I'VRE  Opiniones 

303
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Nope as they deducted too much from my account with them. And I never received anything from them, previously they said that they are closing down n I received an email regarding they r closing down n... Ver más

Valorada con 5 estrellas sobre 5

I shared the I'vre Perfect Trio subscription with my friends, as we all really like perfumes. We love that we are able to sample various fragrances in 8ml sizes, and make sure that they complement our... Ver más

Valorada con 4 estrellas sobre 5

This is a great way to try multiple perfume without committing to an entire bottle. Perfect for people on the lookout for a scent that like, or generally someone who just like to change things up on... Ver más

Valorada con 5 estrellas sobre 5

I’m so glad to come across I’VRE as it’s really helps with my choices of perfume and trying out different scents before knowing which scents is the one I love .. I love the travel case as I have subsc... Ver más

Información sobre la empresa

  1. Perfumería

Escrito por la empresa

I'VRE is Singapore's first and only perfume subscription service that offers over 100+ designer fragrances for consumers to choose from.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

303 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(303)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I'VRE for the win!

Honestly, at first, I was a bit skeptical because a perfume subscription is a new thing, but I was really amazed by the products. The atomizer looks really nice, and the perfumes are awesome. However, the real highlight for me is the exceptional customer service.

From the moment I signed up for the perfume subscription, I experienced a level of service that exceeded my expectations. The company representatives were incredibly helpful and responsive to all my inquiries. They guided me through the subscription process, ensuring that I received fragrances tailored to my preferences.

27 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Honestly

Honestly, I was hesitant to order from this store. But turns out it was worth it. Thank you Ivre.

11 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Delivery is very slow

Delivery is very slow. Gave excuse there is issue in warehouse and hence cannot delivery earlier. After I told them that I will post on social media to check if anyone has the same issue as me, miraculously the item was picked up by Ninjavan and then delivery arranged.

Received email that I can manage subscription by logging in to my account but that is not true. Asked online agent and was told need to write in and the team will get back within 7 working days. So if you want to cancel, please write in asap and don’t expect they will get back within SLA.

29 de junio de 2023
Logotipo de I'VRE

Respuesta de I'VRE

Dear Jay,

We're sorry to hear that you did not have a positive experience with us. We'll bring this up to the team and we'll ensure that this does not occur once again.

Should you need any further assistance, do feel free to contact us via any of our contact channels.


Best Regards,
I'VRE SG Team

Valorada con 1 estrellas sobre 5

Not delivered, refuse to cancel subscription, stopped replying

Ivre e-mailed that the product was out for delivery. I followed up one week later and they replied the product was not actually sent due to internal delays. I e-mailed them to ask to cancel my monthly subscription and give me a refund. They stopped replying even though I said I would file a police report if they do not cancel the subscription and try to charge my credit card again. Their website does not have any option to cancel subscriptions and they no longer reply to e-mail or Whatsapp messages. Stay away!

(EDIT: Ivre.sg is abusive. They post my personal information in the reply in violation of Singapore personal data protection laws. When Trustpilot deletes their replies, they repost the same reply again and again. Avoid!)

(EDIT: the reply you see below is Ivre.sg's fourth reply. The first three were deleted by Trustpilot for intentionally using personal information, and they have been reported to the Singapore Personal Data Protection Commission.)

(EDIT: After four replies from Ivre.sg were deleted by Trustpilot for disclosing personal information, Ivre.sg complained to Trustpilot that this review is not based on an actual purchase. Avoid!)

1 de julio de 2023
Valorada con 5 estrellas sobre 5

Prompt response

Prompt response. Could've been informed earlier that product is out of stock before the order is stated as fulfilled in the site. Other than that, all good with excellent customer service.

7 de julio de 2023
Valorada con 5 estrellas sobre 5

Perfect

Perfume selection was great and i can change any perfume every month which is awesome! The packaging was sleek and the quality of the product is 10/10. Highly recommended

29 de junio de 2023
Valorada con 3 estrellas sobre 5

Delivery was late by quite a bit but…

Delivery was late by quite a bit but product received is p good

29 de junio de 2023
Logotipo de I'VRE

Respuesta de I'VRE

Dear MZ,

We're sorry to hear that, due to an influx of orders during our mid-year sales, our deliveries were delayed. We sincerely apologise for this.

Should you need any further assistance, do feel free to contact us via any of our contact channels.


Best Regards,
I'VRE SG Team

Valorada con 3 estrellas sobre 5

Service has been really good except…

Service has been really good except for the delays in the delivery service. Ive placed two orders more than a week ago and I haven’t received them till now ;(. Please don’t let this bring ur spirits down. I know you guys can definitely do better!

29 de junio de 2023
Logotipo de I'VRE

Respuesta de I'VRE

Dear Jason,

We're sorry to hear that, due to our mid-year sales, our deliveries were delayed and we are deeply apologetic for this. We will improve our processes and ensure that such occurrences will not happen again.

Should you need any further assistance, do feel free to contact us via any of our contact channels.


Best Regards,
I'VRE SG Team

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