Bought quite a lot during a recent…
Bought quite a lot during a recent visit to the main store in Denmark (Copenhagen). I wanted to buy a pair of shoes which they had on display in the store, but they did not have my size in that store. They orffered to order from anopther store showing inventory, but as I was leaving the country the next day this was not possible. I then wrote the 'customer services' asking them to either ship to me from the other store, or retrieve them from that store to a central warehouse and to ship from there. I don't think they fully understand the term 'Customer Services' as the response was a clear no, we don't do that. It might be me, but a new customer who has just spent over CHF1'000 in their store, deserves to be treated better. Clothing and shoes that I did buy are great, and worthy of 5 stars, but the crappy reaction of the CS team deserves a 1 star review - so I averaged the score at 3 stars.








