I ordered something on 24th June which still hasn't arrived even though it was dispatched the same day. They didn't provide a tracking code and no response to my email to chase the order, I'm beginnin... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
After receiving my HDFury Arcana, there were some initial set up issues, I spoke with Keene tech support, who took the time to help and get my tv and Arcana set up just right. No more SkyQ lip syn... Ver más
La empresa ha respondido
Very good service from start to finish. I contacted Keense with a technical query and they were able to respond promptly and positively. I subsequently placed an order for their: KLAB Gen 2 Digi... Ver más
La empresa ha respondido
Good company, support is helpful and excellent. Been dealing with them since 2008, when I used to sell their products when I was in sales for another company. Now I buy their products for my own perso... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de electrónica
- Servicio de reparación de equipos audiovisuales
- Proveedor de piezas electrónicas
- Empresa de electrónica
- Tienda de audio para el hogar
Información proporcionada por diversas fuentes externas
Products and accessories for video, home cinema, all forms of AV based leisure and entertainment
Información de contacto
The Haysfield , Malvern , Worcestershire, WR14 1GF, Malvern, Reino Unido
- 0800 009 6249
- sales@keene.co.uk
- keene.co.uk
Great company, recommended.
Great company, fast shipping. No issues at all. Thanks for the sweets in the parcel ;) Nice touch.
20 de abril de 2022
Respuesta de Keene
Hi Fredy,
Thanks for your 5 star review!
It is great that you took advantage of our quick delivery options and that you enjoyed the sweets too!
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
Very good service
Very good service. They helped with a technical problem, and sent me new firmware.
14 de marzo de 2022
Respuesta de Keene
Hi Adrian,
Thanks for the 5 star review!
I'm pleased our technical team were able to help you, we do try and ensure all of our staff have excellent knowledge of all of our product ranges!
We look forward to seeing you shop again with Keene.
Thanks,
Joe
Respuesta de Keene
Hi Vincent,
Thanks for the 5 star review!
It is great to hear you took advantage of our efficient service, we do try to pride ourselves on this!
We look forward to hopefully seeing you shop with Keene again in the future.
Many Thanks,
Joe
Excellent seller and fast delivery…5 star
Excellent seller and fast delivery would highly recommend
6 de marzo de 2022
Respuesta de Keene
Hi Fred,
Thank you for your 5 star review!
It is great to hear you took advantage of our quick delivery option, we do aim to get peoples orders to them as quickly as possible!
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
Respuesta de Keene
Hello,
Thank you for your 5 stat review!
It is great to hear you took advantage on our quick delivery options, we do try and have most of our products available with quick delivery options!
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
All good
All good stuff. I ordered whilst on back order and before I knew it it was delivered.
9 de febrero de 2022
Respuesta de Keene
Hi,
Thank you for our 5 start review!
I'm pleased that you items which were on back order arrived quickly, we do try our best to get any out of stock items to the customer as soon as possible.
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
Super service as always ⭐️ ⭐️⭐️⭐️⭐️
8 de febrero de 2022
Respuesta de Keene
Hello,
Thank you for our 5 star review!
We do focus on our customer service so it is great to hear you have experienced it multiple times!
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
Cannot fault the service I received…
Cannot fault the service I received when purchasing the vava short throw projector package. The sales team were very helpful with my many questions. Order was placed and delivery within a couple of days. All up and running. Couldn't have gone any smoother.
21 de enero de 2022
Respuesta de Keene
Hi Robert,
Thank you for your 5 start review!
It is great to hear that you found our sales team helpful, we do take pride in our teams knowledge of the products that they sell!
I hope you are enjoying your VAVA Projector and Screen, they are great products and I'm sure you will have enjoyed a movie night or two by now!
We look forward to you shopping with Keene again in the future.
Many Thanks,
Joe
Great fast service and free delivery…
Great fast service and free delivery was appreciated too
13 de enero de 2022
Respuesta de Keene
Hi,
Thank you so much for your 5 star review!
It is great to hear that you found our customer service great as we do take pride in our teams knowledge and customer service skills!
Hopefully we will see you shop with Keene again in the future.
Thanks,
Joe
Item took nearly two weeks to arrive
Item took nearly two weeks to arrive. I had to call to find out what was taking so long. The item was out of stock and was due from the Netherlands. I received an apology saying that normally I would have been notified of the delay by email but due to Black Friday things had been busy.
4 de diciembre de 2021
Respuesta de Keene
Hello,
We are really sorry to hear that you were not notified about the product being out of stock, as you mention we do usually ensure all customers are information if an item is out of stock. So I am very sorry this didn't happen.
The sales team have reviewed their processes to ensure that this won't happen again in the future. I hope you liked the product when it did arrive.
Hopefully we will see you shop with Keene again in the future.
Many Thanks,
Joe
Excellent service
Absolutely brilliant service,fastest delivery I’ve ever experienced .
This will be my first choice electrical retailer.
1 de noviembre de 2021
Respuesta de Keene
Hello,
Thank you so much for your 5 star review!
It is great to hear that you took advantage of our speedy delivery service, we do try and ensure that we get customers products to them as soon as we can.
We look look forward to seeing you shop with Keene again in the future.
Many Thanks,
Joe
Item received DOA
Item received DOA. Had prompt reply that refund would be issued. Waited two weeks and numerous emails and had no refund and not reply. Would not recommend or buy from again.
31 de octubre de 2021
Respuesta de Keene
Hi Matt,
Sorry that you left a 1 star review!
I'm sorry to learn that your product turned up damaged in transit between the UK and Australia. I know our team tried to be as honest as possible and help you source a retailer of your product in Australia for you to purchase a replacement product and issue a full refund to save having anymore issues with international shipping.
Unfortunately our refunds can take a little while to process and then it can take some time for the money to come into your account. I have checked with our accounts team and can confirm that the refund has been processed and your full refund should be with you.
Sorry that you felt your experience with Keene wasn't the best, I can assure you that we have taken your comments on board and are looking at how we can speed up our refund process and are sourcing a new international shipping company as we don't want products arriving damaged as you experienced.
Hopefully you understand and feel like you can shop with Keene again in the future.
Many Thanks,
Joe
Good efficient service
20 de octubre de 2021
Respuesta de Keene
Hi Anthony,
Thank you for your 4 star review.
I am pleased you found your experience with Keene efficient, we try and ensure that we can make the customers shopping experience as quick and easy as possible.
We look forward to seeing you shop with Keene again in the future.
Many Thanks,
Joe
VAVA UST Laser Projector
My experience right from the time of my enquiry about VAVA UST projector to purchasing was enthralling and exciting. The gentleman I spoke to demonstrated brilliant understanding about the workings of the projector and screen dimensions/ configuration. I was supported through and through without any pressure. I would therefore recommend Keene all day long!
19 de octubre de 2021
Respuesta de Keene
Hi Dr Femi,
Thank you so much for your 5 star review!
We are pleased that your staff team were able to help you with their knowledge of the VAVA Projector, we do ensure our staff know our products as best as possible so that we ensure we are able to help our customers needs.
I hope that you enjoy your VAVA projector and hopefully we will see you shop against with Keene in the future.
Thanks,
Joe
Good British company, not many like this left.
Good company, support is helpful and excellent. Been dealing with them since 2008, when I used to sell their products when I was in sales for another company. Now I buy their products for my own personal use. Not many companies like this left, good old fashioned quality and traditional customer service.
26 de agosto de 2021
Respuesta de Keene
Hi Mr Jones,
Thanks you so much for your 5 star review.
It is great to hear that you have been using use for a number of years and still are! We are pleased that you are impressed with our customer service as we do pride ourselves on it!
We look forward to seeing you continue to shop with Keene in the future.
Many Thanks,
Joe
I love these amps
I love these amps-they sound amazing for their size;
truly incredible-I would recommend to spend some money on Cambridge or
B and W speakers and wall mount them -the result is really good!!
Delivery was spot on as well
7 de agosto de 2021
Respuesta de Keene
Hi Tom,
Thank you for you 5 start review!
It is great to hear you are so impressed with our amps, we've got to say they are fantastic bits of kit! It is great that you took advantage of our speedy delivery options too.
We look forward to seeing you shop with Keene again in the future.
Many Thanks,
Joe
HDFury-4K Arcana 18Gbps
I bought a complex gadget and had problems ensuring that it was set up properly. I contacted Keene Technical Support by email and phone and they provided a fast satisfactory response which gave me an assurance that this Company had a thorough knowledge of their products and did their utmost to ensure their customers were fully supported. I would have no hesitation in purchasing further items and recommending Keene for their excellent sales support
2 de agosto de 2021
Respuesta de Keene
Hello,
Thanks you so much for your 5 star review!
We do ensure our staff have great technical knowledge in all of our products so they can offer the best support o customers. It is great to hear that they were able to help you with your product!
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
Respuesta de Keene
Hi Steve,
Thank you so much for your 5 star review!
I am pleased that you were impressed with your products and customer service you received! We do pride ourselves on our customer service and quality products!
We hope to see you shop with keene again in the future.
Many Thanks,
Joe
Great company..Great service..Great backup
Would not hesitate to recommend Keene to anyone looking to buy something from them, their delivery was fast with notifications so we knew when our delivery would arrive. The customer service was excellent, we asked a few non standard questions, and if I am honest didn't expect much in regards to an answer, but Adam responded quickly and was very helpful.
Great company who seem to look after their customers even after they have made the purchase.....how refreshing.
18 de julio de 2021
Respuesta de Keene
Hi David,
Thank you so much for your 5 star review!
I'm really pleased you took advantage of our quick delivery and that Adam was able to help your out with your technical questions. We do like to pride ourselves on our customer service and staff technical knowledge.
We look forward to hopefully seeing you shop with Keene again in the future.
Many Thanks,
Joe
Fast and good service
30 de junio de 2021
Respuesta de Keene
Hi Jonas,
Thank you so much for your excellent review!
I'm pleased that you were impressed with our customer service and fast delivery! Our team does pride it's self on its customer service and rapid delivery.
We look forward to hopefully seeing you shop with Keene again in the future.
Many Thanks,
Joe
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.