Trooper Beer EU Opiniones 

Ma première commande à mis plus de 6 mois à arriver ! Et encore, il a fallu que je demande un remplacement pour un produit car ils ne savaient pas quand ils pourraient l'avoir (alors qu'il était en stock au moment de la commande bien sûr). Rien n'est en stock sur le site, si vous commandez vous ne savez pas quand vous recevrez votre commande, ni même si elle arrivera tout simplement. À fuir malheureusement !

I placed my order on May 15. I paid for it, and the order was accepted for processing.

Around May 31, I started wondering what was happening, so I contacted customer support because I needed the order to arrive by June 23. I was brushed off with what seemed like a ChatGPT-generated response.

I contacted them again on June 16 and was told that my order would be shipped within a few days. When it wasn't, I wrote again. Once more, I received what appeared to be a ChatGPT-generated reply, saying that I could cancel my order at any time and promising that someone from the order fulfillment department would contact me. Nobody ever did.

I contacted them several more times throughout July, and I kept receiving ChatGPT-style responses. Not a single human ever spoke to me.

They then updated their website, stating that orders would be shipped on July 31, so I waited. On August 1, I received another message saying that my order would be shipped as soon as possible, that my inquiry had been forwarded to the fulfillment department, and that someone would contact me.

At that point, I had completely run out of patience. Since May 16, nobody had ever told me that I would have to wait this long. Every single time, I was assured that my order would be shipped within a few days.

I canceled my order and am now waiting for my refund. Hopefully, they will at least be honest when it comes to returning my money.
Update: On the same day I posted my review, the company replied, saying that my review was unfair because they had always responded to my messages promptly and politely. They processed the refund using the method I had requested. The money arrived two days later, so I can say that, in this respect, the company handled the situation well. It's just a pity that the exchange rate had changed, so I ended up receiving less money back.

Acquistato, pagato, mai spedito, ad oggi nessun rimborso, rispondono alle email in modo assolutamente non professionale scaricando la colpa su produttore, corriere e addirittura acquirente.

Evitare e denunciare!

I placed an order on June 3, when all the products were clearly marked as in stock. Today, July 13, I still haven't received my order.

Despite several requests for updates, I have received no meaningful response from customer support. In fact, there doesn't seem to be any real customer service at all—only a basic AI chatbot that provides generic delivery estimates based on your country and eventually directs you to an email address. Unfortunately, emails go unanswered.

Advertising products as "in stock" while failing to deliver them for more than five weeks, combined with virtually non-existent customer support, is simply unacceptable.

If you're considering ordering from this company, do yourself a favor and look elsewhere. Until they improve their customer service and actually deliver what they promise, I cannot recommend them.

NE JAMAIS COMMANDER CHEZ EUX!
J'ai commandé avec les produits en stock.
Puis j'ai patienté et à chaque contact c'est une IA qui répond par mail jour et nuit.
Le report d'envoi se fait régulièrement.
Heureusement que j'avais payé avec PayPal.

Rhum IRON MAIDEN commandé en avril. Toujours rien reçu. Quand on envoie un mail, on reçoit une réponse générée par l'IA. Arnaque totale. A éviter.

What an absolute nightmare... what a disgrace for the Iron Maiden brand...

No proactive order updates, vague excuses for delays, AI customer service, endless delays of order processing. It needed me to raise a PayPal claim to finally talk to a real person, who in the end did not help nor listen to me. I asked for cancel & refund, but the products were sent to me anyway. The beer turned out to have passed the 'Best Before Date' and the labels on the wine bottles seemed like misprints. One of the production numbers on these labels had even been black out with a marker!

I asked for an explanation; none given. All they said was "The beer should not have left our warehouse". But on TrustPilot I read similar cases like mine from months before. Universal Marketing EU is absolutely willingly sending expired products, ignoring emails, and misleading customers with incorrect information on the website. And when you object, they start threatening you and start being aggressive.

PayPal ruled in my favor. Now Universal Marketing EU is threatening me with legal actions for keeping the products which I would happily have returned if they had been willing to listen to me and had paid for it but all the time they sticked to their unlawful return policy, claiming I should pay the return costs. EU law states that, in cases like this, vendor is obliged to pay return costs but Universal Marketing EU won't do that.

If you do order at Universal Marketing EU, please be aware of what you're getting into. I wished I'd read all the messages on TrustPilot before I placed my order. It took me a lot of frustration and hours of writing emails, but in the end justice prevailed. I wish I'd never placed my order (#35529). What a waste of time.

Please be aware of the fact that you can, in case of issues, always report to the Austrian authorities called AGES and Bezirkshauptmannschafft. You can also report to the official Iron Maiden traders in the UK.

Better think twice before ordering.

Assolutamente PESSIMI.
Ho acquistato pe run totale non indifferente a dicembre 2025.
Ad oggi, 21 maggio 2026 ancora non ho ricevuto nulla, l'ordine risulta ancora in fase di preparazione e nessuno si degna di rispondere alle email dove viene, giustamente, richiesto indietro l'ammontare dell'importo.

J ai passe ma commande le 4 novembre 2025 pour un montant de 150 euros pour un anniversaire la commande n a jamais été livré malgré plusieurs mail envoyé il y a toujours un problème pour retarder l expédition dans un mail on me dit qu il faut que je le détende et su ils ont besoin de vacances tout comme loi et que je devrais comprendre. malgré mes relances je n ai toujours pas reçu ma commande et je n ai pas été remboursé, j ai payé par cb. Entreprise mal honnête si c est une entreprise. Éviter de passer commande même si vous êtes fan iron maiden car vous n aurez jamais votre commande

Bedrijf is slecht in de communicatie,
Levering zou (zoals duidelijk vermeld, na een zoektocht) eind april leveren.

Is 12 mei geworden. Shop (de app waarmee ze werken) wacht nog op gegevens voor verzending

PostNL vandaag bezorgd..

Inhoud goed vepakt en volgens verwachting

Once the order is placed, there are zero communication when the order will be handled and it takes forever.. Shipping took well over a month and all the beers are already expired at the time they arrived. Customer service is lazy, toxic and hostile. They don't look up your order even if you provide the order number and they claim they don't have any information about how many products there are in their inventory.

Avoid this company and get your Maiden products elsewhere. This is the worst possible company to give your money to.

J’avais fait une commande au mois de mars, ne la voyons pas arrivé Et comme j’avais payé par Paypal j’ai fait un litige et donc on m’a remboursé. Mais comme je voulais ce Rhum pour mon mari, j’ai refait une commande que je n’ai toujours pas reçu un mois après j’envoie des mails pour demander où elle en est et on me répond toujours la même chose. Que le délai de livraison est de 10 à 15 jours, mais que si c’est une précommande ça met mettra plus longtemps sur les réseaux sociaux. j’ai écrit que je n’avais pas ce cette commande, ils m’ont menacé de prendre un avocat pour harcèlement car je disais que je n’avais pas cette commande qui avait soi-disant été annulée.
Oui la première commande est annulée mais j’ai bien payé la seconde et quand je leur demande s’ilsl’ont bien, ils sont incapables de me répondre. De toute façon on n’a pas un humain en face mais un robot. Je pense que c’est une grosse arnaque et je suis très déçu.

I’ve placed an order in october 25, after some emails the order arrive in April 26 but some products are expired, I’m waiting for another order placed in November but Iost my hope and wasted my money ….

Bad. Really bad. I placed an order for beers but they never shipped anything.

After 3 days of silence, I decided to contact customer service, who was very aggressive. Initially, they said they couldn't see the status of a single order (???), then they said the product was out of stock, so no one could ship it. No one notified them of this, and they remained silent. So I asked for a refund. I can't recommend this store to anyone; the management is terrible and the tone is aggressive.

UPDATE 24/04/2026:
Following this review, the company's customer service team sent me aggressive and threatening emails for an entire day, threatening legal action to have my review removed. I reported this harassment to Trustpilot. My review remains a truthful account of my experience.

They failed to deliver and it’s been 5 months

j'ai passé une comme le 24/11/25 de 96.90euros numéro de commande 35436, pour faire un cadeau de Noël à mon fils qui est fan de Iron Maiden à ce jour après je ne sais plus combien de mail auquel on m'a répondu qu'ils étaient en rupture de stock mais qu'ils m'ont bien débité la carte bleue le 26/11/2025,sans rien avoir en réserve ce que je trouve inadmissible, puis ensuite un problème d'entrepot et là mon dernier mail plus aucune réponse. Je pense que le groupe Maiden Angleterre ne doit pas être satisfait de la publicité négative dégagée par ce livreur que je considère comme un voleur. Ils ont même levé le robot pour dialoguer comment peut-on arriver à récupérer notre argent.

Do not ever buy from them.
Your order will be in pre-order state forever.
I had made an order November last year. It was pushed back 3 times until I canceled my order.
The customer service is generally very bad, and you get mostly AI response.
I ad a second order with took2 month to get. The beer was over the BBE date. I think as not told that. But they made the cleam, that it was in the site but is was not.
This is very bad for the iron maiden brand.

Une arnaque, j’ai perdu 160 euros. Commande passée fin juillet 2025. Sans nouvelles, j’ai relancé fin octobre à plusieurs reprises. À chaque fois le même discours : «problème d’arrivage, vous serez livrés sous 15 jours ». J’ai demandé le remboursement début janvier, après 3 relances, je n’ai eu aucune nouvelle. Quel hasard … J’aurai du lire les avis avant de / pour ne pas commander sur ce site. Fuyez!

Update 28 janvier : le 1er commentaire du distributeur qui s’excuse publiquement de la situation et me demande de lui adresser un nouveau mail pour régler le sujet vient d’être remplacé par ce nouveau commentaire laconique qui me demande le numéro de commande ?! Suite à leur 1er commentaire, je leur ai communiqué toute les infos par mail, après 10 premiers emails infructueux auprès de leur soit-disant « service client » ayant justifié mon commentaire sur trustpilot. Suite à mon e-mail en lien avec trustpilot, ma commande a enfin été annulée sauf que j’attends le remboursement depuis 1 semaine. Je persiste à dire : fuyez ce site ! Et pour la 10ème fois : mon numéro de commande est le 34651 !!

Update 14 février : ma commande a été annulée le 23 janvier. Le distributeur a indiqué dans son dernier commentaire trustpilot un délai de remboursement maximum de 14 jours, nous sommes à 3 semaines et je n’ai toujours pas été remboursé. Je précise car le distributeur modifie ses commentaires en fonction de ce qui l’arrange. Après plus de 10 e-mails depuis ma commande qui date de juillet 2025, soit 6 mois aujourd’hui sans réponse concrète et 3 vague de commentaires trustpilot depuis 1 mois Je persiste à dire que site est une véritable arnaque ! Honte à vous de traiter vos clients de cette manière ! Les e-mails envoyés n’étant pas traités ou reprise sans aucun historique, je vous relance donc via trustpilit et exige mon remboursement après 6 mois de galère !

I ordered Trooper Beer this summer via the official EU shop. According to the distributor, the package was shipped – but DHL confirmed it was never handed over.
After opening a PayPal case, I received a threatening email.

Since then, I’ve seen multiple reports of similar experiences. The blame is always placed on the courier – which seems to be a recurring pattern.
Very disappointing for a brand that usually stands for quality and strong fan engagement.

Update:
The situation and all supporting details are fully documented through PayPal and prior communication.
I trust this information is sufficient for internal review.

Update 28.1.26 / clarification:
This update exists solely because it was requested by the company at this stage in relation to the refund. The amount was refunded after PayPal ruled in my favor.
It does not address — nor does it change — the way the case was handled, including communication, blame-shifting, and the overall complaint process, which remains the core reason for this review.

I bought some beer on September 20th. After two weeks with no shipping updates, I contacted customer service. They said they were having issues with the courier but would ship it the following week.

Two more weeks went by with no updates, so I contacted customer service again on October 15th. They told me I would soon receive a tracking code from DHL. I finally got the tracking code on October 23rd, and after a few more days of silence, I finally received the order today — November 4th.

When I opened the package, I found that the beers were past their expiration date.

I contacted customer service again and was very surprised by their unprofessional response. They told me that the beer “should be safe to consume.” (Seriously?)

Here’s their full reply:

"Hello,

Thank you for reaching out regarding your delayed beer order. I want to clarify that you purchased the beer at a discount, and while it has a "best before" date, beer does not technically expire or go bad. The quality may change slightly over time, but it should still be safe to consume.

If you have any further questions or concerns, please let me know."

First of all, at least in my country, “discounted” does not mean “close to expiration.” Discounted means discounted. It’s standard practice to clearly mention if a product is near or past its best-before date when that’s the reason for the discount.

Second, I bought this beer because I enjoy its taste and quality, not simply because it’s “safe to drink.”