Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Their customer service is exceptional. They are a trusted vendor who backs up what their policy states. The recent wig I purchased was not a good fit for me and I needed to return it. Their response t... Ver más

Valorada con 1 estrellas sobre 5

I order over $500 of feather crochet hair. The construction was horrible. I had to cut long black thread (#27 with black thread sticking out everywhere)from both side of 350 strands!!!! Then when cont... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been wearing braid wigs for a year now and saw an ad for Jaliza on a site and decided to order one. The shipping was quick and the packaging included a band for placement. The wig is super comf... Ver más

Valorada con 5 estrellas sobre 5

Customer service is top-tier, shipping is fast and efficient, and the quality of the hair is absolutely beautiful. Overall, a really great experience and you can tell the team really cares about makin... Ver más

Información sobre la empresa

  1. Tienda de pelucas

Escrito por la empresa

JALIZA is a wig & hair brand designed for women who love the look of trendy braids. Our braided wigs offer trendy, classy styles that are perfect for everyday wear, vacations and braid lovers who want a protective style. With prices ranging from $100 to $300, our braided wigs offer a budget-friendly alternative to traditional braiding services that can cost $300 to $600 and up. Installation takes less than 15 minutes, saving you time and hassle. Plus, wearing JALIZA wigs helps protect your natural hair and supports healthy growth by reducing daily styling and damage. With JALIZA, you get beautiful, low-maintenance braids without the wait.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

143 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

So far I bought 2 wigs and love them…

So far I bought 2 wigs and love them people ask me where I get my hair braided I tell them its a wig they were shocked they ask me whats the name of the website I tell them Jaliza so I will be looking forward to purchasing more wigs.

19 de enero de 2025
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Thank you so much for your support and for spreading the word about Jaliza! 💕 We’re thrilled to hear you’re loving your wigs and getting so many compliments—they’re well-deserved! 😍 Can’t wait to have you back for more.

Valorada con 5 estrellas sobre 5

This is by far the best braided wig…

This is by far the best braided wig unit I’ve ever received. 121 strands and no tangling is amazing!! Definitely want to purchase more and I appreciate the attention to detail that they pay. Also, the staff is very kind. The packaging alone made me feel like I was opening something luxury. Keep up the high-quality work!!

10 de enero de 2025
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Thank you so much for your amazing feedback! We’re thrilled to hear you’re loving your wig and noticing the quality and care we put into every detail. Your kind words about our team and packaging mean the world to us.

Valorada con 5 estrellas sobre 5

Exceptionally versatile wigs

So far,I have ordered the Jalisa tangleless human hair boho knotless box braided wig 79 strands in 36 inches and recently the tangleless hd lace knotless boho box braided wig 99 strands with human baby hairs and I absolutely love them both!! Each time I install them, everyone thinks that I have braided my hair ( which I cannot do due a slight case of alopecia I developed in perimenopause) .. I am bombarded with compliments !!! I usually get them installed professionally.. I have two other braided wigs from Fancivivi but I just love the boho wigs from Jaliza..I planned to purchase hd lace knotless box braided wig in the ombré brown color as I only have my boho wigs in black and need one with color.. Every female should own a Jaliza boho braided wig especially as maintenance is minimal … all that is required is that you separate and detangle the boho curls on mornings after your sleep routine and add conditioner and water or mousse… I have been wearing one which was installed since December 15th 2024 and it is now Jan 11th 2025 and it is still applied.. just a few touch ups with the ebin lace melt or the olive oil wig grip spray on the sides and I am flaunting my wigs daily..Great job Jaliza!! I am a big supporter of your products….

11 de enero de 2025
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Wow, thank you so much for sharing your incredible experience with our wigs! 🧡 We’re thrilled to hear how much you love them and how seamless they’ve been for your routine. Hearing that they’re so natural-looking and easy to maintain truly makes our day.
Your support means the world to us. Thank you for being such a loyal Jaliza customer and sharing the love!

Valorada con 1 estrellas sobre 5

The worst customer care/service!

My experience caused me way too much disappointment. First misleading advertising gave impression product was available and would be shipped promptly. I ordered two items, separate orders hours apart November 20,2024. One day later I got a WhatsApp message saying my second order was not available in size large and it would take a long time to make but medium size was available if I wanted it. I said yes I will take the medium.
13 days went by and I didn't receive any of the orders. I promptly requested cancellation of both orders for refund on December 3rd since I had to purchase elsewhere. I got a response saying the Ist order was held up delayed in the post and the 2nd order item was still being made so not even ready for shipping!
Again I requested cancellation of both orders.
I got a response saying for item that has not been shipped yet a refund would be processed.
So another email 1st order shipped but I could return it, however if I decide to keep it I would be offered $30 refund as compensation.
December 6 I finally received 1st order and sent reply email saying since I’m offered $30 refund I will keep it. I still have not used it.
It’s now January 5th and still no refund even after reminding them of their offer December 24th.
As for the 2nd order that I was told they would cancel, well I received notification that order was shipped! I promptly replied asking how and why would they ship long after cancellation request!? I notified them I didn’t have time nor did I want the hassle of dealing with return. I had already disputed the charge with my bank for 2nd order. On December 24 luckily I caught up with the mailman and told him I had to refuse the package.
It’s been such a frustrating experience dealing with this company. They would fire off emails that made no sense sometimes, like the right hand had no clue what the left hand was doing.
I have no clue if the wig is good or not as I have not even removed it from the plastic bag. I very RARELY wear wigs or braids so it’s certainly a waste of my $199. This is however the most inept customer service I’ve experienced in the last decade. I would never shop this brand again ever.

4 de diciembre de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Thank you for taking the time to share your experience. We deeply regret the frustration and disappointment you’ve encountered, as this is far from the standard of service we aim to provide. We sincerely apologize for the confusion regarding the availability and shipping timeline of your orders. Miscommunication and delays of this nature are unacceptable, and we take full responsibility for the inconvenience caused. We have contacted you via whatsapp. Could you please check?

Valorada con 5 estrellas sobre 5

I made a purchase of two braided wigs…

I made a purchase of two braided wigs and they are so cute. I love them. Going to buy more. Thanks Jaliza

27 de diciembre de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Thank you so much for your kind words! 🧡 We're thrilled you love your wigs and can't wait to see you back for more. 😊

Valorada con 5 estrellas sobre 5

Excellent glueless wigs

I have purchased a total of six wigs from Jaliza and all of them have been of good quality. Their glueless wigs and pre-cut HD lace wigs are awesome, especially for those who don't want to use glue or wig tape due to alopecia. I would highly recommend their wigs and will be a returning customer.

24 de diciembre de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Thank you for your continued support and for sharing your experience! 🧡 We're so glad our glueless and pre-cut HD lace wigs have been a great fit for you. Your recommendation means the world to us, and we can’t wait to serve you again!

Valorada con 5 estrellas sobre 5

I bought it for my wife and she really…

I bought it for my wife and she really liked it. The first thing she said was how comfortable and lightweight it was!

23 de diciembre de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Thank you for sharing! 🧡 We're so happy to hear your wife loves it, especially the comfort and lightweight feel. Wishing her many fabulous moments with her new wig!

Valorada con 5 estrellas sobre 5

New to wigs

I am new to wigs, I did my research and read reviews and decided to give Jaliza a try.
I absolutely love the hair quality, and how natural and soft the hair feels. Shipping came before the expected arrival date which was great. For my first experience Jaliza hair did not disappoint, definitely will be ordering more.

13 de diciembre de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Welcome to the world of wigs! We’re so glad you chose Jaliza for your first experience and that you’re loving the hair quality and softness. Early delivery is always a bonus! 😊

Valorada con 5 estrellas sobre 5

Beautiful unit

OMG, the wig was beautiful and natural looking and I received so many compliments.

12 de diciembre de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

We’re so happy to hear you loved your wig and that it brought in all those compliments! Keep slaying, queen!

Valorada con 5 estrellas sobre 5

Great product

Well made wigs.

7 de diciembre de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Hi Miss King,

We sincerely apologize for the inconvenience caused by the shipping delay. Due to the surge in demand during the Christmas season, some products have gone out of stock and entered pre-sale status, leading to delays. We’re truly sorry about this.

If you have an urgent need, please ensure you select products labeled as "in stock" rather than "pre-sale," so we can prioritize shipping them to you immediately.

At Jaliza, we are committed to delivering high-quality wigs crafted with care and precision. While this takes time, our team is working hard to meet demand while maintaining our standards.

Thank you so much for your continued support of Jaliza. Your feedback is invaluable, and we’re always working to improve our order response speed. Once again, we deeply apologize for any inconvenience caused and appreciate your patience.

JALIZA TEAM

Valorada con 1 estrellas sobre 5

Do not order through there website use…

Do not order through there website use Amazon if you want to try it. They will not pay for your delivery on the return so you have to pay out of pocket if you deal with them. I paid for priority mail waited 6 days to contact them because of the weekend. To find out they never sent my 2 wigs i ordered because of a security protect they said. Straight lied to me then sent 1 wig that wasn't human hair as advertised.Your dealing with the dealer who doesn't understand good business practices which Amazon has down to a science. I will never do business with them again. Go through Amazon and at least your better protected.

24 de noviembre de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Hi Lana,

We sincerely apologize for any inconvenience caused during your shopping experience. We have verified that you placed an order through our official website, but it was flagged by our risk control system. To prevent potential credit card fraud, the shipping was delayed while awaiting your information verification. We are more than willing to resolve this issue and offer a refund if needed. Please check your email for a message from our customer service team, as we have already reached out to you. Thank you so much for your understanding and support.

Best
JALIZA TEAM

Valorada con 5 estrellas sobre 5

Jaliza shop is amazing

Jalisa shop is amazing. I placed my order. It never came. Hard right? No. They quickly rectified the issue. They were very professional and prompt. I love the wig I got. It was worth every penny. I will now only shop there site. I feel beautiful. My daughter died four years ago. Just knowing that Jalisa respected my order and sends me another made me cry happy tears. Today is my first time smiling in a long time. This store and their staff deserves props. Peace
Durrall

16 de noviembre de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Hi Durrall,

Thank you so much for sharing your heartfelt review. Your kind words truly mean the world to us, and we are deeply moved to know that we could bring a bit of joy and comfort to your day. Your story is a reminder of why we do what we do.

We are so honored to have played a small part in making you smile, and we will continue striving to provide the care and service you deserve. Please know that we are here for you anytime. Thank you for trusting us and for allowing us to be part of your journey.

JALIZA Team

Valorada con 5 estrellas sobre 5

I absolutely Love Jaliza Hair

Jaliza Is Not A Scam I'm on my 3rd order and I have always received my wigs on time and just like I requested them to be. Their customer service is beyond excellent. I absolutely love Jaliza. The wigs are great quality and looks very natural.

19 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Jaliza is SCAM SCAM SCAM be warned

The owner of Jaliza is the owner of FANCIVIVI and they run a SCAM. This is how their scam works, let me explain. First, They will open multiple braided hair wigs website and then scam people for about a year. After that, they will abandon the site and move to their new websites. I have been monitoring this company for long time. They own multiple domain that they use for scam. They own www.fancivivi, www.jaliza and www.mybraidedwig. If you doubt me, Go and look at the websites I mentioned and you would see the similarities in design, WHOIS domain name owner and the fake reviews. The pictures and fake reviews are copied from fancivivi and other fake website that they own. The owner is a notorious scammer from China, who is scamming black women. In addition, they ask people for positive review in exchange for money or wigs. These review are financially orchestrated.

17 de julio de 2024
Opinión espontánea
Logotipo de JALIZA

Respuesta de JALIZA

Dear Alberto Foster,

Thank you for sharing your concerns. We take all feedback seriously and strive to provide the best experience for our customers.

First, we want to clarify that JALIZA is an independent brand, committed to delivering high-quality braided wigs. While we are an authorized distributor of FANCIVIVI wigs, we also offer our own premium JALIZA wigs. We have no association with mybraidedwig.com.

Regarding the allegation of fake reviews, all our customer reviews are genuine and submitted by real customers who have purchased and experienced our products. We do not offer incentives for positive reviews, as we believe in the integrity and honesty of our customer feedback.

Additionally, we could not find your information in our customer database. We encourage you to try a JALIZA wig, backed by our 30-day return policy. If you have any further concerns, please contact us directly at support@jaliza.com. We are committed to transparency and customer satisfaction.

Thank you for allowing us to clarify these points.

Best regards,

The JALIZA Team

Valorada con 5 estrellas sobre 5

Great hair

Great hair! Overall natural look and super easy to install. Amazing quality hair as well, would definitely recommend!

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I absolutely love their tangleless boho…

I absolutely love their tangleless boho braided week. I wore it on vacation and it was perfect. It fits my head better than any wig has ever . The fact they use human hair was even better because the wig didn’t tangle at all. I love the length it gave me that salon look that I wanted for vacation. It’s super easy to maintain this wig .

25 de marzo de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más