Italianway Opiniones 

Appartamento in via melzo milano 24,
Caccia al tesoro per accedere in struttura, siamo rimasti fuori 30 minuti ad aspettare, sporco, privo di set cortesia, lo scarico del bagno non funzionante, mancanza di asciugamani ospiti, l’operatrice telefonica ci ha consigliato di usare il telo doccia per il bidet (metà per la doccia e per metà per le parti intime) sotto il letto la lanugine e sporcizia varia, sconsigliamo vivamente questa organizzazione ( pessima) mai più

Scusate per il mio italiano. Ho soggiornato in Porta Garibaldi 104 per due settimane. Al mio arrivo ho trovato l’appartamento ancora sporco, stavano pulendo, e mi è stato chiesto di tornare dopo due ore. Questo ha causato un notevole disagio, considerando che eravamo in due persone con cinque bagagli dopo 14 ore di volo.

Quando finalmente siamo entrati nell’appartamento, abbiamo trovato il bagno allagato e la cucina non funzionante. Abbiamo dovuto aspettare quattro giorni lavorativi prima che qualcuno venisse a sistemare i problemi, ma la situazione non cambiava. Solo dopo dieci giorni il problema è stato risolto, e nel frattempo sono tornati altre tre volte dicendo che mancava sempre un pezzo.

Ho richiesto un rimborso per il disagio subito, ma non mi è stato concesso.

La mia esperienza con Italianway è stata estremamente negativa. L’appartamento in cui avremmo dovuto soggiornare era in condizioni igieniche inaccettabili: un odore sgradevole e persistente di umido e muffa appena entrati, lenzuola e cuscini con un odore di sudore e un ambiente complessivamente sporco. Abbiamo perfino acquistato detersivi per tentare di pulire il bagno, ma la situazione non è migliorata.
Avevamo richiesto anche un coprimaterasso perchè su quello del divano letto erano attaccati peli e capelli, ma non ci è stato fornito. Siamo stati costretti ad abbandonare immediatamente l’alloggio perché non era vivibile.
Per noi è stata un’esperienza deludente e decisamente lontana dagli standard promessi.
Non consiglierei Italianway: poca attenzione all'igiene e all'accoglienza.

Booking accommodation through Italianway was a big mistake and disappointment if it's the Italian way! It's a company which manages accommodation in different locations and runs their business through a Call centre and remotely. Straight away, you would have big problems if your mobile is not functioning by any reason. They have no idea what they offer and how to get there! They offer you Google directions. In my case it was not sufficient and not helpful. Due to delay in a bus trip, I arrived to Milan (July 2025) at late evening. I notified their call centre, was promised help with reaching the place but was left on my own in the middle of night. I needed to go through 2 doors with the remote controlled locks, and additionally manage a key box near the apartment door which was faulty and didn't respond to a code! You can only imagine my health condition when finally I was inside of a room which was very unattractive either. It was a horrible experience with accommodation through Italianway. Stay away from it

Esperienza pessima.
Sono rimasto senza elettricità nell’appartamento dalle 19:00 e, nonostante le numerose chiamate e le promesse di intervento “entro un paio d’ore”, nessuno si è mai presentato. A mezzanotte ho ancora tutto spento e nessuno risponde più al telefono.

La cosa più grave è che mi è arrivata una mail dopo la mezzanotte in cui mi veniva comunicato che il problema era stato risolto assolutamente falso, perché tornando in casa ho trovato l’appartamento ancora completamente al buio.

Sono qui per motivi di lavoro e domani non potrò usare telefono e computer perché ormai scarichi.
Un grave disservizio, gestito in modo superficiale e poco rispettoso nei confronti degli ospiti.

Sconsiglio vivamente questa struttura: totale mancanza di assistenza e affidabilità.

Sconsiglio questa agenzia perché l’appartamento dove abbiamo soggiornato non aveva lo standard qualitativo del contratto che abbiamo sottoscritto (ebbene sì, per il soggiorno di una sola notte abbiamo sottoscritto un contratto con una serie di penali qualora avessimo rotto qualcosa, fumato, etc.) con foto di riconoscimento di ogni singolo ospite e documento d’identità allegato. L’appartamento aveva avvolgibile rotto e portoncino d’ingresso che si apriva con una leggera spinta! Rappresentata la situazione al customare care ci hanno risposto che, invece dell’indennizzo da noi richiesto, abbiamo diritto ad uno sconto sulla prossima prenotazione che ovviamente non faremo perché non ci fidiamo più di questa agenzia! Vi conviene non prenotare se non volete questo tipo di trattamento! Peccato perché invece la ristorazione su Milano ci ha molto convinti.

Sono appena tornata da un soggiorno breve a Bergeggi. Eravamo 6 adulti in una casa molto grande e con enormi potenzialità. Peccato per la pulizia pagata, ma a mio avviso non fatta: c'erano ragnatele dappertutto inoltre sono stata anche punta da un ragno la prima notte. Le stoviglie luride, fortunatamente con la lavastoviglie abbiamo disinfettato tutto ciò che ci serviva. Il frigorifero minuscolo e senza freezer: per 6/8 persone assolutamente inefficiente. Le lenzuola sembravano pulite ma i letti avevano un cattivo odore.
I due bagni in realtà sono 1 locale diviso da due porte, adatto più ad una famiglia che a 6 amici, c'è poca privacy.
Ripeto l'alloggio bellissimo se fosse stato più pulito sarei stata meglio.
Inoltre la piscina dalle foto sembra vicinissima: in realtà bisogna fare 300 metri tutti in salita abbastanza impegnativa col caldo. Abbiamo scoperto poi che tutti e 6 insieme non potevamo accedervi, detto dalla bagnina presente a vigilare che ci facessimo la doccia e indossassimo le cuffie: sembrava un sergente! Ci siamo andati solo una volta.
Non so se ci tornerei, giusto per il terrazzo e la meravigliosa vegetazione.

The company forgot to add some discrepancies. The apartment is large, but the AC is hot (100° F in August), and no elevator. We had a group of 8, ages ranging from 4 to 70. This apartment was on the 3rd floor for italians, but the stairway to heaven for everyone else. It didn't feel very clean as well. The toilet seat was broken, so it felt like a surfboard trying to balance on when using it. The wifi was nonexistent as well. It was not ultra close to the sites, and there is a reason this company does not post reviews I'm guessing. I did contact the company to let them know the issues, but they thought the problems will heal with time. Don't rent 8 benedetta, Florence.

A disappointing review on the house in Livorno and the company “Italianway”- read, don't fall for the trap and spread the word.
We travel a lot around Europe and in the last year we have rented many apartments, but we have never experienced such a bad apartment and terrible treatment as the one we experienced in Livorno!
We arrived at an old apartment that was not properly maintained and it lacked many things (even very basic things like a laundry drying rack or dishes drying rack that were small and not useful). A lot of the things that were there were old, dirty and/or unusable. The yard/garden was neglected, We had ants and insects in the kitchen regularly and every evening there was a plague of mosquitoes. The apartment was terribly noisy and the windows were not insulated, etc…
But the worst thing was the host staff/the company. Every request from us, even the smallest one, was met with refusal and disdain. We were forced to buy everything with our own money and spend hundreds of euros on things that we were then forced to leave in the apartment when we left.
And as if all this wasn't enough, they charged us hundreds of euros for cleaning and in fact didn't take care of the cleaning, and after check out, they deducted amounts of money from our deposit and claimed it was for extra cleaning (again!!) and missing bed linen- when I can assure you we left a perfectly clean apartment and God forbid we did not take any of their linens. (What are we supposed to do with linens when we move between apartments every month?).
When transferring the money, they imposed the full fees on us so that instead of receiving compensation for our stay, we also suffered another financial loss of hundreds of euros. When we contacted the website we booked this apartment from- “Housinganywhere” that took a brokerage fee from us - they replied that they couldn't intervene because their warranty expired 48 hours after we entered the house.
So be careful! - don't fall for the trap and spread the word. We've already been burned, but you can still be careful.

I booked a Milan apartment via italianway.house for 6 days in June 2025
They did not provide a service as expected for a livable apartment.
italianway introduced this apartment as one in a good condition with A/C, shower, toilet, and elevator.
Entering the apartment, we found out that this is a substandard apartment. It was in bad condition with peeling walls, large spots of rusty water spots on the walls, leaking water from A/C on a table and on a floor.
During the very first day, we were deprived of a shower for a day due to a broken shower head. They changed it the next day only.
On the early morning of the second day of our stay we found out that their toilet stopped functioning. They fixed it at the end of that second day. We were deprived of a toilet for a day.
On the fourth day, in the morning, we were forced to bring down our heavy 2 suitcases from the 4th floor (almost 80 steps) with the elevator not working.
That apartment was not ready for an occupancy and destroyed our vacation, forcing us to leave it 3 days earlier. I informed the management office about 3 days of leave earlier after those many unfortunate events.
Italianway demonstrated negligence toward its customers by not providing a livable apartment.
I do not recommend anybody booking a hotel/apartment with italianway.
Boris N

Our attempt to rent the Italianway-Bergonzoli Place apartments (booking.com) ended in such failure that I would not advise anyone to book through the company "Italianway" - and they represent 5 apartments in different areas of Milan. Having ordered and paid for the order in full, we got there in accordance with the instructions we received (it seemed very far from the central station with 2 trolleys). The apartments are not at all like in the photos - very small and not very clean. But, probably in the 35+ degree heat in Milan we would not have decided to go back, but ... the promised air conditioners in each room were a complete fiction - one air conditioner by the front door, and the other in the bedroom did not work. We called the company and received the answer that everything works and they do not know. When my husband said that their words were not true and they even tried to fix the air conditioner, since it did not have an air conditioner switching unit, the representative admitted that they knew about the breakdown. The company tried to offer us alternative options, but we lost trust in them, and did not want to check the serviceability of their other apartments. Of course, they immediately returned our money. But if they had called in the morning, before our trip in the heat of two adults aged 66 and 74, we could have calmly considered the options. Showing such disrespect and dishonesty is a low level of professionalism that is difficult to accept and forgive.
This is the first time I am writing such a negative review - you can just keep quiet. We offered the company to apologize and pay us 100 euros for a taxi. Compensation for our trip there and back (we came back again) - this did not happen. We are very disappointed and will avoid booking with the company "Italianway" in Milan. I'm sorry if I affected your plans, but sometimes it's worth learning from other people's mistakes. It's not that hard and hot...

Unfortunately, we had a very bad experience during our stay. On the first day, the air conditioning wasn’t working, the bedding was filthy, and there were only two towels provided. I reported this straight away, but was told we’d have to wait until the next day for any help.

The following day, I tried to use the iron, which also didn’t work. Nothing had been done about the dirty bedding or mattress either — I had to put towels on the pillows just to be able to use them. We were given another duvet the next day, but it came without a cover or a pillow. The staff were unhelpful and told us to wait again as the cleaners had gone home.

On the final day, it rained and water was leaking through the walls into the hallway. The kitchen and bathroom sinks were also blocked for most of the stay. I was told I would receive a refund for the inconvenience, but that never happened.

Overall, this was a very disappointing experience. The property was unhygienic, poorly maintained, and customer service was almost non-existent. I would not recommend staying here.

The apartment is perfectly located on a charming and lively street—everything is within walking distance, including Duomo and Milano Centrale, which makes it a great base for exploring the city. Given the location, I find the price-to-value ratio quite good, despite a few drawbacks.

Unfortunately, the apartment was not very clean. There was visible dust, especially in the heaters, which seemed to have been there for quite some time. The shower was also broken and leaking, which made using it uncomfortable.

What disappointed me the most was the lack of basic amenities. One of the main reasons I prefer apartments over hotels is the small touches that make a stay feel more homely—like having basic kitchen staples such as sugar, salt, pepper, coffee, or even washing liquid. These were missing, and it’s something I’ve always had in previous apartment stays.

That said, the staff was very attentive and responsive throughout the booking process and my stay. I really appreciated the option for early check-in and late check-out. The check-in process itself was seamless, with easy access via QR code and passcode.

With a bit more attention to cleanliness and amenities, this apartment could offer an excellent stay.

This is what we wrote to the manager of the apartment in Turin - it is self explanatory:
Hi. Some feedback on why we left:
Most importantly *no window*....or aircon for fresh air... Leaving the door open is a security risk.
Then:
Hot water not hot enough to have a "hot" bath
Water does not run out of bath.
Room is cold.... Even with the door to the bathroom area closed.... We should not have to keep the door to the bathroom area closed as you suggested to keep the apartment warm!
Bedding: thin quilt (not duvet) and pillows (only one each) so worn that we put our towels beneath them to give some support.
No tableware or cutlery as stated on the apartment description - the fact that you said you would buy some disposable plates and bring some cutlery does not make it right. Worse still you offered *disposable* plates - which means there have never been plates etc
Also the cups are thin and weak plastic...
Apartment is advertised with a fireplace.... Which doesn't work so why mention a fireplace.
There is a strong smell of mould which is probably caused by not having a window to open.....
The arrival which is often the most important part of the impression:
On arrival we walked into a building site! No warning that there was construction happening.... See the picture below of what it was like.... Would you like to stay there? Directions emailed to retrieve the key were completely wrong.... Try them yourself!
So all in all an appalling experience.Hi. Some feedback on why we left:
Most importantly *no window*....or aircon for fresh air... Leaving the door open is a security risk.
Then:
Hot water not hot enough to have a *hot* bath
Water does not run out of bath.
Room is cold.... Even with the door to the bathroom area closed.... We should not have to keep the door to the bathroom area closed to keep the apartment warm!
Bedding: thin quilt (not duvet) and pillows (only one each) so worn that we put our towels beneath them to give some support.
No tableware or cutlery as stated on the apartment description - the fact that you said you would buy some disposable plates and bring some cutlery does not make it right. Worse still you offered *disposable* plates - which means there have never been plates etc
Also the cups are thin and weak plastic...
Apartment is advertised with a fireplace.... Which doesn't work so why mention a fireplace.
There is a strong smell of mould which is probably caused by not having a window to open.....
The arrival which is often the most important part of the impression:
On arrival we walked into a building site! No warning that there was construction happening.... See the picture below of what it was like.... Would you like to stay there? Directions emailed to retrieve the key were completely wrong.... Try them yourself!
So all in all an appalling experience.

Pessima esperienza, appartamento non agibile, scadente attenzione al cliente
Prenotazione per motivi di lavoro.
L’appartamento prenotato per una collega e pagato in anticipo presentava le seguenti carenze:
- mancanza di kit di benvenuto e di kit biancheria (a parte un unico asciugamano)
- mancanza di posate
- doccino non funzionante
- istruzioni per l’accesso all’ascensore non fornite (appartamento al 4° piano)
- istruzioni per aprire totalmente la porta d’ingresso non fornite
A seguito segnalazione al Customer Service, nella persona del Signor M., è intervenuto un incaricato ma in assenza dell’ospite.
Dopo detto intervento, che avrebbe potuto essere in parte risolutivo, Italian Way ha negato che l’appartamento fosse in condizioni poco agibili mettendo in discussione quanto riscontrato.
Ovviamente è stato negato ogni tipo di bonus o rimborso, anche parziale.
Abbiamo prenotato altrove e lasciato l’appartamento

Per non fare di tutta l'erba un fascio, dovrei fare nome e cognome, ma per pietà, mi limito alle iniziali E. E. Ho provato a dargli in gestione la mia struttura ricettiva (ben funzionante e recensita da anni), con la speranza di essere aiutata da lui e alleggerita da un punto di vista personale. Da come si atteggiava pensavo fosse uno dei "capi", per poi scoprire che era un semplice "commerciale": pochissima chiarezza, trasparenza e coerenza, tempi di lavorazione pratiche lunghissimi, parole al vento, promesse non mantenute.
Ho tentato di risanare, coinvolgendo altre figure interne all'azienda, ma ulteriori problematiche e zero prenotazioni in un mese e mezzo abbondante, mi hanno portata ad arrendermi e capire che "ERA MEGLIO CONTINUARE A FAR DA SOLI".
A ognuno la sua esperienza@, a me questa è costata non poco, perchè ho perso ospiti e prenotazioni dal 11 dicembre 2024 in cui ho firmato il contratto con Italianway Spa, al 21 gennaio in cui ho scritto la Pec per formale e definitivo rescesso, per poi ancora dover ricostruire account, annunci e via di seguito...Aiutooooooo che incubo!!!

Già già Sig.E.E. che hai smesso pure di rispondere a telefonate e messaggi, NO GRAZIE, meglio far da soli!

Sono stati puntuali ed hanno rispettato quanto promesso; check-in e check-out ben fatti e senza sorprese. Un pò laboriose le comunicazioni via mail e messaggi - risposte non velocissime e messaggi ridondanti. Unico vero neo: 400 Euro per pulizie prima e dopo. L'appartamento ci è stato consegnato molto, molto sporco. Abbiamo dovuto ripulire e rilavare tutto.

I would not recommend renting apartments from this company. The process of returning the deposit is absolutely non-transparent.

Here’s the situation: one of the wooden slats inside the sofa’s backrest in the apartment I rented from them on cracked while I was attempting to use it. This damage occurred accidentally while we were unfolding the bed. I believe that replacing the damaged part could cost no more than €300. Unfortunately, I didn’t take proper pictures at the time because I didn’t think it would become an issue, but in the attached image, you can see the white sofa and the problem with the backrest.

I reported this problem to the landlord about a week before moving out and expressed my willingness to cover the cost of the repair. However, I expected a repair rather than a full replacement of the sofa.When I brought this up during the checkout process, the person conducting the inspection assured me that the damage could be fixed without needing to replace the entire sofa, as it was just one broken slat in the backrest.

Three weeks after moving out, I received a letter from the landlord stating that I would be charged €1,464 for the replacement of the sofa. As I mentioned, I have pictures to prove the sofa’s overall good condition and to highlight that the damage was limited to one slat in the backrest.

I contested the charge and provided my arguments as to why this cost was excessive and unfair. I also conducted research into local companies in Milan to determine a reasonable reference price for the repair. Unfortunately, my efforts were largely unsuccessful due to language barriers and the limited availability of companies during the Christmas and New Year holidays.

After presenting my arguments, the landlord agreed to reduce the charge to €850. However, they still failed to provide any evidence (receipts, invoices, etc.) to justify either the repair or replacement cost of the sofa. I believe I have been treated unfairly, and the process for assessing the damage lacked transparency.

Pessima esperienza.
Gli ho dato in gestione un appartamento e hanno fatto un pessimo lavoro. Tutta le recensioni lasciate dagli ospiti sono state negative su pulizia e accoglienza, che in teoria dovevano essere il loro plus.
Non li consiglierei

Be careful with this company!!! Today after receiving confirmation of a reservation at one of their properties, having done an eco check in via the internet, they made me go to their office to tell them that they were cancelling the reservation. Why is my phone number on a massage page, only fans etc... In other words, they have used my private data to find out I don't know what!!!! Skipping data privacy on their face, in a few they have called me an escort, leaving me on the street at 6 in the afternoon, but who are these people to judge anyone, who are they to search with my number, they say in their system and deny me check in? Without the police, the Gestapo and that they have gotten into my accounts with my bank card details... and I repeat, JUDGE ME!!! If I do massages if I am gay or if I am an astronaut... I am going to file a complaint against them for using my data, for intrusion into honour and for homophobia. You bunch of scammers who use private homes to make money as speculators are going to go to hell. I find the way you have treated me disrespectful. I hope people see who you are and how you use private data to find out who or what they do.