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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Leider habe ich mit diesem Thermo Lack, mein Projekt "Gasgrill" begonnen. Da eine Dose nicht ausreichend war, orderte ich bei Amazon, eine weitere. Diese war nicht zu gebrauchen, da außer Aeroso... Ver más

Valorada con 4 estrellas sobre 5

Exterior paint so far so good. Reasonable price, delivery took 2 days from order. Paint applied to (exterior) wood that had been primed with Rustins spirit-based 'aluminium' wood primer. The prime... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Very thick liquid, didn't spray from applicator. Came out like cream. Applied directly to rust, and unlike other products I've used, this just sat there with no reaction Considering this is qui... Ver más

Valorada con 5 estrellas sobre 5

I have used Jenolite for over 40 years. It has been consistent in quality and performance.Historically presented in plastic bottles, the introduction of aluminium is a great improvement for storage an... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de hágalo usted mismo
  2. Mayorista de equipamiento de reparación de vehículos
  3. Fabricante de pinturas

Escrito por la empresa

Established in 1939, Jenolite is Europe’s oldest and most reputable rust treatment brand. Trusted by customers such as Boeing, Airbus and the MOD, Jenolite prides itself on its quality products and excellent customer service. Over the years Jenolite has continued to innovate and has developed a range of premium products to meet the needs of both industry and home DIY enthusiasts. From rust converters and rust removers to primers, paints, lacquers and sealers, Jenolite has a product that you can trust to get the job done.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

391 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Unbrauchbare Ware

Leider habe ich mit diesem Thermo Lack, mein Projekt "Gasgrill" begonnen.
Da eine Dose nicht ausreichend war, orderte ich bei Amazon, eine weitere. Diese war nicht zu gebrauchen, da außer Aerosol, nichts aus der Dose kam. Eine Mischkugel im Inneren der Dose war scheinbar nicht vorhanden. Dieser Vorgang, sollte sich insgesamt über 2 Wochen hinziehen. Wieder neu bestellt, unbrauchbar wieder zurück usw. usw.
Liebe Nutzer :Wenn ihr auch gerne nichts anderes zu tun habt, außer 5x unbrauchbare Ware, bei den Benzinpreisen, zurück zu DHL zu fahren und sich in die Schlange zu stellen, dann kauft Jenolite.
Wollt ihr Zeit und Geld sparen, dann fahrt in den nächsten Baumarkt und kauft euch da euren Thermolack.
Auf meine persönliche Anfrage beim Hersteller selbst, wurde erwartungsgemäß, natürlich, nicht geantwortet.
Hätte mich auch sehr gewundert!!!

4 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

They sent me a tin of their expensive…

They sent me a tin of their expensive paint,when it arrived it was badly damaged.Not dented but now more square than round! When I contacted Amazon to return it I was shock to find that Jenolite do not except returns! Their Website is no help,they want me to pay for returning it .The money I have spent with them over the years.
Well that's last time they will see any of my money!!
I should have gone with Hammerite and save half the price!!

27 de febrero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Rust converter

Very thick liquid, didn't spray from applicator. Came out like cream. Applied directly to rust, and unlike other products I've used, this just sat there with no reaction
Considering this is quite expensive, I'd have expected better.
Spray applicator didn't work
Reaction was minimal, if at all

Time will tell if it's done anything.
Right now, I think I would have been as well spraying anchor cream on the rust.

27 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Epoxy Putty Repair Stick Copper

The instruction for use can only be scanned in with a QR code on the product - no good if you dont have a smart phone.
The putty will NOT stick to a wet service - so it is no use for a leaking pipe!

24 de junio de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Products are not good

Products are not good. I tried silver bbq spray paint. After "drying" the paint is coming off like dust. Yes, shaken for a lot of minutes, aplied in a normal environment, shade, warm, no wind. Everything is full of silver dust, my hands are silver, the bbq glove is silver, everything is silver. I tried washing it, of course the whole paint comes off, and I see the metal again. 18 eur thrown, few hours wasted and a lot of frustration because now I don't know how to fix it.

15 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome Customer Service - Highly Recommended

Recently purchased paint for wrought iron fencing but colour once applied didn’t match expected colour on the tin/online description. However the customer service provided once my concern raised with them was tremendous and very refreshing. Definitely will use this company again and highly recommend to all.

16 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Enamel spray paint didn't work

I bought some of Jenolite's enamel bath spray paint and carefully prepped the surface of the bath before applying the paint (equally carefully) but within a week it had started to peel off in patches. Soon almost all of it had peeled off.

20 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Items arrived without packaging and 2…

Items arrived without packaging and 2 cans were activated. I sent a less than complimentary response that was answered very politely the next working day and 2 new cans sent out.

Easy to get 5 stars when all goes right but really appreciate a company that puts right a problem so quickly and professionally.

12 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Item didn't arrive and terrible customer service.

I ordered one litre of rust converter from Jenolite's own shop on eBay with a delivery time of 2-3 days. There was no communication whatsoever from Jenolite and the item failed to arrive. Having sent two messages to Jenolite they failed to respond. Ebay issued an immediate refund. If you read the Ebay feedback for this firm you will see the pattern emerging, mine is not an isolated incident. I have good experience of other Jenolite products which have been bought from third party sellers. Buying direct is not recommended.

6 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful service

Awful service. Every time I buy from a company directly rather than buying via Amazon it is a disaster. Won’t be doing it again.

10 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cancels orders with no explanation

Placed an order for rust remover and primer via eBay official store - cancelled with no explanation.

Placed an order for rust remover and primer via jenolite.com - cancelled with no explanation.

Seems like their customer support process is a little rusty, which is ironic to say the least.

2 de agosto de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor customer service

Bought 3 cans of rust converter and 3 cans of primer for doing underneath vehicle. Products seen to go the job but only time will tell. Unfortunately one of the aerosols simply didn't work from new. Got a bit at the start for a few seconds and that was it. Tried to contact support but they haven't got back to me to try.

17 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order never came and had to dispute via credit card

Ordered on the 5th, the marked as dispatch within the day and I checked with the courier and they hadn't received the parcel for a whole week. Clearly they mark parcels as dispatched when they're not but don't realise their own courier choice updates the customer saying we still have not received the parcel. I sent them 3 emails chasing and then eventually they send an automated email cancelling and refunding the order. I send another email as surprise surprise the refund never came through chasing what is happening as I never requested an refund. They reply bluntly without even using fullstops saying the item is discontinued. What a waste of 2 weeks without a product I have prepped outdoor surfaces for. Do not shop here. If you don't chase daily they will just hold your money and mark as dispatch when they don't even have the product in stock or even worse sell it online but know it's discontinued. They may look like a genuine company but it 100% felt like a scam experience. Luckily I stop with a credit card and put in a dispute to get my refund back.

17 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered 3 tins of paint from them

I ordered 3 tins of paint from them. They sent the wrong paint. They then sent the correct paint but two of the tins arrived burst open. So, I requested two replacements. I have sent them 5 emails and left a voicemail. They have not answered any or sent the replacement paint. Be WARNED do not buy anything from this company.

10 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam alert !

Ordered on May 14th, 3 weeks later no progress on order, no reply to reminder emails. Definitely a scam. Avoid!

14 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Paid over 100 euro for some cans of…

Paid over 100 euro for some cans of this paint.
Rust converter, and anti rust primer.

After sanding a preparation I used the rust converter then 2 days later I used the anti rust primer, after 2 coats I left it for a week and guess what!? The rust is back.
I may as well have just used my child's watercolours instead of getting ripped off by this company who falsely advertise their normal spray paint as a rust inhibitor.

Do not get this if you have rust, get something else!!

10 de abril de 2024
Opinión espontánea

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