I would like to thankfull JPC Direct for having sent me technical information on an old thruster. I recommend JPC for their customer care
La empresa ha respondido
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Consulta las opiniones de los clientes
5 star service. Excellent customer experience. During our boating years we have purchased several items from an Isotherm 12v fridge to heaters and have always received 1st class service. More recen... Ver más
La empresa ha respondido
I contacted Tom at J P C Direct in the first instance for some technical assistance, he responded really quickly and was extremely helpful and clearly very knowledgeable too. It was clear through sev... Ver más
La empresa ha respondido
JPC came highly recommended in our marina when we needed our bow thruster repaired. I can see why. Tom went the extra mile to keep costs down, offered a free inspection to see if a lift could be avoid... Ver más
La empresa ha respondido
Información sobre la empresa
- Ingeniero marítimo
- Proveedor de sistemas de aire acondicionado
- Tienda de componentes y repuestos electrónicos
- Servicio técnico de calefacción y calderas
- Servicio de reparación de refrigeradores
- Tienda de refrigeradores
Escrito por la empresa
JPC Direct Ltd. launched as a business in 2013, when owner and director, Tom Gardiner purchased the company from his employer, JPC Ltd. The company had been agents for Webasto and Side-Power since the year 2000. We offer sales, installation, servicing and support of marine heating, air conditioning, bow and stern thrusters, marine refrigeration and marine generators. JPC sell only the best products available on the market, including Webasto diesel heaters, Webasto air conditioning, and Side-Power bow and stern thrusters. Isotherm fridges, Isotemp water heaters and Whisper Power, Paguro, Fischer Panda and Kohler marine generators, are also part of our range. Our online shop also offers a full range of parts for all of the above brands.
Información de contacto
Riverside Estate, Brundall, NR13 5PL, Norfolk, Reino Unido
- 01603 784884
- sales@jpcdirect.com
- jpcdirect.com
4,8
Excelente
406 opiniones
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Customer service and Shipping is…
Customer service and Shipping is OUTSTANDING!! Very responsive and product is of the highest quality.
26 de abril de 2023
Respuesta de JPC Direct Limited
Excellent to hear this! Many thanks for taking the time to show your appreciation - Greg (JPC)
Respuesta de JPC Direct Limited
Very kind! Many thanks for the review - Greg (JPC)
Respuesta de JPC Direct Limited
Pleasing to hear. All the best and many thanks! - Greg (JPC)
Great service
Great service, pins came really quick. Pleasure doing business will use going forward.
19 de abril de 2023
Opinión espontánea
Respuesta de JPC Direct Limited
Thanks for the review, Steve! Really appreciate it - Greg (JPC)
Bow thruster annodes arrived swiftly.
20 de marzo de 2023
Respuesta de JPC Direct Limited
Good news! Many thanks for your appreciation
- Greg (JPC)
Great service
The product arrived the day after ordering, in perfect condition, having been packaged very securely in a strong cardboard box.
24 de marzo de 2023
Respuesta de JPC Direct Limited
This is what we liek to hear! Many thanks for the review - Greg (JPC)
Everything arrived in good order and on…
Everything arrived in good order and on time.
16 de marzo de 2023
Respuesta de JPC Direct Limited
Good News! Thansk for taking the time to let us know - Greg (JPC)
Quick and efficient service.
16 de marzo de 2023
Respuesta de JPC Direct Limited
Thansk, Jonathan! Nice to hear... - Greg (JPC)
Respuesta de JPC Direct Limited
Many thanks for the review! Really appreciate it - Greg (JPC)
Respuesta de JPC Direct Limited
Many thanks for the kind words! This is what we like to hear - Greg (JPC)
Always very helpful and quick service
24 de febrero de 2023
Respuesta de JPC Direct Limited
Many thanks for the review! Much appreciated. (Greg - JPC)
Respuesta de JPC Direct Limited
Nice to hear! Thanks so much for the support. Greg (JPC)
Items advertised "in stock" when they are not
Ordered the part on mid december, as i needed it urgently due to cold weather, and it was advertised as "in stock", expecting a week or so delivery, only to find that they needed to order it from germany, they did offer a refund when i contacted them after a month of no news, the item arrived on the 30/1/23. No issue with the goods, just delivery time, and delays,
30 de enero de 2023
Respuesta de JPC Direct Limited
Hi Philip - We are very sorry to hear that you were unhappy with the service - we do realise that our stock information could be improved and we are working on a solution at the moment. We are having great difficulty in replenishing our stock as quickly and efficiently as we would like - especially with the supply chain from continental Europe - and this unfortunately has a trickle-down effect on our service - and we need to commiunicate this more efficiently. Apologies once again foar any inconvenienece that we have caused you. Greg (JPC)
Respuesta de JPC Direct Limited
Thanks for the review!
Very quick delivery but as of yet not…
Very quick delivery but as of yet not used the product as waiting for someone to come and renew for me
28 de diciembre de 2022
Respuesta de JPC Direct Limited
Thanks for the positive feedback! - Greg (JPC)
Great service
Great service
Replied to my online query over a weekend and item shipped the next day. Thanks
19 de enero de 2023
Respuesta de JPC Direct Limited
Glad you were happy with the service. Thanks so much for the review. We really appreciate your support. Greg (JPC)
Still awaiting order was promised a…
Still awaiting order was promised a update but no reponse as yet
18 de enero de 2023
Order arrived very quickly but was…
Order arrived very quickly but was wrong item.
Greg dealt with it perfectly and correct item was with me within 2 days.
18 de enero de 2023
Respuesta de JPC Direct Limited
Many thanks for the review! Much appreciated - Greg (JPC)
Respuesta de JPC Direct Limited
Thanks for leaving a review - we appreciate the support - Greg (JPC)
Good service
17 de diciembre de 2022
Respuesta de JPC Direct Limited
Thanks very much for the positive review. We appreciate it very much. - Greg (JPC)
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