I had an issue about a coin not being received. I spoke to Shaun who asked me to give it a few more days to see if it arrived. Sadly it hadn’t & I was offered a new coin or a refund. This was dealt... Ver más
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Consulta las opiniones de los clientes
Great looking small coin. Detail is amazing. You cannot go wrong buying gold coins of any size, Always a valuable commodity.
La empresa ha respondido
A straight forward and well explained purchase. Fast service and also received a follow up phone call to see if I was completely satisfied with my purchase. A good experience.
La empresa ha respondido
when i received my jubilee mints I was very pleased 4 what i have bought especially 4 our soldiers commemorate poppy day coming up thank u very much
La empresa ha respondido
Información sobre la empresa
- Vendedor de monedas
- también en la categoría
- Tienda de artículos coleccionables
Escrito por la empresa
The Jubilee Mint specialises in limited-edition gold, silver and commemorative coins, helping collectors celebrate history and discover pieces with lasting personal significance. Based in Dorset, where our Head Office and Order Fulfilment Centre are located, we draw on our founder’s more than two decades of experience in sourcing contemporary releases and historic coins from around the world. Our carefully selected range brings together British favourites, including the gold Sovereign and silver Britannia, alongside coins from respected international mints. We have a particular interest in Royal Family commemoratives and issues marking significant British anniversaries, achievements and national events. We also commission exclusive coin designs produced in strictly limited quantities, giving collectors the opportunity to mark important occasions with something distinctive. Alongside these new releases, our relationships with established secondary-market suppliers help us source earlier issues, including coins that may no longer be available from their original issuer. Whether you are buying your first commemorative coin, choosing a meaningful gift or adding to an established collection, we want the experience to be straightforward and enjoyable. Our friendly, professional Customer Services team is available to answer questions and assist with your order. For added reassurance, all orders are backed by our 30-day money-back guarantee. Our easypay interest-free monthly instalment scheme is also available on selected items, offering the flexibility to spread the cost of your purchase. At The Jubilee Mint, we believe the pleasure of collecting lies in the stories behind each coin as much as its design and craftsmanship. We value our customers’ feedback and use it to help improve the service we provide.
Información de contacto
26-32 Oxford Road, BH8 8EZ, Bournemouth, Reino Unido
- 0800 038 5510
- customerservices@jubileemint.co.uk
- jubileemint.co.uk
4,7
Excelente
350 opiniones
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Not amused
The item I ordered was to say the least underwhelming. It arrives in an envelope not the greatest protection for the item, if I had not been awaiting my delivery it could well have gone straight into the recycling bin. Opened the envelope and the coin fell out as the case had opened in transit. The enclosed letter said look at our latest offers on the enclosed cards, no cards nothing reference to letter. So you have the ball in your court, perhaps you could reassess the situation and make some changes. I know you try to keep p&p charges low but my p&p charges did not reflect a fare price service. Pay for a 1st class service get a 4th class service at best.
15 de noviembre de 2024
Opinión espontánea
Respuesta de The Jubilee Mint
Dear Russell,
Thank you for taking the time to provide your feedback. We sincerely apologise for the less than satisfactory experience you encountered with your recent order. It is important to us that every item arrives in perfect condition and that all aspects of your order meet your expectations.
We regret to hear that the packaging was not adequate and that the presentation case opened during transit, causing the coin to fall out. This is certainly not the standard of quality we aim to uphold. Additionally, the omission of the promotional cards mentioned in the enclosed letter was an oversight for which we are truly sorry.
We are currently reviewing our packaging and delivery options to ensure that every item is securely protected and that all materials referenced in our communications are included as promised.
Please contact us at your earliest convenience so we may rectify this situation. We would like to offer you a suitable resolution, such as a replacement, refund, or another compensatory measure that aligns with your expectations.
Thank you again for bringing this to our attention. We are committed to improving our service and ensuring a better experience for all our customers.
Warm regards,
The Jubilee Mint Customer Services Team
For 1g 8k gold it is well expensive.
20 de marzo de 2025
Respuesta de The Jubilee Mint
Dear Mr Farrow,
Thank you for taking the time to leave a review of The Jubilee Mint on Trustpilot.
We wanted to take this opportunity to provide a little more detail about the coin you purchased, to help clarify any potential misunderstanding. The coin commemorating the 80th anniversary of VE Day is struck from one gram of solid 9-carat gold and finished to the highest proof standard. Based on today’s gold spot price, the intrinsic value of the gold content is approximately £28.43.
However, unlike standard bullion coins, this commemorative piece also includes additional features which contribute to its value. These include the intricate proof-quality finish, selective colour plating, and presentation in a branded display wallet with a Certificate of Authenticity. All of these elements involve expert craftsmanship and specialist production processes.
The price you paid was £29 plus P&P, which we believe represents very strong value given the specifications and limited nature of the coin. We were therefore surprised to read your comment describing the coin as “very expensive” and wondered if perhaps it may have been mistaken for a standard bullion product, which this is not.
We hope this explanation helps to clarify your purchase. We greatly value your feedback, and if you have any further questions or would like to discuss the matter further, we’d be more than happy to assist.
Kind regards,
The Jubilee Mint Customer Services Team
Having a look
Easy to chat and review offers.. No pressure, lots of information.. Ideal!
24 de marzo de 2025
Respuesta de The Jubilee Mint
Dear Mr Witheyman,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Respuesta de The Jubilee Mint
Dear Harry,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Very easy to do
14 de marzo de 2025
Respuesta de The Jubilee Mint
Dear Thomas,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Respuesta de The Jubilee Mint
Dear Imrich,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Well i order by post and received coin…
Well i order by post and received coin with box but i cannot purchase all coins in future as i am pennsioner aged 76 years but thanks for the past orders i am grateful
15 de marzo de 2025
Respuesta de The Jubilee Mint
Dear Shashi,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
It was easy to understand and the…
It was easy to understand and the delivery was fast
5 de marzo de 2025
Respuesta de The Jubilee Mint
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Jubilee mint are great.
5 de marzo de 2025
Respuesta de The Jubilee Mint
Dear Maggie,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Respuesta de The Jubilee Mint
Dear Mr McDowall,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
So pleased with the coin thank you very…
So pleased with the coin thank you very much
6 de marzo de 2025
Respuesta de The Jubilee Mint
Dear Pauline,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
The item was received well packaged and…
The item was received well packaged and within a reasonable time scale.
6 de marzo de 2025
Respuesta de The Jubilee Mint
Dear Miss Williams,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Very easy to use website,
Very easy to use website,
Very good selection.
5 de marzo de 2025
Opinión espontánea
Respuesta de The Jubilee Mint
Dear Chris,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Personal service always 5⭐️
Personal service always 5⭐️
Quality of the products are always 5⭐️
Delivery is always fast 5⭐️
Price - we would all like things cheaper but prices are always competitive
5 de marzo de 2025
Respuesta de The Jubilee Mint
Dear Midas,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Good delivery
4 de marzo de 2025
Respuesta de The Jubilee Mint
Dear Michael,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Respuesta de The Jubilee Mint
Dear A Jeffery,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Absolutely Brilliant
All the coins I have brought from The Jubilee Mint, have been Brilliant very good value for your money and very good quality,the advice I get from Ash has been Fantastic. I have no hesitation in recommending The Jubilee Mint to my family and friends, Thank You. By
10 de enero de 2025
Respuesta de The Jubilee Mint
Dear Anthony,
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Staff polite and efficient
Staff polite and efficient. Order taken and posted following morning. Received package next day. Item packaged securely. Excellent service.
21 de febrero de 2025
Respuesta de The Jubilee Mint
Dear Pauline,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Your operator made it easy and very…
Your operator made it easy and very helpful
24 de febrero de 2025
Respuesta de The Jubilee Mint
Dear Mr Kane,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
always happy with the service
7 de febrero de 2025
Respuesta de The Jubilee Mint
Dear Mr Cook,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
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