Staff are always so friendly. Went in recently to buy treats for my pooch, and Ryan who served me was so helpful and knowledgeable, a huge asset to the company!
Localización
Cambiar localizaciónLustrum Avenue 1, unit 1a, TS18 2RB Stockton-on-Tees, England, GB
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Consulta las opiniones de los clientes
Took my dog for her booster using Jollyes for the 1st time. Booking was easy registration on the day was straight forward. Vet was lovely very polite, checked my dog over and then administered the inj... Ver más
Absolutely amazing as always! Found everything I wanted easily in store and the staff were friendly and helpful. The girl who served me went above and beyond with customer service as we chatted about... Ver más
Helpful staff at a local pet supply shop. We were researching the type of food, and cages for Degu. A specific cage was needed. We went into a local store and we saw one on a high rack with a bundl... Ver más
Información sobre la empresa
Escrito por la empresa
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Información de contacto
Lustrum Avenue 1, unit 1a, TS18 2RB, Stockton-on-Tees, England, Reino Unido
4,8
Excelente
808 opiniones
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Very friendly helpful staff and great prices .
Staff were very friendly and helpful ,great selection of pet products at great prices.
14 de septiembre de 2025
Products in stock
Products in stock, now stocking Blink cat food again. Quick and efficient service.
13 de septiembre de 2025
You have got everything that my two…
You have got everything that my two dogs like,from chews to bedding.
14 de septiembre de 2025
Store visit
I came into store today, nice store good layout just need more choice for pet parrots, the only downside was there was a polite gentleman on the till and I was finishing being served another employee rudely interrupted and said to him you need to sell 25 must sells by tomorrow else you will be called in for a meeting with Diane! Poor lad didn’t know where to put his face! Uncalled for in front of customers embarrassing the poor guy! But just her tone was awful too! Only reason I marked it lower in stars.
6 de septiembre de 2025
Product variety
Product variety, competitive prices
Mostly staff very helpful
2 de septiembre de 2025
Great choice of products at reasonable…
Great choice of products at reasonable prices.
21 de julio de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
staff attitude
staff attitude. Ended up at pets at home who were far more professional & helpful
15 de julio de 2025
Respuesta de Jollyes The Pet People - Stockton
We appreciate your feedback and are sorry our service did not meet your expectations. We'll address this to improve our team's helpfulness and professionalism.
Very well stocked shop
Very well stocked shop. Staff extremely friendly a d helpful
15 de julio de 2025
Oh don’t bother with the click &…
Oh don’t bother with the click & collect within an hour service! I placed an order , got my order notification . Great I thought I’ll get my confirmation email within the hour as per the website…I waited and waited. After two hrs I went to the store …. Some confusion there … apparently they need to check their system snd send me an email to come and pick up …. So why didn’t they? Why did it take me going to the store for them to realise they had an order needing to fulfill. Wasted my time when I could of been getting on with other things …. Please don’t advertise ready in an hour when it’s not. … this experience was disruptive.
16 de julio de 2025
Opinión espontánea
Respuesta de Jollyes The Pet People - Stockton
We regret that our click & collect service did not meet your expectations. We are sorry for the delay in the order notification and the confusion at the store. We appreciate your feedback and will investigate how to improve our service.
Great service and great price
Been twice both times fantastic customer service and great prices. Same food and supplies as other larger pet stores but significantly cheaper.
12 de julio de 2025
Jollyes really are the pet people
Helpful, knowledgeable staff, willing to assist. Fantastic range of products for all pets. It was great to see raw food on offer for cats! Super range of toys and anything else the pet owner might want
15 de julio de 2025
Very good commission and first class…
Very good commission and first class service
4 de junio de 2025
Great service
Great service, excellent choice at super prices at Stockton on Tees department
31 de mayo de 2025
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