John Payne Residential Opiniones 155

TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

All of the staff at John Payne, Blackheath were courteous and highly professional. Selling one’s home is stressful and to have helpful and experienced people along side to guide and help you through t... Ver más

Valorada con 5 estrellas sobre 5

Karen and the Blackheath John Payne team made our experience of selling our mother’s house as smooth as possible. The team were highly efficient and communication was excellent. I would not hesitat... Ver más

Valorada con 5 estrellas sobre 5

Karen Hedges at John Payne Blackheath helped us purchase a new house. She helped us by getting us in to view properties that we hadn't thought about. Once we found the one we loved she helped solve pr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

John Payne recently sold my property for me, one I bought from them seven years previously. I dealt with Max, Chris, and Will who were all extremely helpful. When my initial sale fell through (proble... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

The Acorn Group (incorporating John Payne) is much more than just the various estate agency brands you now see on the high street, and 2022 saw us join forces with Leaders Romans Group to become part of a 260-strong branch network with over 2,600 employees. Through the unique way our branches and brands work together, we can offer something no other agent can. We provide support and infrastructure to allow staff throughout the company in many different locations to work seamlessly with each other, benefiting from a shared database and massive marketing spend, whilst at the same time retaining the autonomy to provide clients with a completely bespoke service.


Información de contacto


4,4

Excelente

TrustScore: 4.5 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Happy with the sale process

They represented the vendors for a flat I purchased. I was happy with the process overall, Sue was very on it, chasing all sides and working outside her working hours to ensure all went well. I will consider using them once I'm selling.

7 de enero de 2023
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you Alexander, so pleased you were happy with the Team at East Greenwich. I will be sure to pass on! Kind Regards- Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

Chris & the team in Lee…

Chris & his team were very professional and helpful throughout the whole process.

14 de diciembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you Claire, we are delighted you are happy! Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

Highly reccomended

I bought my flat in SE13 through the John Payne Lee office. Max followed the sale from start to end and he did a great job! He was very efficient, helpful, communicative and responsive to my many requests. He was friendly and made me feel at ease throughout. Would highly recommend and would consider them for future purchases and sales!

23 de diciembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you Bianca for taking the time to post a great review- Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

Fantastic friendly estate agents

All the staff at John Payne Lee Green were excellent and professional. They showed that they cared about your experience and were extremely helpful in all aspects of the house sale. I would recommend them highly.

13 de diciembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Super- Thank you for posting ! Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

Exceedingly good engagement from John…

Exceedingly good engagement from John Payne especially Chris from Lee Branch throughout the sale process . We had them throughout the journey and they were immensely helpful and supportive. I would recommend to go with John Payne.

19 de diciembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

That's great, thank you for taking the time to post a great review. Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

I definitely recommend John Payne East…

I definitely recommend John Payne East Greenwich Estate Agents! Susan did her best in supporting me all along the flat purchase process and in assisting me with anything. She also recommended me both a solicitor and a broker whom I have both worked with and they did a really good job. Thanks again! Pierre-Adrien

2 de diciembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you so much for a brilliant review, Much appreciated . Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

Purchase of property in Greenwich

Great experience as a buyer dealing with John Payne. Susan and the team did a great job throughout the long process of keeping us updated, prompt conversations with the vendor and generally always being on the ball with everything. Could not have hoped for better service. Would highly recommend John Payne Greenwich.

21 de noviembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you for the positive review, we are pleased you had a great experience! Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

Fantastic professionals - Chris and Will

Chris and Will at John Payne, Lee were incredibly personable and professional showing their knowledge, experience and expertise to make the whole challenging process feel humane and at times humorous! Thank you once again. Rob and I love our new home. Shout out to Max too! Thank you all.

2 de diciembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Brilliant, Thanks for such a positive review! We are so pleased you are happy in your new home. Regards Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

A moving experienxe

We were very impressed with Susan Denny from John Payne East Greenwich.
First, the hassle-free nature of the process should not be understated. Sue succeded in getting an offer on our house within a week of marketing it, and while we were away over Easter. But she and the whole team were happy to discuss with us what pictures to use in the brochure and online, the marketing strategy and asking price and arranged to blur images in family photos that we had forgot to remove when the marketing shots were taken so we found the experience reassuring from the outset. Second, and more importanty, some people these days opt to market their own properties or go for lower commission and limited assistance. I am pleased we didn't as Sue really earned her money. The difficulty for us wasn't finding a buyer but finding somewhere to buy. We were outbid on some properties and after the 'mini-budget'- when interest rates soared - our purchasers had a limited amount of time to complete and exchange or lose the favourable, previously agreed, mortgage offer that would be enable them to buy our home. We decided to sell and rent and Sue worked wonders to ensure the sale went through swiftly - in around six weeks. This involved recommending a very proactive and creative solicitor (who, as it turned out, we had previously instructed when buying our home) to fielding a wealth of questions from us and the buyers to staying on top of our purchasers' solicitors to recommending a business specialising for rubbish removal to a company that could deal with a previously unknown area of dampness to contacting colleagues in other John Payne branches about rental property options for us. We made the sale with just days to spare and without Sue (and Trisha from Grant Saw solicitors) I don't think we could have done it. Third, I also want to mention the attitude and ethos of the East Greenwich branch - always offering advice in a polite manner and we never felt pushed to accept a sale at all costs or to opt for renting rather than staying put - in other words, Sue was helpful not hecotoring, which made us feel comfortable we had made the right choice.

21 de noviembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you Iain for posting this fabulous review, we are really happy that we met with all your expectations. I will pass this on to Sue and the Team. Thank you! Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

Genuinely great to work with!!

After consulting with a number of agents I decided to list my property for sale with John Payne. My point of contact Susan was absolutely fantastic, always providing updates, responding promptly to any emails and guidance to as to where we were during the selling process.

I had a very positive experience and would definitely use them again. I would be happy to recommend them looking to sell their property and in particular Susan for her stellar work in getting this sale over the line.

28 de noviembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Brilliant, Thank you Simon for taking the time to post a super review for us. Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

Fantastic team at john Payne at Lee Green were fantastic

John Payne at Lee Green were fantastic. Really went out if their way to assist me in all aspects of the sale.
100% professional.
Really kind and helpful. I wouldn't hesitate in recommending Chris and his team at John Payne at Lee Green.

4 de noviembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you Ruth for such a brilliant review, much appreciated !

Valorada con 5 estrellas sobre 5

My experience with John Payne was very good

My experience with John Payne was very good. I was mostly working with Max who was very communicative throughout the whole process, which is the most important part for me. He was also very helpful in pushing the whole thing along.

28 de octubre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you Mr Grisman for the review on Max and our Eltham office, your kind words are appreciated! Karen Hedges- Acorn Customer Services

Valorada con 5 estrellas sobre 5

John Payne were fantastic

John Payne were fantastic, we recently bought our property through them. Arranging to view the property was very quick and efficient, and when our solicitor wasn’t doing her job Poppy continued to chase until they did. Poppy was very polite and helpful throughout the whole process and provided excellent communication. Thank you!

28 de octubre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Poppy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Valorada con 5 estrellas sobre 5

My flat was ‘Sold STC’ immediately

Following my good experience with John Payne in SE12, I would highly recommend them to anyone wishing to sell their property, no matter how small. Their professionalism shone through during the process of selling my flat, and someone in their office was always available to talk to me when I needed reassurance that all was well and the sale was proceeding. I also received regular weekly updates from my agent Max.

John Payne actually found a suitable buyer in the same week the photos were taken and the advertisement was due to be officially launched. The buyer was known to them so I didn’t have the bother of endless people traipsing through the flat. I really lucked out. Special thanks to Max, who handled the sale from start to finish. I will recommend John Payne to my friends.

10 de octubre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you Michele for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Valorada con 4 estrellas sobre 5

John Payne were great

John Payne were great, we recently bought our property through them. Arranging viewings was really quick and easy, and Poppy kept us up to date on everything and she was very efficient. Poppy was also helpful in chasing everything up to ensure the sale completed.

31 de octubre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you Jess for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Poppy and her colleagues but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

Valorada con 5 estrellas sobre 5

Would use John Payne - Lee over and over again…

All of the members of the team were friendly, efficient and professional throughout our sale. I used them again as I had brought two properties with John Payne over the last 12 years and they were equally as good then. I would highly recommend them.

25 de octubre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thanks for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our John Payne Team and if we can help with anything else, please do let us know. Thanks. Andrew Roberts - Customer Relations Manager

Valorada con 5 estrellas sobre 5

Poppy Clemants, John Payne recommendation

My property sale has been managed by Poppy Clements from start to finish. She called me regularly with a calm and reassuring manner, never put pressure on and has quite honestly made the whole process a dream. I couldn't recommend her more, and she will be my first call when the time comes again in the future.

28 de octubre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thanks Ellen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Poppy at our Blackheath Standard office. If we can help with anything else, please do let us know. Thanks. Andrew Roberts - Customer Relations Manager

Valorada con 1 estrellas sobre 5

I would not recommend John Payne for Lettings

I would not recommend John Payne for lettings at all. Initially they are very proactive and are helpful to find tenants for letting a property. However, once I had the tenants in it was so painful! I had to keep chasing John Payne to collect the rent, I had to correct the accounts, and remind them of payments they owed me. I also felt in the end they had agreed a tenancy that they knew the tenants would break and then kept the full letting fee. Please do not use them. They seem a little cheaper on the onset but I have made a loss on my property letting as a result of their terms and also spent my own time doing the job that I paid them to do

3 de octubre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Hi Sadia. I am sorry to read your review and have had a chat with the Property Managers responsible for this tenancy. Although we are very sorry that the standard of service was not at the high quality we would have expected, the early break meant that we were not able to make amends for the issues with the tenants bank details. The tenants asked for a break clause and although you didn't have to agree to this, you did and so they were able to exercise.

Apologies again for the issues and please let me know if I can help further. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

Valorada con 5 estrellas sobre 5

Wonderful Support

From sale to completion the support we received was amazing. Moving home can be a very stressful experience but with Poppy Clements help and knowledge this wasn’t the case. Would recommend John Payne and especially Poppy to anyone.

16 de septiembre de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thanks Mr Cambridge for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Poppy at our Blackheath Standard office. If we can help with anything else, please do let us know. Thanks. Andrew Roberts - Customer Relations Manager

Valorada con 4 estrellas sobre 5

Thank you to Chris, Will & Max

Thank you to Chris, Will and team for all your assistance in the recent sale of our home. Much appreciated. Kevin & Martha

12 de agosto de 2022
Opinión espontánea
Logotipo de John Payne Residential

Respuesta de John Payne Residential

Thank you Callagh for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our Lee office team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más