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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Itsu in Kings Road amazing service with a really warm smile! Didi was at the till, I was quite insecure about the soups, she suggested me a coconut soup which was really good grey quality of ingredi... Ver más

Valorada con 1 estrellas sobre 5

Me and my wife have been many times to ITSU Wembley for a meal prior to attending an England match. It has always been quick, efficient and enjoyable. Unfortunately yesterday to the total opposite.... Ver más

Valorada con 1 estrellas sobre 5

Itsu was always our first choice takeaway, however it seems now when ordering, you have to add an array of other bits and pieces to order the meal you want. I try order a sushi platter and I HAVE to... Ver más

Valorada con 5 estrellas sobre 5

We visited the Bath branch today. Clean, light and airy. Helpful staff for us oldies who find electronic ordering a bit daunting, especially as we are relatively strangers to the food style. We order... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Restaurante de cocina de fusión asiática

Escrito por la empresa

Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops


Información de contacto

  • King's Road 47, SW3, London, Reino Unido

  • itsu.com

3,1

Medio

TrustScore: 3 sobre 5

332 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 93% de las opiniones negativas

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3,1

Todas las opiniones

(332)

54 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Thier always dirty

Thier always dirty , they don’t clean or sanitise most of thier counter tops and the trays that we use to eat food on. They’re always a fly hovering around and some of the staff are rude and overbearing, the suchi is always falling apart and can’t be picked up by the chop sticks , the dumplings in the miso soup is always falling apart and makes the soup look uninviting. 👎🏾 it puts me off eating there to be honest . Thier toilets aren’t always clean and both men and women have to share the same toilet 😮‍💨 it’s odd putting to say the least . 👎🏾

4 de julio de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Sorry to read your comments. Please can you drop us an email via our website and we'll be in touch to investigate https://www.itsu.com/contact-us/

Valorada con 5 estrellas sobre 5

The food is really tasty and the staff…

The food is really tasty and the staff are always kind and helpful. The Victoria 53 branch has become my regular for a weekday lunch.

17 de junio de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thanks so much for this lovely message, Claire.

We're so pleased that you had an excellent experience at our Victoria 53 store.

We'll be sure to pass this on to the team.

We cant wait to see you in an itsu very soon!

Valorada con 2 estrellas sobre 5

Warning ! Chicken teriyaki rice bowl

I have gotten the chicken and teriyaki rice bowl from here before and other foods as-well, but the most recent time I have gotten the chicken teriyaki rice bowl it gave me food poisoning! I remember looking at the chicken and thinking it looked funny but just ignored it as I had eaten it before. The worst food poisoning I have ever had. Hot hot fever with the chills

18 de junio de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thanks for your review, Sophie, and we're sorry to hear that you're feeling unwell.

Please can you submit a query with additional information via this link https://www.itsu.com/contact-us/ and we will be sure to arrange for our Health & Safety team to respond to you directly to resolve this.

We've already raised this on our side and our Safety team are expecting your email submission so that they can obtain more information about our visit and launch a thorough investigation.

Valorada con 4 estrellas sobre 5

Early adopter

Early adopter. I've been using itsu since it started and I'm still a fan. The salmon went through a very iffy phase for about 6 months ( crunchy texture,really not good ) but that was a couple of years ago , all good since. There is a difference between outlets, whether that's good or bad is subjective.

*** itsu social media person ***
Please don't comment, I have no issue to be addressed and I don't need my ego stroked .
No disrespect intended.

11 de junio de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thanks for your review, Simon.

Your feedback is important to us. The best way to get touch with us is through our website so that the right team can contact you directly for more information. If you're still not noticing differences in quality between stores, please message us via our website so that our Operations team can help.

https://www.itsu.com/contact-us/

Valorada con 5 estrellas sobre 5

ITSU at Brunswick Centre: three cheers for the lovely staff!!!

ITSU at Brunswick Centre, Camden is an extremely nice Sushi place. The staff are very helpful especially Ornella and Wojciech who have taught me how to operate the technology. Now I can scan with my app and claim my butterflies with ease. I have also been taught how to access my NHS discount. Thank goodness for lovely staff who enjoy their jobs and make customers feel special.

31 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thank you so much for your valued feedback, Norman.

Reviews like yours are an absolute joy to read, itsu's aim is always to go above and beyond customers expectations.

We will thank the whole team at Brunswick as well as Ornella & Wojciech for their outstanding service.

Valorada con 5 estrellas sobre 5

Delicious

Delicious, fresh and healthy food, always!

15 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thank you Lawrence! This so kind of you to say & we hope to see you very soon.

Valorada con 5 estrellas sobre 5

Great customer service

I was struggling to redeem a voucher and approached the till. The manager came out to help me. I am a regular customer at the NHG branch and this woman is fantastic - always smiling, cheerful and extremely helpful. She promotes new products, helps customers and is very efficient.

23 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thank you so much for your kind words Niamh, it's always great to hear from our customers, especially when they have had a fantastic experience such as this. We'll share the feedback with the team over at Notting Hill.

Valorada con 5 estrellas sobre 5

Very Pleasant staff at ITSU, Finsbury Square

The staff at the branch at Finsbury Square are always very helpful each time I pop into stock up for the next few days. I'm not great with IT and they are always happy to help every time.

28 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thank you for the feedback, Manisha! We agree, the teams at Finsbury Square are lovely and very friendly, a great team and we're are very proud of them.

Valorada con 5 estrellas sobre 5

Great experience

Great experience, delicious salads and food. Friendly and helpful staff 💗

18 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thank you for this lovely review Aneta. See you soon!

Valorada con 5 estrellas sobre 5

Fast and friendly service.

Always clean and tidy. Fast and friendly service and plenty of condiments, cutlery options and napkins available. We never feel rushed off our table when we’ve finished.

19 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thanks for your review, Mandy! We really appreciate your feedback.

Valorada con 5 estrellas sobre 5

Amazing tasting food

Amazing tasting food, I love itsu every time I go! Staff are friendly and helpful also, love the butterfly scheme as well.

26 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thank you for this lovely review Sarah - we're so happy to hear this as we love being able to make our customers happy!

Valorada con 4 estrellas sobre 5

It was really good

It was really good. No queue friendly staff and food to the ready.

27 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thanks so much for taking the time to leave us a review - we're glad to hear thaty you've enjoyed the food and that you found are instore colleagues friendly. See you soon!

Valorada con 5 estrellas sobre 5

Great food

Great food, good customer service.

19 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Wow! That's so lovely to hear - & thank you so much for your kind words Margaret!

Valorada con 5 estrellas sobre 5

Helpful staff amazing food

The staff are always so helpful the last time I had a loyalty award and was not really aware of it but the staff member helped me sort it out..
Food is always so fresh and top notch. Love love it love it

22 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thank you so much & we can't wait to see you again very soon Ed!

Valorada con 1 estrellas sobre 5

Quality has declined

I used to be a huge Itsu fan, but have noticed the quality has significantly declined. The fish did not taste fresh and the rice texture was all wrong. The rolls were crumbly and fell apart. The wasabi is made in China. There are better alternatives out there that use higher quality fish and other ingredients and are actually made fresh.

24 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Thanks for your review. We’re so sorry to hear this. Our ingredients go through many quality checks so we're completely stunned by reading your review. Please can you contact us directly via our website to let us the store name & order time & we will resolve this for you https://www.itsu.com/contact-us/

Valorada con 5 estrellas sobre 5

Best value for money!

Itsu never disappoints, honest sushi, good quality, helpful people. Can’t go wrong. Highly recommended.

22 de mayo de 2024
Opinión espontánea
Logotipo de itsu

Respuesta de itsu

Wow! Lovely review & thank you so much for sharing this with us Jimmy!

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