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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

i ordered my Ensure strawberry drinks wednesday 12pm on the gold coast it arrived in adelaide 10.30 am that is amazing service highly reccomend this company for all medical supplies.Cindy

Valorada con 5 estrellas sobre 5

The company are always kind and helpful to help achieve the best outcome. Along with an online Chat, it is extremely helpful when putting orders through. Lovely people. And good to know they are a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The products are of great quality & price. Wound healing is draining and traumatic at the best of times but with the support of companies like Joya, the burden is lessened by products that really wo... Ver más

Valorada con 4 estrellas sobre 5

Postage price was okay but they came packaged in a box which I personally think was over the top they could have been posted in a sachel bag and been a cheaper postage cost. Products were great and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos médicos
  2. Proveedor de equipamiento médico

Escrito por la empresa

The goal of Joya Medical Supplies has always been to establish a connection with our consumers on a healthcare basis. Empathizing with clients on a personal level was Joya Medical Supplier’s priority, as they wanted to establish strong bonds based on shared medical experiences. With over two decades of nursing background spanning across all areas, ranging from hospitals through age care facilities down to residential care, our founders’ unwavering focus has always been centered around caring for others, which ultimately complements the company’s objective while adding ethnic values to it. We also provide an emergency delivery service exclusively to health professionals and care services registered with us, and we deliver in less than four hours within a 90-kilometre radius of the Gold Coast. We offer “measure & fit-out service” at home for people requiring compression garments for Vascular Oedema Management—this is to avoid sizing errors and give you more freedom of choice. You can request a free personal visit by our staff to seek advice and consider variety in color, material, and suitability before buying. Fast delivery, Same day dispatch, Secure payment, After hour support, Family owned Australian business, Easy online ordering system, Community Health Services, NDIS care Providers, Open to Public, Home care provider, Aged care


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

55 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

You delivered my package to the wrong…

You delivered my package to the wrong building and left it without signature
Building manager had to take us to building to get it out. Not sure why they left it when we were never contacted
My phone number is available to contact me if they had questions.

7 de septiembre de 2024
Logotipo de Joya Medical Australia PTY LTD

Respuesta de Joya Medical Australia PTY LTD

Hi Brittany,

We sincerely apologise for the inconvenience you experienced with your recent delivery. It's concerning to hear that your package was delivered to the wrong building without obtaining a signature, and that you were not contacted despite your phone number being available. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you.

Please know that we are taking your feedback seriously and will investigate this matter promptly to prevent such issues in the future. If there's anything we can do to assist you further, please don't hesitate to contact us.

Thank you for bringing this to our attention, and again, we apologise for any inconvenience caused.

Valorada con 5 estrellas sobre 5

Excellent customer service and speedy…

Excellent customer service and speedy delivery.

8 de septiembre de 2024
Logotipo de Joya Medical Australia PTY LTD

Respuesta de Joya Medical Australia PTY LTD

Hi Karen,
Thank you for leaving such a great review.

Joya Medical Supplies thrives to delivery medical supplies speedily and offers them to best service as well.

We will continue our dedication and we hope to serve you again in the future.

Regards,
Team Joya Medical Supplies

Valorada con 4 estrellas sobre 5

Good products from a reputable supplier

Postage price was okay but they came packaged in a box which I personally think was over the top they could have been posted in a sachel bag and been a cheaper postage cost.
Products were great and a good price and I will be buying from again

6 de septiembre de 2024
Logotipo de Joya Medical Australia PTY LTD

Respuesta de Joya Medical Australia PTY LTD

Thank you so much for your feedback and for your kind words about our products! We're glad to hear you're happy with the quality and pricing.

We appreciate your suggestion regarding the packaging. We aim to balance protecting the items during transit and keeping postage costs reasonable, but we’ll definitely take your input into consideration for future shipments to ensure both product safety and cost efficiency.

We look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Wonderful Company and Staff.

The company are always kind and helpful to help achieve the best outcome. Along with an online Chat, it is extremely helpful when putting orders through. Lovely people. And good to know they are a family business which I fully support. Thank you Joya Medical Supplies Staff and Owners.
Kind regards
Mia
Deception Bay Q

14 de agosto de 2024
Logotipo de Joya Medical Australia PTY LTD

Respuesta de Joya Medical Australia PTY LTD

Hello Mia,

We are glad to know that you are delighted with our services.
Joya Medical Supplies is always motivated to offer reliable experience so you don't have to face any hassle.

For such smooth experiences in getting your medical supplies delivered, you can give us more chances to serve you again in the future.

Thank you.

Regards,
Team Joya Medical Supplies.

Valorada con 5 estrellas sobre 5

Right people, right product, great results

The products are of great quality & price.
Wound healing is draining and traumatic at the best of times but with the support of companies like Joya, the burden is lessened by products that really work well.
Two thumbs up :)

14 de agosto de 2024
Valorada con 5 estrellas sobre 5

Prompt Service

Online chat was very efficient in answering my query and having the goods sent urgently

14 de agosto de 2024
Logotipo de Joya Medical Australia PTY LTD

Respuesta de Joya Medical Australia PTY LTD

Hello Stephanie,

We are delighted to hear that our customer support executive helped you with your query and solved it soon.

At Joya Medical Supplies, we believe in providing our customers a smooth ordering process which is why we solve every query quickly in order to avoid any delay.

Thank you for leaving us a great review. We look forward to serve you again in future.

Regards,
Team Joya Medical Supplies

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