iRobust Tech Opiniones 125

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

One of the worst retail / online buying experiences I’ve ever had. From outright lies, to empty promises, missing a safari trip photography due to not having our camera and nearly receiving our camera... Ver más

Valorada con 5 estrellas sobre 5

Ordered a Canon R7, body only. The cam came boxed and brand new. All accessories included, no hassles. I wasn't able to make contact via phone call, but did receive prompt e-mail response. Parcel was... Ver más

Valorada con 5 estrellas sobre 5

Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the... Ver más

Valorada con 5 estrellas sobre 5

Best price I could find for the camera I bought. Item received right on schedule. I was able to contact their customer support and confirm delivery times without any issues. Will definitely look here... Ver más

Información sobre la empresa

  1. Tienda de cámaras
  2. Tienda de celulares
  3. Empresa de electrónica

Escrito por la empresa

South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

125 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

The worst online platform to use

These guys shall be stopped from doing what they do. The way they operate has nothing to do with normal online shopping / selling of goods.
After you purchase you receive email from store+29487464547 AT t.shopifyemail.com
If you intend using shopify you can do direct
iRobust does not have a working phone line and they do not attend to messages on the chat platform.
I feel being scammed and will see how far this will go.
6 days - no trace of goods or any communication

Today 2024-12-19
I owe to add here that my order arrived on the 12/12/24 and iRobust got engaged only after I posted this review. I requested a tax Invoice and was provided with a proforma. Seems like they are not VAT vendors. I hope I am lucky with the goods as I have very little faith in the warranty through iRobust.

1 de diciembre de 2024
Opinión espontánea
Logotipo de iRobust Tech

Respuesta de iRobust Tech

Good morning Assen,

I trust you are well.

The shipment containing your parcel was released from customs and delivered to our offices late yesterday afternoon.

We're preparing your order for dispatch today and then send you The Courier Guy delivery tracking details. I'm sorry for not getting back to you sooner, and not being able to communicate with you, and for any inconvenience this order process might have caused you.

We've been experiencing technical challenges with our landline provided by our current service provider which led to an influx of emails disabling us from responding to emails and live chats on time, however, have now decided to port or migrate over to a new and reliable service provider.

We do take full responsibility on our side and will be getting extra hands on board the following year to resolve the lack of communication. This has affected us as a business, and you as our client, and apologize sincerely.


**Today 2024-12-19**

Hi Assen,

Thank you for your update.

The proforma invoice was sent to you by mistake yesterday at 10:03 AM and was corrected and resent the invoice at 10:08 AM yesterday.

We've resent another email today 19/12/24 with the invoice, please check it. 

Thank you

Valorada con 4 estrellas sobre 5

Good stuff!

Overall, the service was very good. The only minor hitch was that information I sent to pass on to the courier didn't reach the person making the delivery and it failed the first time. However, this may have had nothing to do with iRobust Tech. The courier co. may not have forwarded the info. If that's excluded, my rating would be 5*. Many thanks!

6 de agosto de 2024
Valorada con 5 estrellas sobre 5

Great service

It was nice to talk to someone who could understand me and answer all questions truthfully. Everything was explained in detail from the origin of the products right to delivery and guarantees. Service you rarely find in this country.

23 de julio de 2024
Valorada con 5 estrellas sobre 5

Trouble-free

Trouble-free order and follow up email responded to timeously. Would certainly recommend.

3 de junio de 2024
Valorada con 4 estrellas sobre 5

POOR COMMUNICATION

The prices are way cheaper than the average prices around and your package will arrive eventually but I don't understand how they so poor in communication especially in this world of scams today after buying something very expensive.I literally had to email them 3 times for information and eventually had to call them TWICE,they never communicated without me saying anything.They should be saying the dates they expecting the product and if there's a delay,communicate to keep the customer at ease but they just want to tell you only on the day they'll deliver the product out of nowhere,what if you're unavailable on that day.Constant communication is very important. But overall the product (S23 ultra) arrived in good condition and all.

26 de marzo de 2024

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