ISNetworld Opiniones 

As I am new to my current role, I initially found some of the portals I use a little daunting. However, I have yet to come across a dedicated account manager as friendly, approachable and helpful as Marta.

In the three months that I have been in this position, Marta has been incredibly helpful in helping me understand the value of ISN. The fact that she is always willing to take the time to answer my questions and provide guidance is a real testament to the level of customer service and support offered by the business.

Marta is always happy to take me through the process step by step, often going through each page and button with me to ensure I understand not just what I need to do, but how to do it myself. She is extremely patient, knowledgeable and approachable, which has made a significant difference while I have been getting up to speed in my new role.

I genuinely believe there is a lot that could be taken from Marta’s approach to customer engagement and used as an example of excellent customer support. She is a real asset to the business, and I would like to thank her for all of her help and support so far.

WASTE OF TIME AND MONEY- They are not helpful, they demand more and more information constantly. Their onboarding process is completely obtuse, entirely too many steps and absolutely torturous. And for all you pay them not only will they NOT tell people you have their service, they also won't help you find others within the network to use. Avoid like the plague.

Kompetente, hilfsbereite und sehr freundliche Unterhaltung / Gespräch

Once you have a subscription you will need to renew it on an annual basis, but don't fret ISN will start emailing and calling you two months in advance, asking you to pay early. They use predatory practices such as loud banners that saw your subscription is expiring and emails that say Action Required even though the renewal is over a month away. The people on the phone are pushy and make it seem like you need to renew ASAP. Very frustrating that they continue to call after being told 3 separate times that we will remit payment closer to the due date.

Don't go anywhere near this business,
Our client insists we use them as a H&S platform.
Uncooperative time wasting and a waste of money

I would put -5 star if it would be possible. This company is the worst I’ve worked with and all my life. I am seriously thinking about terminating my business with my customer because they obligate me to make business with this awful (and that’s still too polite)of a company if you can avoid it, do yourself a favour and stay far from it. People who works there are mostly idiots. You can’t solve anything with any of them. You need to pay them by wire transfer.

The absolute worst customer service I could possibly imagine. They are a massive waste of time, energy and money. Avoid at all cost.

It was a fine conversation and I was helped exact the right way.

The help I received was quick, friendly, and very useful. I really appreciated the clear and supportive approach. Highly recommended!

I've had a great support by ISN Teams in solving some troubles

Zack is very helpful and explains where to find the documents we need to support the Eaton contract, how to navigate the portal more effectively and explaining the new training requirements we have been given. I don't use the portal very often so I'm not familiar with it and the requirements are not always logical to me.

Zack listened to my questions carefully and was very patient whilst navigating me through the various steps

Quick to pickup and answered my questions quickly. Recommend calling the customer service number if you ever need help. They make things easy.

ISNetWorlds training portal user interface is awful and they should be embarrassed. Courses don't work in Edge and are buggy in Chrome. The problem appears to be poor coding in the courses themselves. It takes 3 times as long and lots of restarts and to complete a simple course due to their dismal website.
Check out how ISNetWorld describes themselves on their websites "about" page.
Their training portal is far from "World Class".

Giulia Di Bella was incredibly kind, helpful, and comprehensive.

Overcharge for safety reporting. They ask for manuals, policy and insurance information. Ask them how many job sites they visit?

Zack Sherman was extremely helpful throughout our initial setup. He took the time to walk us through the portal step-by-step, ensuring we understood everything clearly. His guidance made the entire process much easier and far more efficient. Zack is always on hand when needed, and his ongoing support has been invaluable. Highly recommended!

Zac was very helpful and he provided the support we requested professionally in a timely manner.