Ordered from John Henric on the 9th Feb and the overall purchasing process was great, having received them by the 13th Feb. HOWEVER, I am very very disappointed with their returns process. I returned... Ver más
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Consulta las opiniones de los clientes
Jättekonstig kundupplevelse Köper en tröja på e handeln. Skall lämna tillbaka i butik. Kassörskan förklarar fort och ursäktande att det går ju inte för de har olika system mellan kanalerna (what... Ver más
La empresa ha respondido
Har handlet litt fra John Henric over tid, men nå har jeg sakte med sikkert begynt å oppgradere hele garderoben med JH. Kvaliteten på produktene er veldig gode til prisen sammenlignet med andr... Ver más
La empresa ha respondido
Inget företag jag rekommenderar! Det tar jättelång tid innan de bekräftar returen och att återbetalningen kan ske. Klarna har kontaktat mig ang returen och varför inga pengar kan återbetalas. Returner... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
John Henric - Välkommen till vår värld av accessoarer och kläder för män.
Información de contacto
Hyllie Boulevard 40, 215 35, Malmö, Suecia
- customercare@johnhenric.com
- johnhenric.com
2,2
Malo
1 mil opiniones
Ha contestado el 86% de las opiniones negativas
Suele responder en menos de 1 mes
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Buyers Beware!
Ordered from John Henric on the 9th Feb and the overall purchasing process was great, having received them by the 13th Feb. HOWEVER, I am very very disappointed with their returns process. I returned my items on the 16th Feb, and tracking shows that it was delivered on the 22nd Feb. Since then, I have received no communication from John Henric, nor have I received my refund. They have no contact number as far as I am aware and I have not received any response after using the contact page on their site. Hoping that by posting this review it might get them to actually process my refund… last review I made got deleted so I’m now having to upload one again.
9 de febrero de 2026
Opinión espontánea
Respuesta de John Henric
Dear Ben,
Thank you for your review, and we sincerely apologize for the inconvenience and frustration you’ve experienced regarding your return and refund.
We can confirm that your refund was processed on February 23rd and has been issued back to the original payment method used for your order. Please note that, depending on your bank, the refund may appear under the same date as when the original order was placed.
We kindly ask you to double-check this with your bank. If you are still unable to locate the refund, please don’t hesitate to contact our customer service team at customercare@johnhenric.com, and we will be happy to assist you further.
Once again, we truly apologize for your experience and appreciate your patience.
Wish you a nice day!
Forkert vare leveret
Forkert vare leveret
Jeg bestilte et par beige bukser fra dem og fik et par andre beige bukser. Det synes jeg er en kritisk fejl. Havde længe overvejet om jeg skulle prøve at bestille herfra, men tror jeg holder mig væk fremadrettet.
26 de marzo de 2026
Opinión espontánea
Respuesta de John Henric
Dear Christian,
Thank you for your review. We sincerely apologize for the mistake with your order and understand your frustration.
We truly appreciate you bringing this to our attention, as it helps us improve our processes and avoid similar issues in the future.
Please feel free to contact our customer service team for further assistance so we can help resolve this for you as quickly as possible.
Wish you a nice day!
Where is my order?
Placed my order last Monday, received the order confirmation email as expected, however it’s been a week and not received any communication since or given any sort of update, even after emailing them too.
23 de marzo de 2026
Opinión espontánea
Respuesta de John Henric
Dear Annand,
Thank you for your review, and we sincerely apologize for the delay with your order and the lack of communication.
We completely understand how frustrating it must be not to receive any updates, especially after reaching out to us. This is not the level of service we strive to provide, and we’re truly sorry for the inconvenience caused.
Our customer service team has now responded to you, and we hope this has provided you with more information regarding your order. Please don’t hesitate to reach out again if you have any further questions or need additional assistance.
Thank you for your patience and understanding.
Wish you a nice day!
BE ADVISED BEFORE YOU BUY FROM JOHN…
BE ADVISED BEFORE YOU BUY FROM JOHN HENRIC. If you buy an item and it is not suitable you will not be able to return it easily. I couldn't use their portal as i didn't have the tracking and order number to return the item. I emailed them 3 times for more help and information in order to make a return but they have ignored my requests. They use a technique of not allowing you to set up an account on their site so you cannot track orders. When they send the parcel it does not include a invoice or a returns label. This is a deliberate way to prevent returns. Now you have been warned so that if you buy understand you are virtually stuck with the unwanted or unsuitable item/s and they get to keep your money. Not a very nice or honest way to do business. Fortunately there are many other good online retailers who provide an excellent returns service, sadly [John Henric] isn't one them. Needless to say i will never shop here again, but remember reputations have a way of catching up and ultimately will damage the business!
27 de marzo de 2026
Opinión espontánea
Respuesta de John Henric
Dear John,
Thank you for your feedback.
We’re really sorry to hear about your experience. This is absolutely not the impression we want to give!
We understand how frustrating it must have been not having the information needed to make a return and not receiving timely support from us. That’s something we take seriously and will review internally.
Please reach out to us again at our customer support with your details, and we’ll make sure to assist you with your return as quickly as possible.
Wish you a nice day!
Dålig kvalitet och oseriös hantering av reklamation.
Dålig kvalitet och oseriös hantering av reklamation
Jag har köpt två flätade bälten från John Henric. På båda bältena har öglorna töjts ut så mycket att de inte längre går att använda. Detta efter normal användning.
Det rör sig alltså om samma fel på två separata produkter, vilket enligt min mening tydligt pekar på bristande kvalitet. Jag äger dessutom ett flätat bälte från ett annat varumärke som är betydligt äldre och har använts avsevärt mer – utan några som helst problem.
Prissättningen är detsamma som det andra varumärket och man borde förvänta sig samma kvalitet.
Jag har skickat bilder till kundservice där felet framgår tydligt. Trots detta hävdar John Henric att det inte rör sig om material- eller produktionsfel. Den bedömningen är svår att förstå när två produkter uppvisar exakt samma defekt.
Att både kvaliteten brister och att reklamationen avfärdas utan ansvarstagande gör att jag starkt ifrågasätter varumärkets kvalitetskontroll och kundservice.
Jag kan tyvärr inte rekommendera dessa bälten eller John Henric som företag då dom inte verkar stå för sina egna produkter och vilja göra dom bättre.
25 de febrero de 2026
Opinión espontánea
Respuesta de John Henric
Hej Martin,
Tack för din feedback.
Vi beklagar verkligen att bältena inte levt upp till dina förväntningar. Det du beskriver är inte den kvalitet vi vill leverera, och vi tar din upplevelse på stort allvar.
Vi är också ledsna att du inte är nöjd med hanteringen av din reklamation. Hör gärna av dig till oss igen om du har ytterligare frågor.
Önskar dig en fin dag!
Fungerade bra!
17 de enero de 2026
Opinión espontánea
Respuesta de John Henric
Hej Mattias,
Tack för din recension.
Vi är glada att höra att allt fungerade bra!
Önskar dig en fantastisk dag!
Alt fungerede som jeg forventede
Quick delivery, good quality, no problems
12 de febrero de 2026
Opinión espontánea
Respuesta de John Henric
Dear Peter,
Thank you for your feedback!
We are happy to hear that you are pleased with the shopping experience.
Wish you an amazing day!
Think twice before you order online
Think twice before you order online - the returns process is incredibly painful and the return posting cost comes out of your refund. Really frustrating and won’t be ordering online again
2 de febrero de 2026
Opinión espontánea
Respuesta de John Henric
Dear Chris,
Thank you for your feedback.
We’re sorry to hear that your return experience felt frustrating. We understand how important a smooth and transparent returns process is when shopping online.
We continuously review our policies and processes, and your input is valuable in helping us improve. If there’s anything we can assist you with regarding your return, please don’t hesitate to contact our customer service team.
Wish you a nice day!
Jättekonstig kundupplevelse
Jättekonstig kundupplevelse
Köper en tröja på e handeln. Skall lämna tillbaka i butik. Kassörskan förklarar fort och ursäktande att det går ju inte för de har olika system mellan kanalerna (what?) och vissa plagg finns bara på nätet etc (just denna tröja fanns på galge redan i butik men jag nämner inte ens det).
Dålig omniupplevelse 2026.
12 de febrero de 2026
Opinión espontánea
Respuesta de John Henric
Hej Michael,
Tack för din feedback. Vi beklagar verkligen att du inte kunde göra din retur i butik som du förväntade dig. Vi förstår att det skapar frustration när upplevelsen mellan online och butik inte är sömlös.
Vi arbetar för att förbättra samordningen mellan våra kanaler och tar med oss din synpunkt i det arbetet.
Önskar dig en fin dag!
High quality goods and crazy fast shipping
Ridiculously fast shipping. My order arrived via FedEx from Sweden to Texas in just 5 days. I was pleasantly surprised by the high quality of the materials and the pricing was very reasonable/affordable. I plan to order more items in the future from this seller.
23 de enero de 2026
Opinión espontánea
Respuesta de John Henric
Dear Steve,
Thank you so much for your kind review!
We’re thrilled to hear that your order arrived so quickly all the way from Sweden to Texas, and that you’re happy with the quality and pricing. We truly appreciate your feedback and are glad to have met your expectations.
We look forward to serving you again soon!
So bad
First, they canceled my order without any notification. Then they sent me a defective product. I returned it and bought a new one, but they sent me the same defective product again. Customer service is very poor and confusing—they don’t properly answer my questions, and don’t offer any helpful solutions. I will report them.
20 de enero de 2026
Opinión espontánea
Respuesta de John Henric
Dear Ralo,
Thank you for sharing your experience.
We’re truly sorry to hear about the issues you’ve encountered with both your order and our customer service. This is clearly not the experience we want our customers to have, and we understand how frustrating it must be to receive a defective item more than once.
Order cancellations and product defects are taken very seriously, and we regret that communication around your order did not meet expectations. We also apologise that our responses did not provide the clarity or solutions you were looking for.
We would very much like the opportunity to review your case in detail and ensure it is resolved properly. We kindly ask you to contact our customer support team again with your order details so we can look into this matter further and provide an appropriate solution.
Thank you for bringing this to our attention.
Wish you a nice day!
Kvalitet, service og design!
Har handlet litt fra John Henric over tid, men nå har jeg sakte med sikkert begynt å oppgradere hele garderoben med JH.
Kvaliteten på produktene er veldig gode til prisen sammenlignet med andre merkevarer. Fin passform og holdbarhet i vask.
Tilbehør som slips, belter og skinnvesker er også av veldig god kvalitet.
Aldri hatt noen utfordring med retur og service.
Min absolutte favoritt!
18 de enero de 2026
Opinión espontánea
Respuesta de John Henric
Dear Martin,
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly happy to hear that John Henric has become a key part of your wardrobe and that you appreciate the quality, fit, and design of our products. It’s especially great to know that both our garments and accessories have met your expectations, and that you’ve had smooth experiences with our service and returns.
Your feedback means a lot to our team and motivates us to keep delivering the best possible quality and experience.
Thank you for your trust and support!
Wish you a nice day!
Don't do it
Don't do it
I wish I had read all the reviews before I ordered my items. Their service is absolutely terrible and they take a long time to respond and a long time to refund a returned item - and Customer Service does not exist. The company seems very unprofessional.
I bought BF 4 blouses for my sons-in-law for about 2000 DKr.
When one blouse turned out to be too big, I sent it back.
Incidentally, this one blouse (with braids) did not live up to the photo on the website at all - and in terms of material it was nothing to write home about either.
They write that if a return label is not included with the package, you should contact Customer Support. I did - and I had some questions about the return shipment, which should be sent back via Instabox. I asked the same questions 3 times - but they were ignored and never answered.
Instead they informed me that because I only returned 1 blouse out of 4 I would have to pay a fee of 50 kr., which they would deduct from the amount of the blouse.
It annoys me that I did not return all 4 blouses.
And the refund did not arrive until 4 weeks after I had sent the item back.
Never again John Henric.
29 de noviembre de 2025
Opinión espontánea
Respuesta de John Henric
Dear Therese,
Thank you for taking the time to share your experience.
We’re truly sorry to hear about the frustration you encountered, both with the product and with our customer service. This is certainly not the level of service or professionalism we strive to provide. We understand how disappointing it is when communication feels unclear and when refunds take longer than expected.
Refunds are processed as soon as returned items are received and approved, but depending on payment providers and peak periods, delays can unfortunately occur. That said, four weeks is longer than we would want, and we understand your frustration.
We appreciate you bringing this to our attention and regret that your experience has led to such a negative impression of our brand. Your feedback has been shared internally and will be used to improve both our service and communication going forward.
Wish you an amazing day!
Købte en langærmet polo til min…
Købte en langærmet polo til min kæreste, under en måned efter var der hul i kraven, og nu er der desværre kun kommet flere..
I brander jer på bæredygtighed og god kvalitet, det er i meget langt fra at leve op til. Der er ingen refundering at hente, bare “alm slitage”.. Jeg har købt tøj i H&M og Zara der holder bedre.
Det er pinlig kvalitet og endnu mere pinlig kundeservice.
13 de enero de 2025
Opinión espontánea
Respuesta de John Henric
Dear Amalie,
Thank you for taking the time to share your experience.
We’re very sorry to hear about the issues you’ve experienced with the polo shirt, and we understand how disappointing it is when a product does not meet expectations. That is certainly not the impression we want to give.
Our garments are produced using carefully selected materials and are tested to meet our quality standards. That said, wear and tear can vary depending on use and care, but we appreciate you bringing this to our attention and we regret that the outcome of your case felt unsatisfactory.
We take both product quality and customer service very seriously, and your feedback has been shared internally as it helps us improve both our products and how we communicate with our customers. Should you wish to discuss your case further, we would welcome you to contact our customer support team again so we can review the matter once more.
Wish you a nice day!
My order was cancelled at the last…
My order was cancelled at the last minute before Christmas and I still have not recieved my refund. I was offered a discount on my next purchase which I will not be availing of , there are more reliable sites to shop on.
10 de enero de 2026
Opinión espontánea
Respuesta de John Henric
Dear Nicola,
Thank you for taking the time to share your experience.
We sincerely apologise for the inconvenience caused by the cancellation of your order, especially so close to Christmas. We completely understand how disappointing and frustrating this situation must have been. While cancellations are sometimes unavoidable due to stock or logistical issues, we know this does not lessen the impact on your plans.
Your refund has been initiated, and while we process refunds as quickly as possible, the time it takes for the amount to appear in your account can vary depending on your payment provider. That said, we absolutely want to make sure everything is handled correctly. If the refund has still not been received, we kindly ask you to contact us at customercare@johnhenric.com so we can investigate this further and resolve it promptly.
We regret that this experience has affected your confidence in us, and we appreciate your feedback as it helps us improve our service going forward.
Wish you a nice day!
Høj pris - dårlig kvalitet
Købte et par fløjspiller på nettet. Kvaliteten er tynd og prisen - selv på tilbud - er alt for høj.
Har ikke prøvet deres retur service, da det er kvaliteten af deres varer jeg anmelder. Køb hos rigtige tøjmærker i stedet.
30 de diciembre de 2025
Opinión espontánea
Respuesta de John Henric
Dear Thomas,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that the product did not meet your expectations in terms of quality and value. That’s certainly not the experience we want our customers to have.
We truly appreciate your honest opinion, as it helps us improve. If you would ever like us to look into your order or discuss your experience further, you’re very welcome to contact our customer support team customercare@johnhenric.com
Thank you again for your feedback.
Wish you a nice day!
Inget företag jag rekommenderar
Inget företag jag rekommenderar! Det tar jättelång tid innan de bekräftar returen och att återbetalningen kan ske. Klarna har kontaktat mig ang returen och varför inga pengar kan återbetalas. Returnerade 28/12 idag är det den 5/1. Kundservicen är under all kritik!! Nu är det den 9/1 och inget svar trots flera mail! Telefontiderna stämmer inte med vad det står på hemsidan.
28 de diciembre de 2025
Opinión espontánea
Respuesta de John Henric
Hej!
Vi är verkligen ledsna över det som hänt och förstår helt att detta har varit både frustrerande och stressande för dig. Det är absolut inte så vi vill att våra kunder ska uppleva vår service. Vi beklagar verkligen att hanteringen av din retur och återbetalning tagit så lång tid, och att vår kundservice inte levt upp till dina förväntningar.
Vi vill självklart hjälpa dig att lösa detta så snabbt som möjligt, så kontakta gärna vår kundservice med dina uppgifter så ser vi till att det blir rätt. Tack för att du tog dig tid att dela din upplevelse.
Önskar dig en fin dag!
Order number: 90406856
Order number: 90406856 Made my purchase on the 4th of December and still have not received my purchase or an update on it .
4 de diciembre de 2025
Opinión espontánea
Respuesta de John Henric
Dear Jackie,
Thank you for your review and for bringing this to our attention.
We’re very sorry to hear that you haven’t received your order or any updates regarding it - that’s certainly not the experience we want for our customers. We understand how frustrating this must be.
Please reach out to our customer support team (customercare@johnhenric.com) with your order number and we’ll be happy to look into this for you as soon as possible and provide an update.
Thank you for your patience, and we hope to resolve this for you quickly.
Wish you a nice day!
Late delivery and on return not even…
Would get a five if it would be easier to contact support. Once in touch they do all they can to help you.
15 de diciembre de 2025
Opinión espontánea
Respuesta de John Henric
Dear Johan,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with the delivery time and the return process.
We understand how disappointing this can be, especially when the item was returned in new and unopened condition. We would very much like to look into this case in more detail to better understand what happened and ensure that our policies have been applied correctly.
Please feel free to contact our customer service team at customercare@johnhenric.com with your order number, and we will be happy to assist you further.
Thank you for bringing this to our attention. Your feedback helps us improve our service.
Wish you a nice day!
Ich habe einen Hosenträger für 40€…
Ich habe einen Hosenträger für 40€ bestellt und ich bin sehr enttäuscht! Die Qualität ist sehr schlecht. Sehr schlechte Verarbeitung. Sogar ein paar Hosenträger von Amason für 10€ mit ink. Knöpfe ist besser als das was ich von Diesem Shop bekommen habe. Ich habe die schlechte Verarbeitung direkt fotografiert und gemeldet. 2 Tage später haben sie mir das Geld zurückbezahlt. Dafür bin ich dankbar aber trotzdem bleibe ich fern von diesem Shop
1 de diciembre de 2025
Opinión espontánea
Respuesta de John Henric
Dear Harold,
Thank you for taking the time to share your honest feedback. We are truly sorry to hear that the product did not meet your expectations and that you were disappointed with the quality.
While we regret that this experience has led you to feel this way about our shop, we appreciate that you contacted us and allowed us to review the issue. We’re glad we were able to process a refund quickly once the problem was reported.
Your feedback is very important to us and will be shared with our product and quality teams so we can continue to improve. Thank you again for bringing this to our attention.
Wish you a nice day!
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