Ordered three Tilly pigs 🐖 on the 25th August, all arrived on 28/29th Aug, earlier than I had expected. Items were packed well and intact when delivered. Although the pigs were smaller than expect... Ver más
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Consulta las opiniones de los clientes
I had a query with a personalised item. Kept me in touch throughout the process with excellent customer service. Received lovely emails throughout. They then sent me a replacement item ready in t... Ver más
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I’ve ordered many items from Jonny’s Sister over time, and every single one has been absolutely perfect. The quality is always fantastic — beautifully made, thoughtfully packaged, and exactly as d... Ver más
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Very disappointed that what claims to be a "personalised" gift is anything but. I used their online service to layout the text I wanted, but without me knowing, the product that arrived was laid out... Ver más
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Información sobre la empresa
Escrito por la empresa
Jonny's Sister is your go-to for unique and personalised gifts that create a lasting impression. Our mission is to make gifting more meaningful by providing a diverse collection of bespoke items for every occasion. We specialise in crafting a wide range of thoughtfully designed products, from custom-made homeware to embroidered apparel, ensuring you find the perfect present for everyone you love. Whether you're celebrating a milestone like an 18th or 60th birthday, a christening, a new home, or a wedding, our collection has something special. We offer memorable gifts for him, her, mum, dad, grandparents, and even for babies and children. Our products include everything from personalised travel accessories and insulated cooler bags for the frequent traveller to bespoke letter cushions and gardenware for the home lover. We even have personalised kids animal jumpers and gifts for baking and sports lovers. Every one of our sentimental gifts is a unique creation, handcrafted with care. We use high-quality engraving and embroidery to ensure your gift is not only one-of-a-kind but also built to last. We are dedicated to helping you create a heartfelt gift that will be cherished forever. Explore our collection of bespoke gifts today and discover how easy it is to find the perfect gift for every special occasion.
Discover Jonny's Sister!
Escrito por la empresa
- Jonny's Sister is your go-to for unique and personalised gifts. We offer a diverse range of items for every occasion, including bespoke accessories, homeware, and lifestyle products. Our collection features everything from travel bags and embroidered cushions to gardenware and amazing wedding gifts. We're dedicated to helping you create the perfect, one-of-a-kind gift that leaves a lasting impression.
Our Promise
FREE Delivery Worldwide
Yes – we offer free delivery worldwide!
Free delivery thresholds:
UK: Over £50
Europe: Over €130
USA & Canada: Over $100
Australia: Over $200
Hong Kong, China, New Zealand & Rest of World: Over $150
Tip: If your order is just under the threshold, adding one more item could qualify you for free shipping!
Información de contacto
PO Box 9438, BH15 9HR, Poole, Reino Unido
- support@jonnyssister.com
- jonnyssister.com
Discover amazing gifts today
4,2
Muy bueno
256 opiniones
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Still waiting ...
Still waiting ...
I placed the order 2.5 weeks in advance of my best friend's birthday, paid the money and it wasn't long before I got a confirmation that the order had been "shipped". A link was provided to the Shop app to track the order. 2.5 weeks later, the day before my best friend's birthday and having chased twice for an update I'm still none the wiser about when or IF I'm actually going to get the £50 newspaper. Needless to say IF I do, it will now be too late for my friend's 60th birthday (thanks for that!). The Shop app just shows the order as "waiting for details" which isn't helpful. Laughably a fee of £1.99 for "package protection" was added to my bill without my agreement. Personally I won't be going anywhere near this website again.
Update, I’ve been asked to leave a review of the product that I have still yet to hear anything about. The shop app still shows as “waiting for details”. I’m yet to have a reply from anyone save some insincere placatory nonsense from an AI.
Having given up waiting for any form of reply by email I found the phone number hidden away at the bottom of the terms of service on their website. Predictably, that just rings out.
21 de julio de 2026
Respuesta de Jonny's Sister
Hi Dave,
Thanks for taking the time to set this out, and I am sorry — chasing us twice and still having no real answer, with your friend's birthday now passed, is not acceptable.
I have made sure this is now with a member of our team rather than an automated reply. Someone will email you directly with a proper update on your order, the Package Protection charge and how we put this right.
Kind regards,
Atrocious customer support
Atrocious customer support. 17 days to respond!
Then a miserly 10% discount to order again albeit way too late!
You would think a gifting company would be attentive to order errors and understand the urgency of corrective actions.
These people clearly do not care about their customers. Recommend you AVOID.
10 de julio de 2026
Respuesta de Jonny's Sister
Hi Billy,
Thanks for taking the time to leave your feedback. Waiting 17 days for a reply is not acceptable, and I am sorry — that is on us, and it has been raised with the team so we can do better.
I am sorry too that the outcome was not what you were hoping for on this occasion.
Kind regards,
Easy to order and very prompt delivery…
Easy to order and very prompt delivery of paper.
Good value for money.
9 de julio de 2026
Respuesta de Jonny's Sister
Jocelyn,
We're happy to hear that our ordering process was easy and that the paper arrived promptly. We appreciate you recognizing our good value.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Delivered with care
We received our paper promptly with care. They even went the extra mile to personalise a message to me and upgrade the delivery with no extra cost . Would definitely buy again in the future from them.
16 de julio de 2026
Respuesta de Jonny's Sister
Claire,
We are so happy to hear that you received your order promptly and appreciate the extra touches we added.
It's wonderful to know our efforts to personalize your message and upgrade delivery were valued. We look forward to serving you again!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Nice item but terrible delivery time…
Nice item but terrible delivery time despite us ordering for 'Next Day' delivery
15 de julio de 2026
Respuesta de Jonny's Sister
Hi Linda,
Thanks for taking the time to leave your feedback, and I am glad the item itself hit the mark.
I am sorry the delivery did not — when you pay for Next Day, it should arrive next day, and that has been passed on to the team.
If you would like us to look at your order, please email us at support@jonnyssister.com and we will be happy to help.
Kind regards,
Excellent product
Excellent product, l love my pigs and my unicorn one is gorgeous. Packaged really really well, will definitely be buying more x
13 de julio de 2026
Respuesta de Jonny's Sister
Carol,
We are so happy to hear how much you love your unicorn and pig products! We truly appreciate your kind words about our packaging and look forward to your next purchase.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Not legitimate - Zero response to lost item.
I ordered a personalised item and paid for delivery protection on the shipping. The item said it was delivered but it was not. I have repeatedly tried to get in touch with jonnyssister via their support email but I get zero response. This is not a legitimate website- do not order from here!!
1 de julio de 2026
Opinión espontánea
Respuesta de Jonny's Sister
Thanks for taking the time to let us know, and I am sorry your item has not arrived and you have been left without a reply.
I have sent you a request through Trustpilot for your order details so we can trace the delivery and find your emails on our side. Once we have those, a member of our team will come back to you directly and get this sorted.
Kind regards,
I have a problem with my order item…
I had problem with my order, after several emails someone got back to me and a replacement was sent of the Tilly piggy which is quite cute. 😊
7 de julio de 2026
Respuesta de Jonny's Sister
Hi Tracey,
Thanks for your feedback, and I am sorry your item arrived scratched and that you had to chase us for a reply — that is not how it should have gone.
I can see a replacement has since been sent out to you and everything is now sorted at your end.
If anything else comes up, please email us at support@jonnyssister.com and we will take care of it straight away.
Kind regards,
Respuesta de Jonny's Sister
Michael,
We're glad to hear we handled your concerns so well. Thank you for your kind words!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Prompt delivery and well packaged.
30 de junio de 2026
Respuesta de Jonny's Sister
Michael,
We're delighted to hear that your delivery was prompt and well-packaged. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Ever since the 30th of June I’ve been…
Ever since the 30th of June I’ve been trying to confirm the details are correct on my order however all I keep getting in return is an AI response telling me to check the details below. I need to be told there are no details below but I still have to confirm that the details are correct. I have spent several hours trying to get through to someone who the AI say will be contacting me but they never do and as of today the 9th of July I still have had no plaque no response whatsoever from a human being. I’m beginning to believe this is a total scam.
1 de julio de 2026
Awful delivering system.
Awful delivering system.
Ordered on 26/06 and still not arrived. Had to go through the whole long process of downloading the shop app in order to track parcels (which also has mandatory signing up via email which is have liked to opt out of without having to go through the whole settings process) only to be informed via the app it hasn’t even moved.
29 de junio de 2026
Much worse service than last time.
Much worse service than last time, the website didn't allow me to order so I had to do it manually which was far harder than it should have been. Then had to chase delivery of the product and when it arrived it was frankly stuffed in a bag rather than being in a nice presentation box like my previous order a few years ago.
19 de junio de 2026
Respuesta de Jonny's Sister
MME LOYNDS GERALDINE,
We're so happy to hear you found our website easy to use and appreciated our swift delivery and pricing. Thank you for your kind words!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Fabulous product
Fabulous product!
Well made and such a great gift.
Thoroughly recommend.
Fast despatch too!
22 de junio de 2026
Respuesta de Jonny's Sister
PIA Prior,
We're so happy to hear you love the product and found it to be a great gift! We truly appreciate your kind words and recommendation.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
A good purchase
The actual purchase was of a high quality.Would not hesitate in buying from Johnny's Sister again
19 de junio de 2026
Respuesta de Jonny's Sister
Jean McMahon,
We're so happy to hear you were pleased with the quality of your purchase! We truly appreciate your kind words and look forward to serving you again.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Perfect gift great value.
I waited a long time for my item but when it arrived I was so pleased, my two granddaughter have one each.
They look great they are the perfect gift.
19 de junio de 2026
Respuesta de Jonny's Sister
Vivien,
We are so happy to hear your granddaughters love their gifts! We appreciate your patience and kind words about the items.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Great gifts
Great product! We got a blue plaque as a going away gift to a friend, who absolutely loved it. I was pleased with the quality and speed of production. The delivery service that was used was not reliable and changed delivery windows at least twice and we missed the gift at the going away gathering (that we were initially expecting to be able to make, though I did order at the last minute, initial delivery window was the day before, then the day of, but eventually it arrived the day afterwards and I had to bring it separately.) But that was not the fault of Jonny’s Sister.
17 de junio de 2026
Respuesta de Jonny's Sister
Stacie C.,
We are so happy to hear you were pleased with the quality and speed of production for the blue plaque! It's wonderful that your friend loved their going-away gift. We truly appreciate you highlighting that the delivery issues were not our fault, and we are sorry that the delivery service caused inconvenience with the timing of your gift.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Quality of the Tilly Pig was way below…
Quality of the Tilly Pig was way below tgat expected. Half the paint on the red nose is missing and cracks are evident below the glaze.
I am trying to return the pig but your returns process is far from straight forward. I have emailed your customer service department (as directed to do for returns) but am yet to receive a response.
16 de junio de 2026
Respuesta de Jonny's Sister
Hi There,
We are truly sorry to hear about the quality issues with your Tilly Pig and the difficulties you've experienced with our returns process. A member of our team has reached out to you via email to help on this.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
Very good service.
15 de junio de 2026
Respuesta de Jonny's Sister
Deidre,
Thank you for your feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonny's Sister
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