Johnny Was Opiniones 

So, in fairness, I haven't yet received the dress I ordered, so I can't review the actual item, but their shipping terms are misleading and awful. I ordered an item midday on a Thursday, and paid $35 extra for "overnight shipping" because I have an event on Saturday. Now it's Friday evening and it hasn't arrived. When I contacted customer service they unapologetically told me that "overnight shipping" is actually 1-2 business days and, because I ordered on a Thursday, I won't get the dress until Monday afternoon. Obviously too late for my event.

I ordered the Kanako dress in S in Hollandia print to wear to a function. It was on sale, and was marked “final sale” which was not a problem for me since I own *four* velvet Kanako dresses in a size S, and they all fit well, are lined, and hang beautifully. The Kanako dress in S in Holland print arrived and it is too tight under the arms, it bunches up unattractively around the neckline because of the poor fit, it is completely unlined, did not ship with its own slip, and the silk it is made of is so sheer that it is see-through! I called Johnny Was four times about this issue, and left messages since no one answers the phone there, and no one has called back. I also wrote an email to Johnny Was customer care and no one has answered. In the past I could go to our local, excellent store, but that store was closed last year or early this year and so there is only online “support” which means, apparently, no support at all. I have bought this brand for years, from the local store, from Johnny Was dot com, and from department stores such as Bloomindale’s and Saks. This will be my last purchase of this brand. For such luxury pricing one would expect some customer service from Johnny Was, but now even Saks gives better customer service, and that is saying a lot about how poor the service at Johnny Was dot com is. I’m done with this brand and will shop at Eileen Fisher from now on.

I recently purchased a Jolie polo styled dress on sale for 125.00. It looked beautiful in the pictures. I have about 10 or 12 outfits from them that were expensive but beautiful! I got this item that has a stamped type design and no embroidery. It did’t say that in the description! The fabric is like a nightshirt and it is a final sale!! I am so disappointed. For that price even on sale I could get an embroidered dress from Coldwater Creek or Soft Surroundings. I will never buy anything from them without seeing them in their stores or returnable. 😞

I am so disappointed in Johnny Was, deteriorating quality on last 3 orders received and due to items purchased on sale they are not returnable. This is unacceptable.
In addition, I purchased a dress, again horrid quality and returned the item next day. They received the item over a month ago, using their label and they have not refunded me. It's been over 30 days, no refund.
These business practices are unacceptable.

Ordered $300+ blouse. Trying to check status and when it is shipping. Johnny Was gave wrong order number, can't check. Called customer service, no one answers or responds, no one does their job! FRUSTRATION AND AGGRAVATION ~ this shop should treat customers better ~ their merchandise is no cheap change!!!!

Customer service cared about my review and I was replaced my original item, no charge. Thankful for their cooperation and customer service. I purchased a swimsuit recently, and on my first wear, the suit fabric started to fuzz. Very disappointed in the quality. Customer service was also a letdown. They refused to do anything but give me a 20% off coupon for my next purchase. Will not be purchasing any thing from this company again.

Johnny Was has the most beautifully designed clothes, the intricacy of the embroidery is amazing. The clothes feel like soft air. The fit is perfect. I’m so happy with my selections. The website works flawlessly and my items arrived very quickly.

I received what will be my last order from Johnny Was. I feel foolish for being duped more than once. Over the past year I’ve ordered a number of items even though each order was disappointing. I was sucked in by the beautiful presentation of items online. This recent order revealed contents of such low quality they bear little resemblance to the items pictured on the website. In fact, I found myself wondering if there are oversight bodies who check that what vendors advertise their products as being made from actually contain those materials. For instance, one blouse I received is supposed to be 100% silk. There must be a number of quality variations with silk because what I was sent feels unlike any silk garment I have ever worn over my 65 years on this planet. It’s rough, drapes poorly, and certainly is no candidate for a representative of that material.
There are too many wonderful offerings out there worthy of higher price points. Johnny Was is not among them.

I love the brand and proceeded to purchase yet another piece on Boxing Day. I purchased the piece. It was the wrong size. I contacted the companies’s office and they said to re-order the right size and they would refund the first one. When I re-ordered the replacement one they charged me full price not the Boxing Day price and guaranteed me a refund of the difference and I have been struggling now since Boxing Day to get that refund the company. does not honour its promises.

I can't recommend buying online because I received a top (from the US). It's flawed and they won't replace or refund. I've seen other people post similar issues so I'm thinking that JW tries to offload faulty stock to online buyers. Save yourself hundreds and only buy in a physical retailer.

My Customer Service experience with this company was a time consuming, frustrating hassle. I received a damaged item. Had to call customer care to request a return label and then the replacement dress they sent was lost by FED EX. They wouldn’t refund my money until they got the dress back - a dress I never received. Basically made it my issue to resolve with Fed Ex instead of handling themselves - they were the ones who mailed the replacement that got lost but somehow I was the one whose problem it was to solve. After multiple emails and calls, I still do not have my money back - it’s been two weeks of dealing with them. I do not recommend placing an online order with this company because if there is an issue it will be nothing less than painful to have it resolved. That is if you are lucky enough to even get it resolved. Still waiting and hoping for mine to be resolved.

I placed an order, payment was taken immediately and thats it! Tracking has stopped and they will not respond to any of my emails.

I will give them three stars for what they were. Before the disaster, crap show of Oxford industries buying this unbelievably beautiful brand and ruining it with their awful designs and mass saturation. It was a solid five. One of the most beautiful unique brands on the market. After the greedy gross Oxford industries bought it now it is junkie material constantly on flash sales because it’s just basically crap and a complete disaster. My only hope is that somebody will buy out this brand and restore it to its previous deserved glory. Oxford industries you are absolute garbage. Your acquisition ruined my absolute favorite brand on earth and you know how badly you screwed up…either sell it to someone else or close up shop because you are killing the brand.

can you put 0 stars? not? we'll 1 it is..under duress. cheap materials, cheaply made ..it's expensive so you think it's good..don't de fooled.. it's cr.... want to return it?? PayPal shipping fees..

Grossly overpriced. Not well made. Seams and threads falling apart at store.

The clothing is expensive and poorly made. The sizing is off on most of the pieces I tried on and the sizing is not consistent. I've tried to wear the brand several times over the years, the colors are bright and inviting. The overall quality is not there.

Just recently purchased a coat from the location in el paseo Palm Springs. The guy who took my purchase on march 1 2025 was rudest person I have ever had in customer service. I told him to was looking for a coat I had seen at another store in Palm Springs and described it. Without even looking he said we sold this long ago. Ok buddy, so I proceeded to look myself. I found the coat. I tried it on and said ya it fits ok but the wrists are so loose. so what does he say to me. well jusr use your seamstress fix it. what? you want me to pay huge bucks for a coat and then have to fix it?? then i said the other store i saw this coat said its 30% off. he says well it depends. this is the price they told me. i said with everything so expensive of course i want the best deal. he turns to my husband and says how do you deal with her?? what the hell. after i bought it i wish i had not! i am back there in a few weeks to return it! tag still on. i decided it doesnt fit right and with customer service as horrendous as that. they dont deserve my money for a product that doesnt fit properly

I called CS several times, after I was left on auto hold, a message come on, asking to leave name, and number for a call back, needless to say I have yet to receive a call back. I'm not sure what has happened to this Company, other than their prices have sky rocketed, and their services have plummeted to an extreme low. It's really a shame, how retailers don't realize, above all, Customer Service is what will generate on-going revenue and bring new clientele to their product.

Ordered the Britt puffer jacket- jadeey
absolutely loved the print BUT the placement of the side pockets are atrociously placed right along the seam of the hips so when you put your hands all the way in to keep warm, your wrist pulls at the seam because they are placed to far back. So uncomfortable. Did anyone try this jacket on in the sample room?? I can’t believe they would actually manufacture this jacket without noticing this. Cannot return because it is final sale!

I was scammed by them. I went to the site and sale and it said 40% off sale price, with code "festive". I applied the code and it came out 58$for the dress and $78 dollars for the pants. Later I get invoice for $215, which was 70 dollars more than it should have been . I called THEY Said I needed a screen shot wow I had purchased from the company before and trusted them. So I said to cancel the order. They said they would get back to me, they didn't . I called again and they said it was too late it shipped. Final sale. I have seen the clothes change and wondered if the company had sold sure enough it did. it sold in 2022. It sold to a big conglomerate called Oxford Industries LLC. . They do not give a hoot about their customers. Another big corporation bottom line is the almighty dollar. Greedy and they also own Tommy Bahamas, Lily Pulitzer and more. DO NOT BUY A THING FROM THEM. The clothes are not as good as they used to be either.