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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Ver más

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Valorada con 2 estrellas sobre 5

The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Ver más

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Valorada con 5 estrellas sobre 5

Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Ver más

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Valorada con 5 estrellas sobre 5

Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Ver más

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Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Información proporcionada por diversas fuentes externas

JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(155)

12 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

It took a long time to sort out a phone…

It took a long time to sort out a phone line but actually I never had any problems from your side and I have always had speedy reply’s on all concerns customer service is really good thanks so much this service is very valuable when you have someone you care for inside

18 de febrero de 2020
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your positive comment :)

Valorada con 5 estrellas sobre 5

Sign up. You won't regret it

I was told about this company by someone who had signed up to several different systems but recommended this as the best they had come across.
I looked at the website for the options available and contacted them with a list of queries. All my questions were answered quickly and patiently and all options explained to me and which one would be best for me based on what I had requested.
I decided to sign up for the 0800 service so that I could cover the full cost of the phone calls.
This is definitely the best way to keep in touch. Credit on the prison system doesn't go anywhere as far as this does.
I wish I had heard of this system earlier. I have been able to speak to my loved one everyday. Our family would totally recommend this service to anyone as you can stay in regular contact and not wait wondering if your loved one is ok as they have run out of credit on their phone account.
Amazing customer service received every time I've contacted them with any query no matter how silly.
So quick and easy to set up. Only delay was the prison doing what they needed to. Sign up for this and stay in touch with your loved one.

12 de febrero de 2020
Opinión espontánea
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Respuesta de JailTele

Thank you for your positive review. We will keep doing our best to provide high quality service.

Valorada con 1 estrellas sobre 5

Sorry dont agree that u cant carry.mins…

Sorry dont agree that u cant carry.mins over when I purchased a 1000 mins and only used 14

11 de febrero de 2020
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review. The terms are clearly stated on our website. We have offered you different plans (with rollover minutes) however you didn't accept it. Customer satisfaction is our priority but we need a little cooperation to make you happy.

Valorada con 3 estrellas sobre 5

It is usually good although sometimes…

It is usually good although sometimes we can't get through or the call will just drop out unexpectedly.

4 de febrero de 2020
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review. Unfortunately we were not able to look into the issues you have mentioned in your review as you haven't reported them to our support team.
We will contact you directly to see how we can improve it.

Valorada con 4 estrellas sobre 5

Easy to set up and top up but still…

Easy to set up and top up but still expensive

31 de enero de 2020
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review. I've just emailed you with more details about our 30 days packages which are much cheaper than the "Basic PAYG" you're using now. Hope you will find these plans better fit to your average monthly usage.

Valorada con 5 estrellas sobre 5

JailTele enables you to keep in touch with loved ones in prison.

JailTele offer a great service it enables prisoners to call friends & family on their mobiles at a reduced rate. It can also enable a prisoner to call them at no cost to themselves as the bill is paid by the family member or friend. The customer Service is excellent. I would definitely recommend this company if you want to keep in touch with a person in prison.

8 de enero de 2020
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your feedback. Happy calling!

Valorada con 2 estrellas sobre 5

I think it’s crap that you make us pay…

I think it’s crap that you make us pay then still take of prisoner when if we paying it should be free for them to call that means I have to top up both Now

5 de enero de 2020
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Dear Louise,
our service is to lower the cost of calls from inside the prison - we do not control the phone system in the prison so the rates your inmate pays are out of our control.
Even if you top up both the overall cost is way less than calling your mobile directly from the prison.

We have also another type of the service - FreePhone number (0800) where it's free for the inmate to call and you cover the full cost of the call. You have got this advise by email just yesterday from our support.

Valorada con 5 estrellas sobre 5

Very friendly

Very friendly, Polite and able to speak to with any query. Thank you very much

Hannah x

12 de noviembre de 2019
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your feedback. Happy calling!

Valorada con 5 estrellas sobre 5

Best service ever

5 de noviembre de 2019
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your feedback. Happy calling!

Valorada con 5 estrellas sobre 5

Thank you JailTele

Thank you JailTele!
Now my loved one calls us for free! :)

23 de octubre de 2019
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your feedback. Happy calling!

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