Great site, lovely clothes, easy purchase process and prompt delivery. The coat I ordered in my usual size arrived and it's way too big. I've tried to return via the link to Royal Mail's return servic... Ver más
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Consulta las opiniones de los clientes
I first was in communication with Anna at Jules B regarding sizing for the Lofina. The replies were quick, helpful and very professional. Once ordered, shipping communication was great and the sandals... Ver más
La empresa ha respondido
Again faulty goods, a pair of Oliver Sweeney boots, unwearable due to tie hook breaking, reported to julesb, stated they would be in-touch. Never heard from them again. Very very poor customer servic... Ver más
The quick shipping and turnaround delivery to the US. One suggestion that i do have for the team is please for different brand do provide correct sizing don't put up a generic size chart and expect e... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa
- también en la categoría
- Tienda de accesorios de moda
- Tienda de ropa para hombres
- Tienda de ropa para mujeres
- Zapatería
Escrito por la empresa
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Información de contacto
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle, Reino Unido
- +44 (0) 1912112331
- customercare@julesb.co.uk
- julesb.com
3,7
Medio
182 opiniones
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Returning was $49 and if I need to…
Returning was $49 and if I need to return the item with tracking number I have to pay $90 . I have never heard about something like this before . That’s insane
So, the item cost $170 and I should pay $90 to return it
6 de febrero de 2024
Opinión espontánea
Respuesta de Jules B
Hi Miray,
Thank you for providing us with some feedback. I'm sorry to learn your purchase wasn't quite right for you. We do not currently offer any return labels for international customer's and this outlined in our returns policy. We strongly recommend reviewing the delivery and returns policy before making a purchase to ensure your satisfaction with our service and to know what to expect. I am sorry for any disappointment caused.
Kind Regards,
Jules B
I had an awful experience
I had an awful experience. I received an email saying that my package was delivered and I did not receive my package. I sent an email to Jules B customer service and did not get a response. I’m very disappointed and would not recommend this company
29 de enero de 2024
Opinión espontánea
Respuesta de Jules B
Hi Elsa,
I sincerely apologise that there's been an issue with the delivery of your parcel. I can see you emailed us yesterday regarding this matter. Please note that due to the time difference between the US and UK there may be a delay in reply, however, our customer care team work hard to respond to all customer queries as soon as possible.
I have emailed you with further details on how we plan to resolve this matter for you. I'm sorry for any concerns caused, rest assured, we will sort this issue for you very shortly.
Kind Regards,
Jules B
I haven't received this item!!
I haven't received this item!!! I have emailed you and the shipper and no one has responded.
**** They refunded me with no questions asked.
29 de enero de 2024
Opinión espontánea
Respuesta de Jules B
Hi Amie,
Thank you for taking the time to give us a review. I'm very sorry to learn there was an issue with the delivery of your parcel, however, I'm really pleased our customer care team could resolve this for you so quickly.
Kind Regards,
Jules B
My item was never delivered.was…
My item was never delivered.was supposed to be delivered to me in the states, but got delivered to England. This site is a scam. I am reporting it to authorities!!!!! Do not buy from here
25 de enero de 2024
Opinión espontánea
Respuesta de Jules B
Hi Taylor,
I'm very sorry to learn there has been an issue with the delivery of your parcel. I'm currently unable to investigate the situation as we don't have any details pertaining to your order, therefore, I have requested some further details from you.
I want to assure you that we are a reputable company with a 40-year history in business. We truly value our customers and on the occasion that there is an issue with a purchase made, we treat it with utmost care and will work to resolve it as soon as possible.
Based on your description, it appears that the courier has returned your parcel to us due to an unidentified shipment issue. Unfortunately, we cannot determine the exact error until the parcel undergoes processing at our warehouse.
I'm very sorry for the inconvenience and concern this has caused but please be assured we are keen to resolve this for you in a swift and timely manner.
Kind Regards,
Jules B
Respuesta de Jules B
Hi Judith,
Thank you for your positive review! We're delighted to hear you loved the product and appreciated the fast shipping. Your satisfaction is our priority, and we look forward to serving you again.
Kind Regards,
Jules B
The shoes I purchased for my son came…
The shoes I purchased for my son came over international waters in a timely fashion. Great quality at a great price.
6 de enero de 2024
Opinión espontánea
Respuesta de Jules B
Hi Michael,
Thank you for your positive feedback! We're delighted to hear that the shoes for your son arrived promptly and met your expectations in terms of both quality and price. We thank you for shopping with us and look forward to serving you again.
Kind Regards,
Jules B
You sent me dirty clothes
You sent me dirty clothes instead of new ones. Disgusting. I contacted customer service and no response from them either. I don’t know what to do but I will never shop here again.
4 de enero de 2024
Opinión espontánea
Respuesta de Jules B
Dear Bogdan,
Thank you for taking the time to leave us a review, though I am sorry to hear about your recent experience with us.
We are sincerely sorry to hear about the condition you received your goods in. This is not the standard we strive to achieve. All products we sell are brand new and are all quality checked upon shipment. I apologise that this may have been missed on this occasion.
Please accept our apologies that you have not yet had a response to your email query. Our Customer Care department is dealing with an influx of queries at the moment following the Christmas period, so it is taking a while longer than usual to receive a response. In order to prioritise your query, I have requested some further information so we can identify your order and email to us.
Kind regards,
Jules B.
Perfect purchase!
Great delivery from UK. Thought it's gonna take forever to send to the US, but it was only a week - during Xmas time too! Product is perfect, as pictured!
29 de diciembre de 2023
Opinión espontánea
Respuesta de Jules B
Dear Rini,
Thank you so much for your kind review! We're thrilled to hear that your purchase was perfect and that the delivery exceeded your expectations, especially during the busy Christmas time.
We strive to provide efficient service, and it's wonderful to know that your product arrived promptly. Your satisfaction is our priority, and we're delighted that the product met your expectations. We hope that you will be back again soon!
Kind regards,
Jules B.
Good customer experience
Everything about the on line purchase was seamless. The product was represented accurately and the price was fair. I will shop here again.
5 de diciembre de 2023
Opinión espontánea
Respuesta de Jules B
Dear Michael,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that your online purchase went seamlessly and that you found the product representation accurate. It's always rewarding to know that our efforts to provide a fair price are appreciated.
We look forward to serving you again in the future and hope to make each of your shopping experiences just as enjoyable.
Kind regards,
Jules B.
Seamless from ordering to receipt in…
Seamless from ordering to receipt in the mail.
18 de diciembre de 2023
Opinión espontánea
Respuesta de Jules B
Dear Jeffrey,
Thank you for taking the time to share your experience with us.
We're delighted to hear that your journey with Jules B, from ordering to receiving your parcel, was seamless. Providing a smooth and efficient service is one of our top priorities, and it's wonderful to know that we met your expectations.
We sincerely appreciate your feedback, and we look forward to serving you again in the future.
Kind regards,
Jules B.
great experience..will continue to buy from Jules B
I purchased a designer jacket at Jules B b/c the price was lower than other US retailers and many US retailers were out of stock. I was a little skeptical that I might experience an issue ordering from an overseas retailer for the first time. The tracking provided by Royal Mail, and the product that I received was absolutely perfect. Extremely happy with the experience, and would definitely buy from Jules B again.
15 de diciembre de 2023
Opinión espontánea
Respuesta de Jules B
Dear Ryan,
Thank you for taking the time to leave us a review.
We're thrilled to hear that you had a great experience shopping with Jules B, and we appreciate your trust in us for your overseas purchase. We understand there may be some scepticism when ordering from overseas, but we work with Royal Mail along with local courier services to ensure goods arrive safely.
We value your feedback and are delighted to have you as a satisfied customer. We look forward to serving you again and providing you with more great experiences in the future.
Kind regards,
Jules B.
Thank you
Thank you, your store is very prompt with processing orders
22 de noviembre de 2023
Opinión espontánea
Respuesta de Jules B
Dear Timothy,
Thank you for taking the time to leave us a review.
We're delighted to hear we processed your recent order promptly. Providing an efficient service is a top priority for us.
We appreciate your feedback, and we look forward to the pleasure of serving you again.
Kind regards,
Jules B.
Good customer service
Ordered something and package came empty and torn open, emailed them about it and they fixed it will order from them again.
7 de noviembre de 2023
Opinión espontánea
Respuesta de Jules B
Thank you for taking the time to leave us a review.
We sincerely apologise for the inconvenience you experienced with your order. We're grateful for your understanding, and we're pleased we could resolve the issue for you.
Your willingness to give us another chance means a lot. We look forward to serving you again soon with an even better experience.
Kind regards,
Jules B.
Great service and I love the Bize top…
Great service and I love the Bize top A* to your company
18 de noviembre de 2023
Opinión espontánea
Respuesta de Jules B
Dear Helen,
Thank you for your kind feedback. It's fantastic to hear you'd consider your experience with us A*!
We're thrilled to hear how delighted you are with your new Bize top. Bize is a brand that we're very proud to stock here at Jules B, and it's great that we can share this with our customers like you.
We hope that you'll be back again soon to explore some more of our great products!
Kind regards,
Jules B.
Quick shipping!
I was impressed that the item shipped the next day after purchasing! It also came a lot faster than local deliveries I get considering the item is coming from the UK and I live in the US
17 de noviembre de 2023
Opinión espontánea
Respuesta de Jules B
Dear Kai,
Thank you for taking the time to share your feedback. We're thrilled to hear that you were impressed with our service and the prompt shipment of your item. It's great to know that the international delivery exceeded your expectations in terms of speed.
At Jules B, we strive to provide a seamless and efficient service, and your feedback is a testament to our commitment. We look forward to serving you again in future!
Kind regards,
Jules B.
Its was great and this was the first…
Its was great and this was the first time i've ordered from you guy. Everything went smoothly. Even the shipping was very fast especially when its came across the pond. Thank you. Love the jackets and the belt.
5 de noviembre de 2023
Opinión espontánea
Respuesta de Jules B
Dear Kenny,
Thank you for taking the time to share your experience with us.
We're thrilled to hear that your first experience with Jules B was a great one! It's fantastic to know everything went smoothly, and it's good that you received your order promptly, especially across the pond.
In addition to our speedy service, we continually work to curate a diverse selection of high-quality products. We're delighted to hear you found your new jackets and belt through us, which you love.
We hope to see you again soon so we can continue to offer a 5-star experience across all of your future purchases!
Kind regards,
Jules B.
What a waist of time
What a waist of time, the worst online experience i have ever, how could that happen an order that supposed to be sent to the US , it was sent to the UK worse , customer service said once we receive the package we will refund are we in north Korea!!???
13 de noviembre de 2023
Opinión espontánea
Respuesta de Jules B
Hi Idris,
Thank you for taking the time to provide us with some feedback. We sincerely apologise for the inconvenience you've experienced with your recent order.
Our customer service team is eager to assist you, but unfortunately, we couldn't locate any prior communication from you. To better address your concerns, we have requested some additional information from you We look forward to hearing from you soon.
Kind Regards,
Jules B
I absolutely luv the skirt I purchased!
I absolutely luv the skirt I purchased from me369! The pattern is unique and it’s made well. It’s a show stopping piece.
Thank you for the excellent customer service by responding quickly to my question, and then the shipping was super fast too. I’m very happy with my purchase.
3 de noviembre de 2023
Opinión espontánea
Respuesta de Jules B
Hi there,
Thank you for taking the time to give us a review! We're thrilled to hear that you love your new purchase. I'm glad to know you've been happy with the service you've been provided by our customer care team, furthermore, that you were pleased with the shipping timeframe. Thank you again for your kind words.
Kind Regards,
Jules B
Again faulty goods
Again faulty goods, a pair of Oliver Sweeney boots, unwearable due to tie hook breaking, reported to julesb, stated they would be in-touch. Never heard from them again. Very very poor customer services. Don’t buy from these. Lots of better service companies online. Stay clear.
1 de noviembre de 2023
Opinión espontánea
Found a cool dress and at a great…
Found a cool dress and at a great price! The collection at Jules B is unique and they have a responsive customer service team.
10 de abril de 2023
Opinión espontánea
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