Awesome service and Genuine Products! Ordered 2 items which were processed and sent promptly via DHL Express and arrived here (AUS) within a week! Love that the items were in their full ori... Ver más
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Consulta las opiniones de los clientes
I wasn't familiar with John Julia and I was leary because the Versace card holder I purchased for Christmas was $100 less than other sellers. I purchased it and then I was nervous because my delivery... Ver más
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I was genuinely impressed with my purchase. The price was hands down the best I found across various platforms, and to top it off, I received my order within the same week! Everything was authentic an... Ver más
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JOHN JULIA delivered the best customer service I have experienced in my entire life. There was an issue with my order and they went above and beyond to remedy it. My emails were responded to immediat... Ver más
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Información sobre la empresa
Escrito por la empresa
John Julia is a US-based B-Corp marketplace dedicated to curating well-crafted designer brands at the most competitive prices.
Información de contacto
8 The Green # 16147, 19901, Dover, Estados Unidos
- hello@johnjulia.com
- johnjulia.com
4,5
Excelente
132 opiniones
No ha contestado las opiniones negativas
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Respuesta de JOHN JULIA
Thank you, Lisa! We’re delighted to hear you found our ordering process smooth and shipping timely. Your satisfaction is our priority!
– The John Julia Team
Respuesta de JOHN JULIA
Thank you for your review! We’re so glad the shirt met your expectations. We hope to serve you again soon.
– The John Julia Team
Did not see item was final sale and it…
Did not see item was final sale and it was my first time ordering. They wouldn’t put a manager in touch with me. Wouldn’t let me send item back for refund and I’m stuck with a very expensive item that doesn’t even come close to fitting. Very disappointed in their service
29 de octubre de 2024
Respuesta de JOHN JULIA
Thank you for sharing your honest feedback about your recent experience with John Julia. We sincerely apologize that your first purchase with us was so disappointing.
We completely understand your frustration and want you to know that we hear you. Our Customer Care Manager has reached out to you directly today to address your concerns, but we recognize that we fell short in meeting your expectations.
Please know that your feedback is invaluable to us as we continually work to improve our customer experience. We appreciate you taking the time to leave this candid review and want to assure you that we are listening and will use your comments to better serve you and all of our customers moving forward.
Sincerely,
The John Julia Team
I am so excited to have discovered this…
I am so excited to have discovered this site. I had been eyeing a pair of $675 Carel boots for a year and could not pull the trigger on the price. John Julia had the exact boot in my size for almost half the price. Quick international delivery and boots are perfect. So excited.
29 de octubre de 2024
Respuesta de JOHN JULIA
Thank you, Stacey! We’re thrilled you found the Carel boots you’d been eyeing, and at such an amazing price! It’s fantastic to hear they arrived quickly and were a perfect fit. Your excitement makes our day!
– The John Julia Team
Best boots!…
My boots arrived quickly and in perfect condition. Of course, the price was the absolute best!!!
22 de octubre de 2024
Respuesta de JOHN JULIA
Thank you, Aimee! We’re thrilled you love your boots and got them at a great price. Your satisfaction makes our day!
– The John Julia Team
Thank you for the fast respond and…
Thank you for the fast respond and delivery 📦
29 de octubre de 2024
Respuesta de JOHN JULIA
Thank you, Beverly! We’re so glad you appreciated our fast response and delivery. Your feedback keeps us motivated!
– The John Julia Team
Respuesta de JOHN JULIA
Thank you, Chelton! We’re happy to hear you found our service excellent. We look forward to serving you again!
– The John Julia Team
They sent me the wrong item
28 de octubre de 2024
Respuesta de JOHN JULIA
Thank you for bringing this to our attention. We sincerely apologize for shipping the incorrect item - this falls short of our usual standards. We've sent you a return label and are committed to making this right. If you need any assistance with the return process or have any questions, please don't hesitate to reach out to our customer care team.
Best regards,
John Julia Team
Respuesta de JOHN JULIA
Thank you for noting our quick delivery service! We work hard to ensure all orders are processed and shipped promptly. We appreciate you taking the time to share your experience!
Best regards,
John Julia Team
Very fast shipping and great product
Very fast shipping and great product! Very happy with my purchase!
24 de octubre de 2024
Respuesta de JOHN JULIA
Thank you for the wonderful feedback! It means a lot to know you're happy with both our shipping speed and product quality. We hope to serve you again!
Best regards,
John Julia Team
I still don't have my bag
I still don't have my bag, it was delivered to the wrong address and never signed for. John Julia told me to go to DHL, DHL admitted it was not signed for but told me John Julia has to take care of it. I, the customer, am being given the runaround by John Julia and DHL and still have not received my expensive purchase. The first time, DHL failed to get a signature for the delivery and the package was stolen. The second time, when John Julia "sent a replacement," they did so without my knowledge while I was out of the state. And, once again, DHL delivered it (not even to the correct address) and failed to get a signature. So that package is now missing. What is the point of requiring signature for expensive items if the carrier doesn't follow through? Neither package should have been delivered. They should have been rescheduled. I even went to DHL's website and rescheduled the second delivery after notifying John Julia I was out of town but, alas, they dropped it off on someone's doorstep anyway. Completely irresponsible on DHL's and John Julia's behalf. They don't care about their customers.
23 de octubre de 2024
Respuesta de JOHN JULIA
Hello Carrie,
We’re truly sorry for the challenges you've faced in receiving your bag, and we completely understand how disappointing this experience has been. According to the information we received, the first bag was stolen from your front porch, which we know must have been incredibly frustrating.
To make things right, we sympathized with your situation and sent you another bag free of charge to ensure you received your purchase. However, we were disappointed to hear that, despite these efforts, the replacement was also reported stolen.
We recommend coordinating with our delivery partner to schedule a delivery time that works best for you, to help prevent any further issues. Please don’t hesitate to reach out directly to our customer service team if there’s anything more we can do to assist. We’re here to help and want to resolve this to your satisfaction.
Thank you for your patience and understanding.
Best regards,
John Julia Team
Product was as described
Product was as described, great price and arrived in a timely fashion.
23 de octubre de 2024
Respuesta de JOHN JULIA
Your kind words are greatly appreciated! We strive to maintain excellent service standards, and feedback like yours motivates us to keep raising the bar.
Best regards,
John Julia Team
John and Julia the best!!!!!
22 de octubre de 2024
Respuesta de JOHN JULIA
Your enthusiasm made our day! Thank you for such a fantastic review. We're committed to maintaining this level of satisfaction for all our customers.
Best regards,
John Julia Team
Exceeded expectations.
Very nice price fast delivery. Exceeded expectations in every way.
22 de octubre de 2024
Respuesta de JOHN JULIA
Wow - thank you! Exceeding customer expectations is our ultimate goal. We're thrilled to hear about your positive experience with both pricing and delivery.
Best regards,
John Julia Team
Nice packaging and authentic item
22 de octubre de 2024
Respuesta de JOHN JULIA
Thank you for noticing our attention to detail! Product authenticity and presentation are extremely important to us. We appreciate you taking the time to share your experience.
Best regards,
John Julia Team
My daughter loves her shoes and I love…
My daughter loves her shoes and I love the price I paid for them! Thank you!
22 de octubre de 2024
Respuesta de JOHN JULIA
We're so happy to hear your daughter loves her new shoes! Thank you for trusting us with your purchase. It's wonderful to know we could provide quality brands at a price that makes everyone happy!
Best regards,
John Julia Team
Satisfied Customer
Trusted site. Timely delivery and tracking, for peace of mind. Product purchased is authentic and is as advertised.
22 de octubre de 2024
Respuesta de JOHN JULIA
Thank you for highlighting our reliability and authenticity! We take pride in providing accurate tracking and ensuring our customers receive genuine products as advertised. Your trust means everything to us.
Best regards,
John Julia Team
Great product
Great product. The price was competitive, and the fulfillment was rapid. I was hesitant, but realized the company is very credible.
21 de octubre de 2024
Respuesta de JOHN JULIA
Thank you for putting your trust in us and sharing your experience! We understand initial hesitation with online shopping, and we're glad we could prove our credibility through competitive pricing and rapid fulfillment.
Best regards,
John Julia Team
shopped for kiko asics
shopped for kiko asics, came promptly from italy, thanks for the easy shopping experience
4 de noviembre de 2024
Opinión espontánea
Respuesta de JOHN JULIA
We're pleased to hear your order arrived promptly. Thank you for appreciating our streamlined shopping experience!
Best regards,
John Julia Team
Easy exchange process
The company was pretty easy to work with. On receiving my initial order for a jacket, I found that I needed a larger size. I had to exchange for a different size, and customer service was quick to resolve the issue and send the new jacket
30 de septiembre de 2024
Respuesta de JOHN JULIA
Thank you for sharing your exchange experience! We understand getting the right fit is crucial, and we're glad our customer service team could help you quickly and efficiently.
Best regards,
John Julia Team
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