
Your order was dispatched yesterday the 10th of December as promised and was delivered today the 11th of December at 08:58. I'm sorry for not getting back to you sooner, and not being able to communicate with you, and for any inconvenience this order process might have caused you.
Also, our deliveries take 5-7 business days and yesterday the 10th of December marked the 6th business day.
We've been experiencing technical challenges with our landline provided by our current service provider which led to an influx of emails disabling us from responding to emails and live chats on time, however, have now decided to port or migrate over to a new and reliable service provider.
We do take full responsibility on our side and will be getting extra hands on board the following year to resolve the lack of communication. This has affected us as a business, and you as our client, and apologize sincerely.
Thank you Thebe for assisting me
Thank you Thebe for assisting me, I had some frustrations but you really tried to assist in a professional matter. My parcel is on the way and I really cant wait. Thank you. If they upgrade the way of communication and indicate properly the waiting period then I believe you will get more 5 stars
9 de diciembre de 2024
Opinión espontánea
The worst online platform to use
These guys shall be stopped from doing what they do. The way they operate has nothing to do with normal online shopping / selling of goods.
After you purchase you receive email from store+29487464547 AT t.shopifyemail.com
If you intend using shopify you can do direct
iRobust does not have a working phone line and they do not attend to messages on the chat platform.
I feel being scammed and will see how far this will go.
6 days - no trace of goods or any communication
Today 2024-12-19
I owe to add here that my order arrived on the 12/12/24 and iRobust got engaged only after I posted this review. I requested a tax Invoice and was provided with a proforma. Seems like they are not VAT vendors. I hope I am lucky with the goods as I have very little faith in the warranty through iRobust.
1 de diciembre de 2024
Opinión espontánea
Respuesta de iRobust Tech
Good morning Assen,
I trust you are well.
The shipment containing your parcel was released from customs and delivered to our offices late yesterday afternoon.
We're preparing your order for dispatch today and then send you The Courier Guy delivery tracking details. I'm sorry for not getting back to you sooner, and not being able to communicate with you, and for any inconvenience this order process might have caused you.
We've been experiencing technical challenges with our landline provided by our current service provider which led to an influx of emails disabling us from responding to emails and live chats on time, however, have now decided to port or migrate over to a new and reliable service provider.
We do take full responsibility on our side and will be getting extra hands on board the following year to resolve the lack of communication. This has affected us as a business, and you as our client, and apologize sincerely.
**Today 2024-12-19**
Hi Assen,
Thank you for your update.
The proforma invoice was sent to you by mistake yesterday at 10:03 AM and was corrected and resent the invoice at 10:08 AM yesterday.
We've resent another email today 19/12/24 with the invoice, please check it.
Thank you
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