Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

On the whole, I was very happy until twice. There were some shipping issues . As soon as I ordered within seconds, I sent a message to please hold off sending for a few days since I wouldn’t be ho... Ver más

Valorada con 3 estrellas sobre 5

It took a month to get the first shipment and I was billed upon ordering and the second month's payment was billed before anything was received. It straightened itself out in the end after I unsubscr... Ver más

Valorada con 5 estrellas sobre 5

I have been using Join Layla for a year. I have had a positive experience and have been loosing weight slowly but consistently. Medication arrives well packaged and quickly. When I had nausea they... Ver más

Valorada con 3 estrellas sobre 5

Overall my experience has been good. But there was an error in the shipping address a few months ago and it was absolutely impossible and frustrating trying to get it fixed. I never got the shipment... Ver más

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Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

260 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 3 estrellas sobre 5

On the whole

On the whole, I was very happy until twice. There were some shipping issues

. As soon as I ordered within seconds, I sent a message to please hold off sending for a few days since I wouldn’t be home but both times they did anyway causing a major kerfuffle.
My second concern is my last batch didn’t seem to be nearly as powerful or potent as the previous at 2.5 mg weekly and I am waiting to see how I feel about this batch. I’m hoping things will normalize since I’m being approached daily by other companies for Semaglutide, but would rather stick with Layla!

23 de enero de 2025
Valorada con 3 estrellas sobre 5

You took my $400… with no way to call you

Overall my experience has been good. But there was an error in the shipping address a few months ago and it was absolutely impossible and frustrating trying to get it fixed. I never got the shipment and I am out $400. Your customer service texting system sucks… they just stopped responding to my messages…. and there is no way to call a human being. Congratulations you stole my $400 successfully. Please give people a phone number to call if there are problems. Other wise the product is fine.

19 de septiembre de 2024
Valorada con 1 estrellas sobre 5

Mo meds. No refund

The medication was sent to the wrong address. I never received it and was not refunded the $295. The company insisted they sent it to my new address. They were unable to provide proof of delivery.

19 de junio de 2024
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Respuesta de Join Layla

Hey there! Please reach out to support and we'd be happy to reship! I am so sorry you had a negative experience.

Valorada con 5 estrellas sobre 5

My experience with weightloss has been…

My experience with weightloss has been excellent. I am almost at my goal. I HAVE NOT been able to renew my next medication order and don't know what to do. I have reached out multiple time with no help. Could you please assist.

22 de enero de 2025
Valorada con 1 estrellas sobre 5

I do not recommend Layla for weight…

I do not recommend Layla for weight loss plans. They were very lax in sending my medication. It was supposed to be two day express due to the need for refrigeration. It always took five to six days to receive it. Of course the cold packs surrounding the med were melted. I reached out to them about this and ended up dealing with a circle of people who passed me on to someone else or was ignored completely. I finally had to dispute my payment to them via my Visa card after 12 days of runaround. Suggestion to them is to not used contracted out people from outside of the USA. Having knowledgeable staff would be the least of what they should provide. I have zero confidence with Layla. I switched to another company that delivers great customer service and they are $102 less monthly

15 de septiembre de 2024
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Respuesta de Join Layla

I apologize for your experience and appreciate your feedback. If you change your mind, we would love to make things right. We wish you nothing but the best.

Valorada con 1 estrellas sobre 5

Layla was using illegitamate pharmacies…

Layla was using illegitamate pharmacies to source my medication.

I received a letter from the State of Nevada that I was receiving medication from an unrecognized pharmacy and was told to stop using the RX immediately. Prior to that I was getting inconsistent packaging and medication types. As they different pharmacies would send it. Some were packaged good, and some were packaged bad. Some had instructions and some didnt. It was a bit confusing when dosage would change and I didn't have instructions how how many units to take.

Edit to Respond to Layla:
I messaged support every time, there was always a very long delay in response, and nothing was ever done to make it right. Also I got the letter from the state of Nevada telling me not to use the medication well after I stopped using your services.

21 de marzo de 2024
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Respuesta de Join Layla

Hi Ali. Thank you for your feedback. We apologize for the inconsistencies. If you reach out to support, we would be happy to make things right.

Valorada con 1 estrellas sobre 5

No customer service phone number

Unfortunately, during the ice storm UPS could not deliver to my house. I cannot find where they left my package and Layla does not have any phone number for me to call them. I cannot seem to get this resolved so I am basically out $500.

21 de enero de 2025
Logotipo de Join Layla

Respuesta de Join Layla

Hi Ellen. I'm sorry for your negative experience! Please reach out to support so we can get this reshipped!

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