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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have used Kango twice, the first time, there were issues with the SIM (not Kango’s fault). The reason for the 5* rating is their customer service was impeccable. They helped fix the issue in no time... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Very poor experience when a problem occurred. Ordered 5 sims, only 3 worked (apparently a known issue). I get it problems happen. First replacement sent straight away, great experience. When secon... Ver más

Valorada con 5 estrellas sobre 5

Purchased the USA eSIM two weeks before travel and had used it without any problems during my stay in the USA. Customer service responses before my purchase and after my purchase was great. Instructio... Ver más

Valorada con 5 estrellas sobre 5

My husband, our two kids, and I all signed up for Lyca Mobile eSIMs through Kanga Mobile for our trip to the USA for two week. What can I say? It was fantastic! The service was truly unlimited, w... Ver más

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

Kango Mobile is a leading eSIM provider based in London, UK, dedicated to making international connectivity simple and affordable. While we don't offer our own eSIMs, we partner with the most trusted carriers globally to bring you the best plans available. Our focus is on providing you with seamless access to the world’s top networks at the most competitive prices. We understand the importance of staying connected, especially when traveling, which is why our plans include features like 5G data speeds and hotspot capabilities, ensuring you have fast and reliable internet access wherever you go. Whether you’re streaming, working, or keeping in touch with loved ones, our eSIM plans are designed to meet your needs without breaking the bank. At Kango Mobile, we take pride in offering the cheapest rates in the market without compromising on quality. Our mission is to eliminate the hassle of high roaming costs and provide you with an easy, flexible solution for staying connected. Whether you’re a frequent traveler or just need temporary coverage, Kango Mobile ensures you get the best value and the best service, so you can focus on enjoying your journey.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

37 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,2

Todas las opiniones

(37)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Impeccable customer service

I have used Kango twice, the first time, there were issues with the SIM (not Kango’s fault). The reason for the 5* rating is their customer service was impeccable. They helped fix the issue in no time and were consistent in their communication and didn’t stop help until the problem was fixed. I have used them for another trip to the US where the product was faultless. I would rather Kango over larger E-Sim companies.

27 de mayo de 2026
Opinión espontánea
Logotipo de Kangomobile

Respuesta de Kangomobile

Thank you for your wonderful 5-star review, Stephen. We truly appreciate your support and kind words.

Providing the best possible service to every customer is always our priority, and we’re delighted to hear that you had a great experience with Kango Mobile.

We look forward to serving you again in the future and will be happy to offer a special discount for our valued returning customers. Thank you again for choosing Kango Mobile.

Valorada con 5 estrellas sobre 5

Great service! Had issues but quickly supported!

I purchased two of these US Sims prior to our trip to America. One worked instantly after following the simple instructions. The second one did not work. I quickly replied back to the automatic email that they had sent and they got straight to helping me out. They sent me a new one that didn't work. Maybe it was my wife's iPhone. I don't know. But every time I sent an email back I had a reply within 2 minutes. Now it's a few hours later and it's all fixed. I think a lot of these SIM type companies run into problems with their providers. However, I can say that this company definitely has an active customer service. I will definitely use them next time besides having a very good price. I highly recommend. Just know that all of these services run into problems with their providers so I wouldn't mark them down if you have an issue. It's how they fix it and how quickly they fix it is is why I think they deserve five stars.

31 de julio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Purchase USA eSIM

Purchase USA eSIM
All good clear instructions and did what it said on the tin.
Only improvement would be to be able
To pre set a start and end date so your not walking through arrivals trying to scan QR codes to activate etc.

1 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

It was a smooth process and easy to set up. It was great value for money as the connection was amazing throughout my entire trip (i was mainly around chicago). Highly recommend!

31 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unfortunately not a good Experience!

Unfortunately, a negative experience – setup was super quick – customer support also responds extremely quickly – however, it turns out that the hotspot isn't unlimited as stated on the website, but only at 3G speeds, which was the main reason for my purchase. Support even admitted that they didn't know this themselves – but unfortunately, they weren't willing to help me despite their own mistake. They also stopped responding to my emails.

10 de junio de 2025
Opinión espontánea
Logotipo de Kangomobile

Respuesta de Kangomobile

Thank you for reaching out to us on Trustpilot. We appreciate your feedback and the opportunity to clarify the situation.
Please note that we are a reseller of T-Mobile services, and as such, we do not have control over the network or the hotspots provided by T-Mobile. Our website clearly states that the service includes a hotspot, but it does not specify that it is unlimited. We want to assure you that we do not advertise the hotspot as unlimited; we only mention that it is included as part of the package.
We take customer concerns seriously and have already assisted you through our customer service team. We responded promptly to your issue and reported it immediately to T-Mobile’s customer support for further investigation. However, please understand that we do not have control over the network's operation or any limitations set by T-Mobile. Thank you.

Valorada con 5 estrellas sobre 5

I ordered a 21-day USA SIM card

I ordered a 21-day USA SIM card. Right after placing the order, I immediately received the activation instructions, and registering the eSIM from eSIM Party was very simple. It worked perfectly from the moment we arrived until the end, using the T-Mobile network. Unlimited 5G internet and a strong signal the whole time. It was absolutely worth it.

13 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor experience when a problem…

Very poor experience when a problem occurred. Ordered 5 sims, only 3 worked (apparently a known issue). I get it problems happen. First replacement sent straight away, great experience. When second sim didn’t work, refused to send another saying I had already had a replacement. Very frustrating experience as couldn’t get an answer as to why they would only send one. The 4 sims we had worked great.

31 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible experience

Terrible experience, Ordered my USA Sim well in advance. Only to find an activation day at the provider had a technical issue which didn’t allow connection. I appreciate these these type things cannot be controlled, but there was no support given. I had to find out the issue myself, I’ve asked for a refund and waited a week with no response. I went with another Company and it was the seamless process won’t be using this service again I’m afraid

16 de marzo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great experience using the e-sim and…

Great experience using the e-sim and saved me a fortune on roaming fees. Could have done with some support setting up the e-sim as the instructions were minimal but no issues from then onwards. Customer service was top during my many queries.

23 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Travelling to USA - E-sim.

Travelling to USA. I didn’t want to be without my mobile for call/texts/videocalls/satnav and emails. This company are flawless to deal with. Email received with a code. Esim set up which was easy done and constant great signal. Never failed once and was a lot cheaper than any other options. Highly recommend and if ever I need an e-sim again I would use this company for sure!

17 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service

Purchased the USA eSIM two weeks before travel and had used it without any problems during my stay in the USA. Customer service responses before my purchase and after my purchase was great. Instructions were pretty clear and easy to follow! Key thing to note for eSIM activation was to have proper wifi network! Absolutely no complaints from my side!

11 de diciembre de 2024
Opinión espontánea

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