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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Same old System lack of information given ie lack of contact number .Its now the norm to decline jobs from Corgi home plan as either difficulties contacting customers or no contact details,basic stuff... Ver más

Valorada con 3 estrellas sobre 5

Avoid and save yourself a lot of wasted effort. Three scheduled appointments cancelled, two of which were cancelled over half way through the appointment slot. The other cancelled the night before.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very pleased we discovered Kantan. We had spent over 2 weeks ringing Gas safe registered engineers only to be let down in one way or another and when we did manage to extract a price from them, it wa... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Initially from an administration point of view it wasn't good - this is the first time I have used this company. I no longer understand why a lot of companies have no idea what the right and left... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas
  2. Fontanero
  3. Ingeniero de gas
  4. Mercado online

Escrito por la empresa

Kantan is a platform that helps trade professionals source leads, schedule appointments and manage paperwork. We offer boiler services, boiler and plumbing repairs and gas safety certificates nationwide through our 2,000-strong network of tradespeople.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

137 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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3,0

Todas las opiniones

(137)

1 opinión en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Avoid and save yourself a lot of wasted…

Avoid and save yourself a lot of wasted effort. Three scheduled appointments cancelled, two of which were cancelled over half way through the appointment slot. The other cancelled the night before. Go with a more reliable local company.

Update: They offered a free boiler service as reconciliation, which was accepted but then the engineer was still three hours late for the agreed timeslot. Good customer service from Kantan HQ, the actually delivery leaves a lot to be desired.

22 de septiembre de 2022
Opinión espontánea
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Respuesta de Kantan

Hi Silas, thanks once again for your feedback after our conversations on the phone and via email. Thank you very much for re-reviewing us. Rest assured your comments will be forwarded to our engineer to avoid future issues.

Valorada con 5 estrellas sobre 5

Boiler fixed in less than 12 hours!

We realised our boiler wasn't emitting any heat/hot water on Tuesday night. Found Kantan and booked in for a repair for the Wednesday, Thurs, or Friday. Got a message Wednesday morning that someone would be over later that day! The engineer who arrived (on time!) was very friendly and considerate - the issue ended up being something very minor and he showed me how I could fix it myself so I could handle it on my own next time. Really have nothing negative to say - this service is a total lifesaver and way faster/cheaper than calling around a bunch of different tradesmen!

21 de septiembre de 2022
Opinión espontánea
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Respuesta de Kantan

Hello Okay, seeing feedback like this makes my job even better. We at Kantan truly appreciate feedback and we will continue not to disappoint. We are very excited about our next adventure together.

Valorada con 5 estrellas sobre 5

Good service

Easy to book, great engineer and good service.

16 de septiembre de 2022
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Respuesta de Kantan

Hi Lauren, This feedback is great to see! We at Kantan appreciate the feedback given and will continue to give great service and customer care.

Valorada con 5 estrellas sobre 5

Painless way to get a boiler serviced

Painless way to get a boiler serviced. Will definitely use next year and have recommended to several friends

9 de septiembre de 2022
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Respuesta de Kantan

Hi J.Moore, firstly thank you for the feedback and for spreading the name of Kantan to friends. We appreciate the feedback we are excited to give them the same experience you had received.

Valorada con 4 estrellas sobre 5

Annoyance

Initially from an administration point of view it wasn't good - this is the first time I have used this company.
I no longer understand why a lot of companies have no idea what the right and left hand are doing.
When the appointment was sorted the engineer that came was fine and the job was completed successfully.
Speedily the invoice for payment arrived before the engineer left our property.
Probably won't use again.

12 de septiembre de 2022
Logotipo de Kantan

Respuesta de Kantan

Dear Clive,
Thank you for your feedback. We strive to provide the best experience possible for our users. Unfortunately, in this instance, the engineer who was scheduled to perform your service had to leave the country on short notice due to a family emergency. This required us to reschedule your appointment. I apologise for the inconvenience caused as a result.
We are continuing to work on our processes so that every scenario is accounted for.
I am glad that the appointment went fine after we rearranged it.
Thank you, and I hope you will consider using our service again in future.

Valorada con 5 estrellas sobre 5

excellent service

I experienced excellent service from Kantan. Great person on the other end of the phone who immediately understood my gas issue and put into motion a very rapid resolution. The engineer was most pleasant and efficient. I would recommend them to everyone and will certainly use them again.

9 de septiembre de 2022
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, I was kept informed with confirmation and reminders along with my serviceman’s name and that he would telephone me shortly before his arrival , which he did . David the serviceman was prompt polite and friendly and definitely know his craft . I would highly recommend this service .

8 de septiembre de 2022
Valorada con 5 estrellas sobre 5

Boiler Service

Good communication throughout. Polite engineer who was very knowledgeable. Easy and pleasant experience.

1 de septiembre de 2022

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