Ignorant company, faulty stock !!
I ordered a vape kit as well as a prefilled vape pod on the 13th August. On the 22nd August I receive an email saying the flavour I ordered was out of stock. I initially thought "well why have it listed as available if it actually isn't" but whatever, these things happen. So instead of taking the offer of a replacement, I asked for a refund as this was the only flavour that I wanted. I waited a few days but heard nothing back to confirm this, nor did I receive a refund. So I sent another email basically asking what was happening. Still no reply. I waited a few more days and emailed again. Still no reply. So I decided to go to the website where I placed my order, looking for a live chat. But this instantly took me to a business WhatsApp, so I explained that I'd tried to email but I'm having no luck etc, and it appears I wasn't having any luck with the WhatsApp either because after a further two messages, surprise surprise I STILL heard nothing back. But then finally, on the 18th September, my package arrived. I was annoyed by how long it had taken, and with the company for being so ignorant, but thought "stop being mardy, you have it now" BUT THEN, after opening it, I realised it started to leak !! And not just a little bit either. More or less half the liquid leaked out within 30mins of setting it up, and it was stood upright at that. I'm just glad it wasn't in my bag or my pocket. Anyway, I decided the take that pod out, and replace it with the prefilled pod that I had also ordered, and jesus christ that leaked too ... what an absolute joke and a complete waste of money. Never again will I order from this site. Even if they are the only ones to "stock" my favourite flavour 👎🏼👎🏼👎🏼👎🏼👎🏼
Respuesta de Just Vape 365 UK
Hi Samantha,
Thank you for taking the time to share your experience, and we are genuinely sorry to hear about the issues you faced with your order.
Firstly, we completely understand how frustrating it must have been to experience stock availability issues, delays in communication, and then product problems after finally receiving your order. This is certainly not the experience we aim to provide to our customers.
Regarding the out-of-stock issue, while we do our best to keep stock levels updated, occasionally products can become unavailable due to high demand or stock discrepancies. However, we fully understand that this does not excuse the lack of communication you experienced afterwards, and we sincerely apologise if your emails or messages were missed or delayed.
We are also very concerned to hear about the leaking pods. While manufacturing faults can occasionally happen, receiving multiple faulty products in the same order is understandably disappointing, and we completely appreciate your frustration.
If this matter is still unresolved, we would genuinely appreciate the opportunity to investigate this properly and make things right for you. Please contact our team directly at marketing@justvape365.co.uk or call us on 01772 305000 with your order details so we can review what happened and work towards a suitable resolution.
We appreciate your feedback as it helps us improve both our service and customer experience moving forward.
Kind regards,
Just Vape 365 Team