Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Purchased the SIM before our trip last year as we are long-time Abroad fans, so figured it was probably not junk. We travelled around Japan for 3 weeks - Osaka, Tokyo, Fukuoka, Kanazawa - and after tu... Ver más

Valorada con 5 estrellas sobre 5

Big fan of Chris and wanted to support him - the esim did not let me down. Between Tokyo, Osaka, Nara, and Kyoto, the connection performed admirably. I bought the unlimited 15-day and never experience... Ver más

Valorada con 5 estrellas sobre 5

Got the new expensive 5G ublimited subscription, and I was inpressed, not only did I had great speeds, kften surpassing local wifi in a hotel, but the signal was stable even in random mointan vilag... Ver más

Valorada con 5 estrellas sobre 5

Recently used it on my 3 week long trip to Japan and it was stellar! The setup was easy peasy. Connection was sublimely steady throughout the whole trip. Only spotty in typical areas like an elevator... Ver más

Información sobre la empresa

  1. Proveedor de servicios de Internet

Escrito por la empresa

Journey Japan eSIM is a Japan-focused digital SIM service made in collaboration with Chris Broad, one of Japan’s most respected and trusted travel creators. Using Japan’s top-tier local network, Journey Japan eSIM help travelers explore Japan with ease by providing fast data, simple setup, and strong nationwide coverage.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

261 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 75% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent Service

While setup was a little difficult it didn’t take more than around 10 minutes to get hooked up. My wife and I went back and forth through Kyushu and had excellent service the entire time. Couldn’t recommend enough👍

27 de agosto de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Glad to hear everything worked out and that you had excellent service throughout Kyushu. Thanks for recommending us and for sharing your experience!
If you ever run into any snags in the future, our support team (support@jjesim.com) is always available to assist.

Valorada con 5 estrellas sobre 5

Japan Holiday 18 Nights from Dec 27

We went to Japan from December 27th 2025 to January 14th 2026, we follow Chris Btoaf who’s YouTube channel helped us work out all aspects of our trip. He recommended the eSIM and it was absolutely superb, I paid for the unlimited data as I was uploading photos and videos to various chat groups back in New Zealand and my wife paid for 30 GB as she was using less data than me. Everything worked supremely smoothly and I have already recommended the eSIM to work colleagues. My experience was first class and I took 1000s of photos and videos on my phone and used the Googlemaps to navigate each day. Our experience was world class

27 de diciembre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

We’re really glad to hear the eSIM performed smoothly throughout your trip and supported everything from navigation to photo and video uploads!
It’s also great to know the different data plans worked well for both you and your wife.
Thanks for recommending us to your colleagues and for sharing your experience!

Valorada con 5 estrellas sobre 5

Excellent service, 10/10

Very easy to use, straightforward instructions, and excellent service through the duration of our trip. My husband and I each used Journey Japan eSIMs and visited Tokyo, Takayama, and Nagoya, and never once had trouble with reception. We will definitely be using Journey Japan on our next trip!

3 de octubre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Great to hear everything worked smoothly for both of you throughout Japan adventure! Thanks for sharing your experience, we'll be ready to keep you connected on your next trip!

Valorada con 4 estrellas sobre 5

The eSIM worked well

My husband and I purchased the unlimited data plan for our three week holiday in Tokyo. Our experiences with the esim was the same. Set up was easy and connection was fast upon our arrival in Haneda Airport. We used it mainly for Google and Apple maps, watching videos and social media. The coverage was solid although at times it slowed down but never enough to cause major issues.

22 de diciembre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

We’re thrilled to hear the setup was seamless, your connection was strong from the moment you arrived at Haneda, and coverage stayed solid throughout your trip! We're always striving to enhance our service and appreciate your feedback, which helps us keep improving.

Valorada con 1 estrellas sobre 5

No 5G and 0.16Mbit/s with „Ultimate Plan“

I got their so called „ultimate“ plan.

For weeks, being in Chiba and Tokyo, there was at no point a 5G connection.

The mist is LTE, and my current connection speed it laughable.

Download: 0.16 Mbit/s
Upload: 0.21 Mbit/s

Overall, the eSim has always underperformed, the price is way too high for what it delivers.

I have an iPhone 16Pro, setup is correct according to them. The Phone is not the problem.

I have tried many eSims in Japan so far, all of then have bad sides, but this is the first that was basically useless, extremely slow and never, at no point, had a 5G connection.

It seems that their only selling point is an Influencer.

The reason i have it a try is an unlimited hotspot, but thats useless if the internet is too slow to even use your phone.

Purchased 26th of December 2025, currently 13th of January 2026.

13 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

3 weeks with JJESIM

Both me and my gf bought 10-10GB for our japan travel (3 weeks). We haven't encountered any issue with the service, and we went through cities like: Tokyo, Kyoto,Osaka and Kinosakionsen (which is a little bit of a distance from the big cities). The sims were working perfectly!

29 de octubre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Glad to hear the eSIMs worked perfectly for both of you throughout your Japan trip. Thanks for sharing your experience!

Valorada con 5 estrellas sobre 5

Fast and reliable, definitely recommend

Fast and reliable! Different to the experience the first time we came to Japan when it took ages to connect and most time didn't work which resulted us having to switch provider mid way (and still didn't work well)

Chris has built a great business and I hope to use jjesim again when I return!

4 de enero de 2026
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Thanks for sharing your experience, we're very happy that your JJ-eSIM kept you smoothly connected on your latest trip! We look forward to keeping you connected on your next visit to Japan.

Valorada con 5 estrellas sobre 5

Unlimited Data Plan

I purchased the unlimited data plan and made sure to install the esim a few days before I left the United States. On day 1 as soon as I touched down the connection was amazing and never dropped even in the subways underground! I will definitely be using this srrvice again next time I return to Japan.

6 de diciembre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Fantastic to hear the Unlimited Plan worked flawlessly from the moment you landed, even in the subways! We're looking forward to keeping you connected on your next trip.

Valorada con 5 estrellas sobre 5

Great service

I maintained service literally day 1, right when I landed boom service with this e-sim which in a foreign country where I dont speak or read the language was a huge boon thanks abroad in japan

14 de octubre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Glad to hear your JJ-eSIM got you connected instantly and helped you navigate Japan during your trip. Thanks for sharing your experience!

Valorada con 5 estrellas sobre 5

Perfect in every way.

Very easy to setup, worked flawlessly in Tokyo, Sapporo, Okinawa and Osaka, would absolutely use again and wholeheartedly recommend.

5 de mayo de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Appreciate your recommendation! We’re thrilled to hear your JJ-eSIM worked flawlessly and are looking forward to keeping you connected on your next Japan trip.

Valorada con 5 estrellas sobre 5

Easy installation and great coverage!

Easy to follow instructions to get it to work.
Coverage is amazing, and more importantly decent in subway/train tunnels. I used to use global roaming in shinjuku station and it was trash. This eSIM was heaps better!

9 de diciembre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Glad to hear the setup was easy and that coverage stayed strong, even underground. Thanks for sharing your experience!

Valorada con 3 estrellas sobre 5

Okay service, likely won't use again

This is my 4th long term trip to Japan (30+ days) so I have tried a lot travel of service options. Maybe I didn't understand how an eSIM works, but I found this service a little lacking. Frankly my largest struggle was not being able to make phone calls. I thought I left something at a hotel and needed to call the hotel to confirm but was unable too. I had to trek across the city to discover if it was left behind. My bank account was flagged for fraud, and I couldn't call the bank to confirm the purchase and consequently couldn't access the funds until returning home. Text to verify identity? Cannot not come through on a data only plan. Once again limiting our access to our banks and other accounts. Being able to text/call the other people traveling with the same eSIM plan is a chore as well. Data calls were lacking, often unable to connect or had poor connections no matter what app was used (messenger, whatsapp, line, facetime, tried them all). Additionally, service struggled in a few places on our itinerary, such as Okinawa which lead to frustration with missing transportation which is already limited there.

However, I would by lying if I said my data wasn't significantly faster and more reliable for things like google maps and other navigational tools. We traveled far and wide and 90% of the time we had the fastest service I have ever experienced. But when there were connectivity issues they were difficult to resolve or time consuming.

Personally, I will only use this service again by having one line with an eSIM and one line with our phone servicer for international coverage. Frankly, it is incredibly similar in price with the ability to make phone calls and receive texts if needed while having similar speeds and connectivity. Having one line dedicated to the eSIM for slightly more reliable navigation could be helpful. Or maybe if you are traveling with a teen or children who you want to have some data. But will I use it for all of the lines of the people traveling again? No.

27 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The JJ eSim worked exactly as advertised.

The JJ eSim worked exactly as it said on the tin. I followed the directions and set up my phone, but waited to activate it until landing in Tokyo. Somewhere between the gate and Customs screening, I switched over to the eSim, and BOOM! Instant gratification. It took me longer to find the right train platform. Thanks, JJ Team!

7 de abril de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Thanks for sharing your experience. We’re happy to hear setup was smooth and that the eSIM worked instantly once you landed. Cheers!

Valorada con 5 estrellas sobre 5

Great Experience - No issues at all

My wife and I both got the Journey Japan Esim for our recent 3 week trip to Japan. The speed and reliability of the network as great. We never had issues with connections even in very congested tourist heavy areas. Will certainly be purchasing again for our next trip to Japan.

30 de octubre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Thanks for sharing your experience! We’re thrilled to hear your JJ-eSIM kept you connected reliably throughout your trip, even in busy tourist areas. We look forward to keeping you connected on your next Japan adventure!

Valorada con 5 estrellas sobre 5

Great product

Coverage was great and I had no issues while using the Esim. I found there was some conflicting information in the set-up instructions vs the FAQs and it wasn't possible to set up fully before arriving in Japan, but thankfully once I arrived everything worked as planned.

11 de diciembre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

We’re glad to hear coverage was great and everything worked smoothly once you arrived in Japan. Appreciate the note on the setup instructions too, we’re always working to make things clearer.

Valorada con 5 estrellas sobre 5

Simple but effective

Simple setup guide freely given and you are able to setup before you leave your country so your phone can easily switch to the eSIM on landing in Japan and it just works flawlessly, I kept to within Tokyo for my trip but I never lost signal anywhere in the city

8 de octubre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Thank you for sharing! We’re glad to hear the setup was easy and that everything worked flawlessly as soon as you landed.

Valorada con 5 estrellas sobre 5

Worked great & would use again

We set up our JJeSIM on our phones at home as suggested and activated them when we landed at the airport. The eSIM worked wherever we went in Japan, including on our hike of the Nakasendo trail from Magome to Tsumago.

The only thing we couldn’t get to work was texting, but that might have been user error.

Anyhow it worked as was promised and we were grateful for it. If we return to Japan we’ll use this eSIM again.

24 de junio de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

Thanks for sharing your experience. We’re glad to hear the eSIM worked reliably everywhere you traveled in Japan! If you ever run into any issues, you can always feel free to reach out to our support team at support@jjesim.com, they're always available to assist.

Valorada con 5 estrellas sobre 5

Easy and problem free

I'm a pretty anxious person, so my first time in Japan was planned out perfectly. From watching his videos, I know I'd be using jjesim, but I was terrified of it not working. But I followed the simple instructions and not only was it ready to go when I landed, I never once had a problem with it. I rely pretty heavily on my phone, so this was a huge relief and made my travel experience infinitely more relaxing and fun. Can't thank you enough Mr. Broad, for having a hand in helping make my Japan trip unforgettable!

7 de julio de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

We're so happy JJ-eSIM gave you peace of mind on your first trip to Japan and made everything more relaxing and fun! Thank you for sharing your experience.

Valorada con 5 estrellas sobre 5

Super Simple, Super Reliable

It’s was so much easier than I thought. I was worried it wouldn’t work (I have a 2020 iPhone SE) but the set up was such a simple task.
When I landed, my phone switched automatically and it was smooth sailing for the whole trip. Super simple, super reliable and super fast.
I highly recommend from deep within my soul.

19 de noviembre de 2025
Opinión espontánea
Logotipo de Journey Japan eSIM

Respuesta de Journey Japan eSIM

We’re glad to hear setup was stress-free and that everything worked perfectly from the moment you landed. Thanks for the recommendation!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más