Two months down the line 30emails later. A dress they sent that was faulty with a broken zip. I requested a refund £40. The company ignored this request even though I sent photos & sent me replacement... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Do not buy from this company. I ordered a dress which took 6 weeks to arrive, from China of course, even though the company appears to be London based. The quality was absolutely dreadful so it coul... Ver más
La empresa ha respondido
Proports to be a UK company, but warehouse & goods come from China. This leads to lengthy arrival timing, vastly different sizing & an appalling customer service for returns. Do not use.
La empresa ha respondido
Shocking company an item purchased has still not arrived 3 weeks later tried cancelling the order as the event has now passed but keep sending emails saying it’s on its way. They said I can get a refu... Ver más
La empresa ha respondido
1,2
Muy malo
688 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Do not buy from this company
Do not buy from this company. I ordered a dress which took 6 weeks to arrive, from China of course, even though the company appears to be London based. The quality was absolutely dreadful so it couldn't be worn. To return it would mean sending it back to China at my own expense, so the best they could offer is a 15% refund. Very disappointing and unsatisfactory
13 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery delay, the quality of the dress received, and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the item received, and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Scammed
I ordered the product on the 19th May for an event on June 1st. The suit did not arrive until the 8th of June despite the 4-8 day delivery stated on the website, so I had to go and buy one elsewhere prior to the event. When I finally received the item, the quality is extremely poor and looks nothing like the suit advertised. As I no longer needed and was not happy with the product, I looked at how I can return the items. Returning the items required me to pay for it to be returned to Asia and pay all customs duties, taxes and handling fees along with a 15% restocking fee. At this point I have basically been scammed out of my money. I have messaged the company and heard nothing. Very poor experience.
19 de mayo de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay, the quality of the suit received, and the inconvenience caused by the item arriving after your event.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return conditions, associated costs, and the lack of response to your recent messages.
We take concerns like this seriously and would like the opportunity to review your order, the delivery timeline, and all previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Cheap plastic at leather prices
I paid £48.95 for a pair of sandals. When they arrived, they were made of cheap plastic. I could have bought a similar, much cheaper pair in Primark. The company won’t give full refund and expect me to pay expensive postage back to China. They offer a small refund, minus restocking fee. It’s a rip off.
12 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the material and quality of the sandals received compared to your expectations.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the refund amount, return shipping costs, and associated fees, and we appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the item received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
DON'T USE THIS COMPANY
Two months down the line 30emails later. A dress they sent that was faulty with a broken zip. I requested a refund £40. The company ignored this request even though I sent photos & sent me replacement that I said I didn't want. Now that has arrived. They want me to pay to return both dresses offered me £4 refund which they will then take a 15% restocking charge out of that. I'm sure I'm speaking to a computer or AI ABSOLUTELY DISCUSTING !!! PLEASE DON'T EVER USE THIS COMPANY.
5 de mayo de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must have been, particularly regarding the faulty item received, the ongoing communication issues, and the handling of your refund request.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the replacement item being sent after you had clearly requested a refund, as well as your concerns about the return arrangements and associated costs.
We take concerns like this seriously and would like the opportunity to review your order, the photographs provided, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
As with all others complete rubbish
As with all others. Very poor quality item. The skirt was £150 and complete rubbish. Return is in china and to an address that cannot be delivered to. Having had to pay my own return costs of £40 the item is now lost and I used DPD service who said address doesn’t exist and cannot take deliveries. I should have googled first for these reviews.
3 de abril de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality of the skirt received and the difficulties you encountered with the return shipment.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return address and the additional costs you incurred attempting to return the item.
We take concerns like this seriously and would like the opportunity to review your order, the return tracking details, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, proof of postage, tracking information, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Proports to be a UK company
Proports to be a UK company, but warehouse & goods come from China. This leads to lengthy arrival timing, vastly different sizing & an appalling customer service for returns. Do not use.
12 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, sizing concerns, and your experience with customer service and returns.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also appreciate you taking the time to share your feedback regarding your overall experience.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I ordered what was described as leather…
I ordered what was described as leather sandals and in the photo they looked classy. The shoes arrived today and look nothing like the Jesse London photo and they are plastic, not leather.
Not only that, they took weeks to arrive and to send them back is such a convoluted experience, I am not going to bother. I feel like I could return them and not get my money back.
I only wish I had seen the reviews before I bought the shoes.in other words, do not touch with a barge pole!
There is now a reply on Trustpilot from Jesse London that you can see on here however I got a reply from them yesterday and this is verbatim what was said.
‘ After reviewing the details, we can confirm that the item you received matches the product you ordered. We are sorry to hear that it does not meet your expectations in terms of material and finish’.
Really!! I ordered leather sandals (for £35 ) and got plastic ones that bear little resemblance to the photo on the website.
12 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the appearance, material, and quality of the sandals received compared to the product images and description shown on the website.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the delivery time and the returns process, and we appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the item received, and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Been waiting for shoes for nearly…
Been waiting for shoes for nearly 3weeks messaged company to see where they are......no response I now want to cancel my order ....no responce does anyone have any advice for me please in order to get my money back
11 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
You should contact your bank or card provider as soon as possible and explain that the goods have not arrived within the advertised timeframe and that the company is not responding to your cancellation requests.
Keep copies of your order confirmation, screenshots of the advertised delivery times, all emails or messages you have sent, and any tracking information you have received.
If you paid by credit card, debit card, or PayPal, you may be able to raise a chargeback or buyer protection claim. A lot of customers seem to have had better luck recovering money that way rather than dealing directly with the company.
Hopefully you get it sorted soon.
Kind regards,
The Jesse London Team
Absolutely terrible company and…
Absolutely terrible company and shouldn’t be allowed to use the London label by giving false sense of location in fact you can only return to Asia. I waited weeks for item and had to buy another item for holiday as it didn’t arrive until I arrived home.. now I have to send back to Asia.. it’s a con
28 de mayo de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay and the inconvenience caused by the item arriving after your holiday.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the returns process and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
The order took days to come then size…
The order took days to come then size was so wrong xxl suit looked like a baby's suit . Very negative
10 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery time and the sizing of the suit received.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you taking the time to share your feedback regarding the sizing issue and your overall experience.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
JL517688
Order Number: #JL517688
I had never bought anything from Jesse London before. I had been looking for white or ecru or cream wide leg trousers. I had trawled the internet and came across your company on Pinterest. I read all the details about these trousers and decided they were what I had been looking for. When they eventually arrived and tried them on I was so disappointed. The material was so inferior that the two false pockets on the back of the trousers showed right through the material. I had read all your small print on returns and noted that the buyer was responsible to return the goods to CHINA. Obviously I wasn't going to spend another £20 + on something that had already cost £34.95. I'm afraid I will not be purchasing anything else from you now or in the future.
13 de mayo de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, particularly after taking the time to carefully review the product details before placing your order.
Please accept our sincere apologies for the inconvenience caused and for the trousers not meeting your expectations in terms of material quality and overall finish. We also understand your concerns regarding the return shipping arrangements and appreciate you taking the time to provide detailed feedback about your experience.
We take concerns like this seriously and would like the opportunity to review Order #JL517688 and your feedback in full. Please email us at info@jesse-london.com with any additional details or photographs of the item received, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Trading Standards need more power
Items delivered are nothing like the online images. They are China based not in London. An online retail scam. They advertise PayPal merchant but block it. The clothes are most likely highly flammable. BEWARE
3 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the differences between the items received and the images shown online, as well as your concerns about the ordering experience.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also appreciate you taking the time to share your feedback regarding the product quality and payment concerns.
We take concerns like this seriously and would like the opportunity to review your order and any related correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Shocking company an item purchased has…
Shocking company an item purchased has still not arrived 3 weeks later tried cancelling the order as the event has now passed but keep sending emails saying it’s on its way. They said I can get a refund if I send it back to China at my expense even though the item still hasn’t arrived , they know that I will not send it back so will lose the total cost.
14 de mayo de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay and the difficulties you encountered when attempting to cancel your order.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return arrangements and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order status and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
They are based in CHINA
They are based in CHINA, not London UK as the name suggests. Long shipping times and crap returns process where they just mess you around. Quality is about what you'd expect from TEMU etc so this is just overpriced and not honest in their location.
AS TO THE REPLY.
Note nothing mentioned about where they are based, nor the rubbish returns (or lack of) process everyone below also talks about, they also do not respond in a timely manner. Reported as card dispute and reported to Trading Standards.
1 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the shipping time, product quality, and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also appreciate you taking the time to share your feedback regarding your expectations and overall experience.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Not as advertised instead cheap…
Not as advertised instead cheap imported rubbish from China
25 de mayo de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, particularly regarding the product received not matching your expectations based on the advertised images and descriptions.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and any related concerns in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Lovely Dress, Slow Arrival
The dress was lovely and flattering, though delivery was slower than expected. Good communication throughout, so I felt reassured.
8 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you found the dress lovely and flattering.
We also appreciate your patience regarding the delivery time and are pleased that our communication helped keep you reassured throughout the process. Your feedback is incredibly valuable to us as we continue working to improve both our delivery experience and customer service.
Thank you again for your support, and we hope to welcome you back in the future.
Kind regards,
The Jesse London Team
Rip off company
Terrible, ordered a jumpsuit for my hen do, it took 2 weeks to come and when it did arrive it was the worst quality and nothing like the photos. I asked to return it and they offered me a 10% refund (£3.99) when the jumpsuit cost £39.99. How is this acceptable? This company should not be allowed to operate, it's daylight robbery!!
31 de mayo de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery delay, the quality of the jumpsuit received, and the difference between the item and the images shown on the website.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the product received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Boots boots for £57.50 from company…
Bought boots for £57.50 from company based in London,boots arrived they smelled bad and were too small all over,the y were supposed to be leather but don't look or smell like it.I tried to return but was told it would be £27.50 and they'd likely be classed as worn by China and refused entry.I asked for some mony back and they would only give £9.50! I doubt i can resell for more than a tenner! Bweare absolute scammers!!!!
10 de abril de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the sizing, material, and condition of the boots received, as well as your concerns about the return process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the product concerns raised, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
THIS IN NOT A UK SITE
THIS IN NOT A UK SITE. TERRIBLE MATERIAL TERRIBLE SERVICE. OFFERED VERY LITTLE REFUND 5% WANT YOU TO RETUEN TO ASIA WITH NO TRACKING DETAILS FOR FULL REFUND.
ITEM WAS VERY SMAL AND VERY SHINY NOTHING LIKE THE PICTURES.
AVOID
AVOID AVOID AVOID AVOID. ITS CRAP
5 de junio de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality, sizing, and appearance of the item received, as well as your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the product received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Wouldn’t even give 1 star
Wouldn’t even give 1 star, absolutely shocking company and a wonder how they’ve not been shut down. Ordered a suit jacket and it was nowhere near what was advertised. Material was shocking, stitching didn’t line up, 2 sizes too small and not the right colour. I requested a return and refund and instead they sent another jacket without even checking with me. That one arrived after the wedding I bought it for and was exactly the same as the first jacket. I requested to return both items multiple times to which they offered 10% refund, then 15% then 20%. Eventually they provided a return address, a Chinese warehouse, that would cost just as much as the jackets (one I didn’t ask for) to return. They think their company policy, that the customer should cover return costs takes priority over consumer rights law. They should cover the return cost when an item is falsely advertised. It’s clear I’m not the only one from these reviews although apparently according to their website they have 4.7 out of 5 for reviews, another bit of false advertising. Reported to trading standards and hopefully they investigate this scamming company.
15 de mayo de 2026
Opinión espontánea
Respuesta de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality, sizing, and appearance of the jackets received, as well as the difficulties you encountered with the return and refund process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the replacement item being sent and the concerns you have raised about return shipping arrangements and communication.
We take concerns like this seriously and would like the opportunity to review your order, the items received, and all previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
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