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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Didn't have the items that I ordered. And refusing to acknowledge a refund. I have asked multiple times for a refund but they just keep trying to get me to choose items that I don't want. don't use th... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Quick delivery, package came well wrapped and brand new. Not tested device yet. The downside is customer service never got back to me regarding the query about the discount code for new customers that... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Received my other two juices today. Just tried the water melon and omg it's so good full off flavour and spot on. Can't wait to try the apple one aswell don't think I be disappointed as all the other... Ver más

Valorada con 5 estrellas sobre 5

Ordered 4 bottles of juice and one bottle had a hole in the bottom, leaked out the entire content. Emailed and received a personal phone call from Juice n Power. They were very apologetic and offe... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mayorista

Escrito por la empresa

Our commitment to your health is at the heart of our business. Juice n power formulates and manufactures a range of natural colourings and flavourings for the vapological industry


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

90 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

Resolved - Customer service very poor

***UPDATE 220724***
Matter now resolved. After receiving no response to my first attempt to contact via online chat after delivery of the wrong items I tried a second time. Eventually (again a very long time) I received a response and was told they would look into it and get back to me. Nobody came back to me and I think the chat eventually timed out, either that or I was cut off. However the following day, to my great surprise, I received a large delivery! I originally ordered 12 btls of juice but in this second delivery I received 20 btls of what I ordered, 10 of the same flavour in a different strength, and another 10 of various random flavours. So 40 btls total! While I cannot say that the slow and / or non-existent responses to chat is good, this resolution is over and above expectations and I cannot complain. Review therefore amended from 2 stars to 4 and I shall order again in the future. Many thanks.
190724 - Customer service very poor. I have placed a handful of orders and at first things went well with my deliveries turning up promptly and the price being competitive. On my last but one order I was offered a free bottle of Nic Salt. This did not arrive so I emailed immediately but received no response at all. I then placed another order more recently and contacted them via live chat about the missing bottle. I was advised this would be added to my current order. I asked for an email confirmation but despite leaving the window open for a VERY long time this was ignored. The order arrived this morning and is completely wrong without a single bottle of what I ordered and is also missing the promised free bottle. Currently waiting for a response on live chat again but like last time it is not very live at all - you have to leave the window open for as much as a hour before anybody responds. So just sitting here waiting now. Looks like I may have to go back to ordering elsewhere as I don't want to have to manage these sorts of problems just to save a few pence. I feel that a business that treats customers this way cannot be trusted on the whole and I have now wasted a lot of money without receiving what I ordered. Would be different if the customer service was reasonable but 🤷‍♀️. I can only hope I don't end up having to action a chargeback 🤞

19 de julio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

waiting on refund

found out on day of supposed delivery that the items weren't in stock - was offered some replacements but not to a good enough standard

15 de julio de 2024
Logotipo de Juice N Power

Respuesta de Juice N Power

Hi,

We’re sorry to hear you were disappointed with your experience. Occasionally, stock availability can change unexpectedly, and we understand the frustration caused when this is only identified close to dispatch or delivery time.

Our team did try to offer alternative options to avoid further delay, although we appreciate they may not have been suitable for your preference. We also understand waiting for a refund can add further frustration to the situation.

This review is from some time ago, and since then we have continued improving our stock management and customer communication processes.

If there is anything further you would still like us to assist with, please contact us at sales@juicenpower.com or call +44 1772 305000.

Kind regards,
Juice N Power

Valorada con 3 estrellas sobre 5

Quick delivery

Quick delivery, package came well wrapped and brand new. Not tested device yet. The downside is customer service never got back to me regarding the query about the discount code for new customers that gives 20% off and free delivery. Don't expect the free delivery as it's not an option. But still not a bad price compared to other competitors.

7 de julio de 2024
Logotipo de Juice N Power

Respuesta de Juice N Power

Hi,

Thank you for your feedback and for highlighting the quick delivery, secure packaging, and competitive pricing — we really appreciate it.

We’re sorry to hear about the confusion regarding the new customer discount and delivery offer, as well as the lack of response from customer support at the time. We understand how frustrating that can be and appreciate you bringing it to our attention.

This review is from some time ago, and since then we have continued improving both our promotional communication and customer support response handling to provide a clearer and smoother experience for our customers.

We hope you enjoyed the device once tested, and thank you again for your order and honest feedback.

Kind regards,
Juice N Power

Valorada con 5 estrellas sobre 5

great service

great service, i like the choice of delivery options. and my package turned up fast Thank you

20 de marzo de 2024
Logotipo de Juice N Power

Respuesta de Juice N Power

Thanks a lot, samantha Frost, Looking forward to serving you again soon!

Valorada con 5 estrellas sobre 5

All over great experience

Easy to navigate website. Always stock. Great prices. Prompt delivery.

15 de febrero de 2024
Logotipo de Juice N Power

Respuesta de Juice N Power

Thank you Hendrik Ferreira for taking the time to share your positive feedback with us! We're thrilled to hear that you like our website and enjoyed the shopping experience with us. We always work to offer all our customers an exceptional shopping experience! Thank you for choosing us and we look forward to serving you again soon!





for your kind words. We will do our best to offer your the top-notch website

Valorada con 5 estrellas sobre 5

Excellent company

Excellent company. Good choice of stock. Very quick delivery. Even a couple of extras included !! I would highly recommend and will definitely use again

9 de febrero de 2024
Logotipo de Juice N Power

Respuesta de Juice N Power

Thank you Hildred Young for your kind words! We're thrilled to hear that you had an excellent experience with us. We look forward to serving you again in the future. Your recommendation means a lot to us. Keep shopping with us!

Valorada con 5 estrellas sobre 5

Great vape online store

I found the liquid I use even though all the retailers said it was discontinued. Website easy to use and delivery was very quick!
Will deffo keep coming back as long as my vape liquid is available

1 de febrero de 2024
Logotipo de Juice N Power

Respuesta de Juice N Power

Thank you Kristian for choosing us! We're happy to have been able to provide you with the liquid you were searching for, even when other retailers said it was discontinued. Making our website user-friendly is a priority for us, and we're glad it helped you find what you needed. We truly appreciate your loyalty and look forward to serving you again. Rest assured, we'll do our best to keep your favourite vape liquid in stock. Happy shopping!





Valorada con 5 estrellas sobre 5

Works Great

I recently tried out the Juice and Power disposable vape, and let me tell you, it was awesome! The flavor I chose was super yummy, with lots of different ones to pick from. I really liked the fruity flavor the best—so refreshing and exactly as it's supposed to be. The vape device worked really well too, producing good vapor and being easy to use. The battery lasted a long time, which was great because I could use it all day without any problems. The vape felt strong and didn't leak or bother me at all.

21 de junio de 2023
Opinión espontánea
Logotipo de Juice N Power

Respuesta de Juice N Power

Thank you!

Valorada con 5 estrellas sobre 5

Wrong products sent, quickly resolved.

I've ordered from Juincenpower a couple of times after trying their product from a friend. I've used the disposables a few times now. Great flavour. They recently messed up my order and sent the wrong products, 4 of the vape liquid bottles instead of the disposables. I will admit the communication wasn't great after I contacted them, I got no response. But a few days later they sent me my actual order with an added disposable to make up for the mistake and didn't ask for the other bottles in return. Can't fault them at all there. Communication could be better, but over all the products are great, and I've had nothing but a good experience.

19 de octubre de 2022
Opinión espontánea
Logotipo de Juice N Power

Respuesta de Juice N Power

We sincerely apologise for the mix-up with your order and the lapse in communication you experienced. Ensuring our customers receive the correct products promptly is paramount, and we're working on improving our communication channels to better serve you in the future. We're relieved to know that you were satisfied with the resolution of receiving your actual order with an extra product. Thank you for your honest review and for giving us a second chance to correct the inconvenience caused by our side. We look forward to serving you better in your future orders.

Valorada con 5 estrellas sobre 5

Ordered 4 bottles of juice and one…

Ordered 4 bottles of juice and one bottle had a hole in the bottom, leaked out the entire content.
Emailed and received a personal phone call from Juice n Power. They were very apologetic and offered to replace the damaged bottle for me without any cost to myself.
Excellent customer service experience and I can't fault them. They appreciate customers regardless of how much money customers spend.
The best flavoured E juice on the market.
Will most definitely recommend Juice n Power for flavour and customer service.

27 de junio de 2022
Opinión espontánea
Logotipo de Juice N Power

Respuesta de Juice N Power

We're deeply sorry to hear about the issue with one of the bottles in your order, but we're grateful for the opportunity to make it right. Your satisfaction is our top priority, and we're glad that our team's response met your expectations. Thank you for acknowledging our commitment to providing excellent customer service and for appreciating the quality of our e-juice flavours. We strive to ensure every customer feels valued, regardless of their order size, and we're thrilled to hear you'll recommend us for both our flavours and service. Looking forward to serving you again soon and thank you for being a part of our community!

Valorada con 1 estrellas sobre 5

Order not received

Order not received and after emailing 10 times with no reply I called to find out they weren’t going to bother sending my order. Terrible customer service no communication at all

1 de febrero de 2022
Logotipo de Juice N Power

Respuesta de Juice N Power

We are truly sorry to hear about your disappointing experience and the inconvenience it has caused you. It's unacceptable that you had to send multiple emails without receiving any response, and even more so that your order was not fulfilled as promised. This is not the level of service we aspire to provide, and we understand how frustrating this situation must have been for you.

We take full responsibility for the communication breakdown and the oversight regarding your order. We are currently reviewing our customer service processes to ensure this does not happen again in the future. Your feedback is invaluable to us as it helps us identify areas where we need to improve.
Thank you for bringing this to our attention, and we sincerely hope for the opportunity to restore your faith in our services.





Valorada con 5 estrellas sobre 5

Fast delivery time and awesome juices

Fast delivery time and awesome juices
I have been vaping these guys for almost a year and never get bored of them. Cant wait for them to release something new out.

15 de enero de 2022
Opinión espontánea
Logotipo de Juice N Power

Respuesta de Juice N Power

Thanks Liam!

Valorada con 1 estrellas sobre 5

Every order I make comes with either…

Every order I make comes with either the wrong items or items missing which is a real shame because I can’t fault delivery or ease of ordering.
I have just received my recent order and two of the flavours are wrong. I only like rainbow sweets and strawberry lemonade but there were two vimtonics in there

7 de diciembre de 2021
Logotipo de Juice N Power

Respuesta de Juice N Power

We sincerely apologize for the repeated issues you've encountered with your orders, specifically the mix-up with the flavors. We understand how disappointing it must be to look forward to your preferred choices only to receive something different. We recognize the importance of getting your order right every single time.
Your satisfaction is crucial to us, and we appreciate your patience and feedback, which helps us improve. We will make sure that no inconvinience will cause to you in the future.
Thank you for bringing this to our attention, and we hope to regain your trust with our future actions.

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