Great site, lovely clothes, easy purchase process and prompt delivery. The coat I ordered in my usual size arrived and it's way too big. I've tried to return via the link to Royal Mail's return servic... Ver más
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Consulta las opiniones de los clientes
I first was in communication with Anna at Jules B regarding sizing for the Lofina. The replies were quick, helpful and very professional. Once ordered, shipping communication was great and the sandals... Ver más
La empresa ha respondido
Again faulty goods, a pair of Oliver Sweeney boots, unwearable due to tie hook breaking, reported to julesb, stated they would be in-touch. Never heard from them again. Very very poor customer servic... Ver más
The quick shipping and turnaround delivery to the US. One suggestion that i do have for the team is please for different brand do provide correct sizing don't put up a generic size chart and expect e... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa
- también en la categoría
- Tienda de accesorios de moda
- Tienda de ropa para hombres
- Tienda de ropa para mujeres
- Zapatería
Escrito por la empresa
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Información de contacto
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle, Reino Unido
- +44 (0) 1912112331
- customercare@julesb.co.uk
- julesb.com
3,7
Medio
182 opiniones
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I ordered a Varley Fullerton
I ordered a Varley Fullerton, it arrived and the drawstring around the hood had been cut and then fabric used to try and stitch it back together. I emailed them twice about it with no response, they are selling faulty products and don't even bother to respond to customers. Am sending it back as faulty.
20 de enero de 2025
Opinión espontánea
Respuesta de Jules B
Hi Madiha,
I apologise for the inconvenience caused by the faulty item you received. I wanted to to ensure that this issue has been since resolved and upon reviewing the communication with our customer care team, I see that you received a response to your query within 3 working days. Our usual response time is within 2 days, but during busy periods it may take slightly longer.
Please rest assured that we take great pride in providing high-quality products to our customers. When a customer reports a fault, we are committed to resolving it promptly and after reviewing the images of the item and the reported issue, I can confirm that this repair was not done by our company. Therefore, we are currently investigating this matter with the brand itself.
I am pleased to see you have been refunded in full for this order. Once again, we apologise for the disappointment caused regarding this matter.
Kind Regards,
Jules B
A happy customer!
My second time buying items from Jules B and it has been another excellent experience. Easy purchasing, good pricing, fast shipping to the US (with detailed tracking) and lovely packaging all makes me a repeat customer.
17 de enero de 2025
Opinión espontánea
Respuesta de Jules B
Hi there
Thank you so much for your wonderful feedback! We’re thrilled to hear that your second experience shopping with us was just as excellent as the first.
We also appreciate your kind words about our packaging—it’s always our goal to make every aspect of your shopping experience enjoyable. We’re so glad to have you as a repeat customer and look forward to serving you again soon!
Kind Regards,
Jules B
Great experience
I found Jules B online and being a United States customer never heard of them. The price for the dress shirt was unbeatable and I decided to order. Ordering process was seamless. Next day I started receiving daily notifications about the status of the shipment. The package came on time, very nicely packed and packaged.the service exceeded my expectations. Highly recommend!
13 de enero de 2025
Opinión espontánea
Respuesta de Jules B
Hi there,
Thank you so much for your kind words and feedback! We’re thrilled to hear that your experience with Jules B exceeded your expectations. From the seamless ordering process to the consistent updates. We strive to deliver top-notch service, and it’s wonderful to know we hit the mark for you. We truly appreciate your recommendation and look forward to serving you again in the future!
Kind Regards,
Jules B
Positive experience
Customer Care Team responded when they needed to
10 de enero de 2025
Opinión espontánea
Respuesta de Jules B
Hi Fiona,
Thank you for sharing your experience! We’re pleased to know our Customer Care Team was there for you when you needed assistance. We hope to see you shopping with us again soon.
Kind Regards,
Jules B
Fantastic store, fantastic products
Love the brands carried here, quick delivery from UK to USA-- just wish there was a US branch for free shipping !!
7 de enero de 2025
Opinión espontánea
Respuesta de Jules B
Hi there,
Thank you for your wonderful feedback! We’re thrilled to hear that you love the brands we carry and that your order arrived quickly from the UK to the USA.
Your support means the world to us, and we look forward to serving you again soon!
Kind Regards,
Jules B
Do not buy from this website
Do not buy from this website! Order placed no email confirmation, received delivery and not happy with it. Terrible communication. Numerous emails unanswered and call finally returned after having to go down the legal route for consumer protection. Never experienced this kind of service in 30 years.
20 de diciembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi Olly,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and want to assure you that providing excellent service is extremely important to us.
Unfortunately, we’ve been unable to locate any record of your order or any correspondence from you in our system based on the details given with the review. To help us resolve this matter quickly, could you please provide us with additional details through the request we've sent you?
We are committed to addressing your concerns and ensuring your satisfaction, and we appreciate your assistance in helping us locate your order.
Kind Regards,
Jules B
no communication, no refund
no communication, no refund, I've sent them faulty item back it reached them 3 weeks ago, I didn't get refund so far, I've sent them 2 emails about it but didn't get any reply, they don't pick up phone as well, you can only leave them message, but so far no one phone me back
6 de enero de 2025
Opinión espontánea
Respuesta de Jules B
Hi Ina,
Thank you for taking the time to share your experience, and we’re truly sorry for the inconvenience you’ve faced. We acknowledge that our response times to customer inquiries have been slower than usual due to a significant increase in the volume of inquiries, and we sincerely apologise for the delay in addressing your concerns.
We want to confirm that your order has now been refunded in full. Please note, we are a small team however we are actively working to improve our processes and reduce response times to ensure a better experience for all our customers.
If you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
Jules B
My experience with your store has been…
My experience with your store has been fine. The disappointing thing is Stetson has begun making their flatcaps in China. I have a lot of Stetson caps, most made in Europe including a grey one just like the one I bought from you and it was made in Europe. Pretty disappointing.
21 de diciembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi Rebecca,
Thank you for sharing your feedback. We’re glad to hear your experience with our store has been positive, though we're sorry to learn of your disappointment regarding the manufacturing changes for Stetson caps.
If you ever have any queries regarding any products sold by us, feel free to get in touch with our customer care team who will be happy to assist you.
Kind Regards,
Jules B
Always great service and extremely fast…
Always great service and extremely fast delivery- thank you!
2 de enero de 2025
Opinión espontánea
Respuesta de Jules B
Hi there,
Thank you for your feedback! We're delighted to hear you’re happy with our service and speedy delivery. We appreciate your support!
Kind Regards,
Jules B
Absolutely beautiful robe
Absolutely beautiful robe. Prettier in person.
Easy transaction and shipping.
28 de diciembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi Kristina,
Thank you for your kind words! We're thrilled you love your robe and had a smooth shopping experience.
Kind Regards,
Jules B
now…
Ended up looking into my shipping issue and got it worked out
23 de diciembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi Logan,
I'm sorry to hear of the inconvenience you experienced with the delay in receiving your parcel. I understand how frustrating it must have been to wait longer than expected.
Although delays are unfortunately common among courier companies during the holiday season due to the high volume of shipments, I was surprised and sorry to learn that your parcel took three weeks to arrive. Such an extended delay is highly unusual, and I regret that this occurred in your case.
That said, I’m glad to see that your parcel has now been successfully delivered. While we cannot undo the inconvenience caused by the delay, I truly hope that you are happy with your purchase and that it meets or exceeds your expectations.
Once again, please accept my apologies for the disruption this situation caused and we greatly appreciate your understanding and patience.
Kind Regards,
Jules B
Delivery went missing
Delivery went missing. Claims was delivered but was never received. Have tried to contact Jules B but no response received. Have now had to purchase garment from alternative retailer. I would recommend paying a bit more and using a trusted retailer which is what I now wish I had done.
29 de noviembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi there,
I'm sorry to hear that you haven't received your parcel and sincerely apologise for any inconvenience this has caused. Please note that during busier periods, our response times may be slightly longer. However, for urgent queries, we recommend giving us a call so that our customer care team can assist you promptly.
To help us locate your order and resolve this issue quickly, I’ve requested additional information from you. I look forward to assisting you and resolving this matter shortly.
Kind Regards,
Jules B
No communication
No communication! Ordered wrong coloured trousers which were nearly £200! Meant as a Christmas present, person sent a link and I thought it was the colour that came up, it wasn’t. Sent an email within about 20minutes of ordering saying this asking to cancel the order as there was no way to do so myself, was around midday on a Friday, so they had the rest of the day to respond.
No response, instead they dispatched it on the day, now Monday morning 10.10AM still no response and it’s meant to arrive today. I sent two emails before they dispatched it.
For the amount of money I’m paying for a pair of trousers I expected ALOT better!
Now if I catch the postman I will refuse the package and get it sent back that way if not I’ll have to pay another £5 for the postage of something they could of cancelled if they just looked at their emails.. I told them I wanted the other colour instead, this is unlikely now 😑
29 de noviembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi there,
We’re sorry to hear about your recent negative experience and that you were dissatisfied with the service.
Please know that we respond to all customer inquiries in the order they are received to ensure fair response times for everyone. During peak times, it may take longer to respond due to the high volume of queries. For urgent matters, such as cancellations, we recommend reaching out to our customer care team by phone.
Regarding your specific order, I can see it was dispatched within an hour of being placed. Unfortunately, once an order is in the process of being shipped, we are unable to cancel it.
I can see a member of our customer care team has been in touch to provide you with the information on how to make a return. Once again, we're sorry that we could not fulfil your cancellation request and for any frustration caused by this.
Kind Regards,
Jules B
Uggs Shipped to the US :)
I ordered Uggs and had them ship to the US. Reliable and was updated every step of the way!
29 de noviembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi Rachel,
Thank you for sharing your experience! I'm glad to hear you were happy with the service provided and you were kept updated throughout the shipping process. We hope you’re enjoying your new Uggs, and we look forward to serving you again soon!
Kind Regards,
Jules B
Respuesta de Jules B
Hi Adekunle,
Thank you for reaching out. I'm very sorry to hear that you have not yet received your order. After reviewing our records, it appears that we have not received any prior communication regarding this issue.
Please note that in order for us to investigate and resolve such matters, it is essential that you contact our Customer Care team directly. Without your engagement, we are unable to take the necessary steps to address your concern.
A member of our customer care team will contact you shortly to assist with this matter.
Kind Regards,
Jules B
Quick shipping, even to the USA!
Quick shipping, even to the USA! Good prices. Wonderful selection. Thanks!
13 de noviembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi there,
Thank you for your feedback! We're delighted to hear your order arrived quickly, especially considering you're based in the USA. We truly appreciate your support and look forward to serving you again soon!
Kind Regards,
Jules B
It’s been over 2 weeks and I have not…
It’s been over 2 weeks and I have not received my order. Tried to contact customer service. No response. This is a shipment to the USA. This is so concerning as it’s an expensive product too.
7 de noviembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi there,
Thank you for sharing your feedback. We’re truly sorry to hear about the delay with your order and any frustration it has caused.
Please note that if your email was sent outside our office hours, responses may take up to 48 hours during busier periods. Rest assured, a member of our customer care team will reach out to you at the earliest opportunity.
Upon reviewing your shipment, I can confirm that while the delivery is taking longer than anticipated, the parcel is making steady progress and is on its way to you. We’re confident it will arrive soon.
Kind Regards,
Jules B
Great Experience
I first was in communication with Anna at Jules B regarding sizing for the Lofina. The replies were quick, helpful and very professional. Once ordered, shipping communication was great and the sandals arrived quite quickly traveling from the UK to California, USA. And the fit was spot on and I amazed about how light and comfortable the Lofina is. Great sale price point as well…transaction was WONDERFUL. Many Thanks
21 de octubre de 2024
Opinión espontánea
Respuesta de Jules B
Hi there,
Thank you so much for your thoughtful review! We’re delighted that Anna could assist with sizing and that you found the communication and shipping process smooth and efficient. It’s fantastic to hear that the Lofina sandals are a perfect fit and that you’re enjoying their comfort and feel. We’re also glad you caught them at a great price! Thank you again for your kind words, and we look forward to serving you in the future.
Kind Regards,
Jules B
Communication was excellent and the…
Communication was excellent and the product was nicely packaged and exactly what I ordered. Nice job!
1 de noviembre de 2024
Opinión espontánea
Respuesta de Jules B
Hi Joseph,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your experience and that everything met your expectations. We take pride in our communication and packaging, so it’s wonderful to know it made a difference. Looking forward to serving you again soon!
Kind Regards,
Jules B
Amazed how quickly my order was…
Amazed how quickly my order was completed, processed, and shipped to the U.S.! Kudos!
18 de octubre de 2024
Opinión espontánea
Respuesta de Jules B
Hi Dan,
Thank you so much for your kind words! We’re thrilled to hear that you were amazed by the speed and efficiency of our service.
Ensuring a smooth and quick process from order to delivery is a top priority, and it’s wonderful to know we met your expectations.
Kind Regards,
Jules B
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