Juicy Couture UK Opiniones 

114
•
TrustScore: 2.5 sobre 5

2,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Es dauert sehr lange, bis die Ware endlich da ist. Und dann kostet die Rücksendung über 6 Euro. Was aber besonders ärgerlich ist, dass sie nur über Kreditkarte funktioniert, auch wenn man gar nicht mi... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Die Versandzeiten sind furchtbar lang. Zusätzlich der absolut schlechteste Online-Handel was Rücksendungen betrifft. Allein der Prozess, bis man ein Rücksendeetikett bekommt. Dann darf man noch mehr a... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedd... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

One of the socks I ordered had slight damage - a hole near the heel, which is a bit disheartening considering the socks aren't cheap 😭 The rest of the haul was excellent quality though. Gratefu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Diseño de moda

Escrito por la empresa

Official Juicy Couture UK online store.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

114 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,6

Todas las opiniones

(114)

26 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I’m having a bad experience with this…

I’m having a bad experience with this company i brought BLACK DIAMANTE ZIP VELOUR HOODIE on the 27th and until now no updates from them I have sent them an email in regards to my package no resssssponse at all if u not going to send me what I brought give me my money back very bad service
Is a present for my daughter and I need to give it to her this weekend

27 de noviembre de 2023
Opinión espontánea
Logotipo de Juicy Couture UK

Respuesta de Juicy Couture UK

Thank you for your review.

During our Black Friday promotional sale we do state that orders can sometimes take longer than our usual delivery times due to high demand they can take up to 5 days for despatch.

As you state your order was placed 2 days ago, this should be despatched soon for you, please contact our Customer Services Team on service@juicycouture.co.uk with your order number for an update on your order.

We hope this helps.

With best wishes
Customer Services

Valorada con 4 estrellas sobre 5

Easy and quick delivery but no free returns

Easy and quick delivery but sizing is inconsistent, leading me to have to buy multiple times with a flat return fee each time. Experience would be better if UK returns were free. But generally the service is good and any issues I’ve had have been resolved. Restocking issues also mean I miss out on what I want too.

26 de octubre de 2023
Valorada con 5 estrellas sobre 5

Easy to order from the website

Easy to order from the website. Delivery came sooner than expected and packaged extremely well. The purchase is for my teenage daughter for Christmas but she loves her juicy tracksuits and accessories so know she will love this new item.

25 de octubre de 2023
Valorada con 1 estrellas sobre 5

I purchased a tracksuit and the top was…

I purchased a tracksuit but the top was a different colour than the bottom, which was my mistake! The two colours looked the same in the shopping. To correct my mistake it cost me £12.00 to send it back.
It was ridiculous! In the end, I lost money on an online purchase that went wrong!

Some companies offer free returns but Juicy return policy is to choose your courier for a return, knowing that the customer will lose money instead of their company.

I would have reordered but I wouldn’t order or purchase an item of Juicy clothing again!

25 de octubre de 2023
Opinión espontánea
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Respuesta de Juicy Couture UK

Thank you for your review.

We are sorry to hear of this problem with your order, with you ordering two different colour items. Your refund will be issued once your returned parcel has been processed, this is no problem.

With best wishes
Customer Services

Valorada con 2 estrellas sobre 5

Bad customer service

Placed an order JC56156 ballet pumps for my daughter all I've had is a confirmation email saying I've paid that's it ! Can't track order an have emailed customer services with no reply if I do not get some sort of correspondence frm yourselves I will be contacting Google pay an my bank about scam shopping!!!!!!!!!!

12 de septiembre de 2023
Opinión espontánea
Logotipo de Juicy Couture UK

Respuesta de Juicy Couture UK

Thank you for your review.

We are sorry to hear of this problem with your order! We understand that your refund for your order has been processed, we are sorry for this issue on this occasion.

With best wishes
Customer Services

Valorada con 5 estrellas sobre 5

Black ballet pumps…

Updated when dispatched from ordering.delivered on time.my daughter was happy with shoes plus got a free tote bag which she uses as school bag overall experience excellent.would recommend this company.🌟

28 de agosto de 2023
Valorada con 4 estrellas sobre 5

Nothing special

There was nothing amazing about it. It just came it was a little confusing because someone to a picture infringement of my door but left it in the garden

29 de agosto de 2023
Valorada con 3 estrellas sobre 5

Missing item

Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedding a lot on the first wear) . Would avoid buying through the official site

Update: they did fix the issue by refunding the missing item

21 de agosto de 2023
Opinión espontánea
Logotipo de Juicy Couture UK

Respuesta de Juicy Couture UK

Thank you for your review.

We are sorry to hear of this problem with your order! We are not aware of your outstanding request, please re-send your enquiry to service@juicycouture.co.uk, and we can investigate this for you.

We hope this helps.

With best wishes
Customer Services

Valorada con 1 estrellas sobre 5

The shorts were not delivered to house…

The shorts were not delivered to house but were left at Tavistock news agents bedford
- I went to collect twice but parcel not there apparently it’s in way back to you but payment has been taken

24 de julio de 2023
Logotipo de Juicy Couture UK

Respuesta de Juicy Couture UK

Thank you for your review.

We are very sorry that DPD had issues with delivering your parcel.

We can see that your refund for this order has been processed as per your request, we hope this helps.

With best wishes
Customer Services

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