Order arrived in bad condition as…
Order arrived in bad condition as packaging was torn open so yellow food box and content visible so food was open and cold on arrival. I ordered 5pm arrived 6:30pm. 3miles is not far.
The package was delivered open from LEON to UberEast bike driver so not only was it opened, the driver put his finger into the opening and said it tore due to travel, this was 1.5hrs after the order was made. It was wide open, cold and could not be consumed so I went out for dinner instead.
This is unacceptable and as someone who loves your food I wanted you to be made aware of this discrepancy.
Wasting your efforts food time and my money. Today I had a reply at 01:00am obviously unavailable asking for order number so sent it with photo explaining further plus they offered a good will gesture at 4pm and then they closed the conversation!
Please note that this poor customer services is not a reflection on you directly as I had even used Uber later thus benefitting them further and inconveniencing me due to this.
Diabolical and abysmal conduct from everyone involved. Driver left without even requesting/taking the 4 digit security code because of how bad this delivery was.
Unacceptable and I will never order via UberEast again sadly and as for the driver's response whilst putting his finger in the tare saying "it was due to travel" in answer to my question "why is my order open?" was disappointing. Jaheer was not the best person to be assigned to this delivery so now you have been made aware.








