I ordered something on 24th June which still hasn't arrived even though it was dispatched the same day. They didn't provide a tracking code and no response to my email to chase the order, I'm beginnin... Ver más
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Consulta las opiniones de los clientes
After receiving my HDFury Arcana, there were some initial set up issues, I spoke with Keene tech support, who took the time to help and get my tv and Arcana set up just right. No more SkyQ lip syn... Ver más
La empresa ha respondido
Very good service from start to finish. I contacted Keense with a technical query and they were able to respond promptly and positively. I subsequently placed an order for their: KLAB Gen 2 Digi... Ver más
La empresa ha respondido
Good company, support is helpful and excellent. Been dealing with them since 2008, when I used to sell their products when I was in sales for another company. Now I buy their products for my own perso... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de electrónica
- Servicio de reparación de equipos audiovisuales
- Proveedor de piezas electrónicas
- Empresa de electrónica
- Tienda de audio para el hogar
Información proporcionada por diversas fuentes externas
Products and accessories for video, home cinema, all forms of AV based leisure and entertainment
Información de contacto
The Haysfield , Malvern , Worcestershire, WR14 1GF, Malvern, Reino Unido
- 0800 009 6249
- sales@keene.co.uk
- keene.co.uk
Great service.
Contacted Keene as my order had been lost by Royal Mail, Keene sent out a replacement via a different courier very quickly, thanks.
29 de junio de 2021
Respuesta de Keene
Hi Mr Goodey,
Thank you so much for your 5 star review!
It is a shame that your order was lost in the mail but I'm pleased we managed to get this sorted for you asap! We do pride ourselves on our customer service and speedy delivery options.
Hopefully we will see you shop again with Keene in the future.
Many Thanks,
Joe
Everything up to delivery was great
Everything up to delivery was great! Aftercare, on the other hand, was a bit of a letdown, which is disappointing given the expensive nature of the purchased item (4k UST projector).
15 de junio de 2021
Opinión espontánea
Respuesta de Keene
Hi Wolfgang,
Thank you for your review!
I'm sorry to hear you didn't think our aftercare was up to scratch. I've just looked into this for you and it looks as if our support team did reply to you the same day as your query, you would have received a link via email to view their response in our ticket system. When you followed up with an email saying you couldn't get the link to work a member of the team sent you an email with a response the same day!
I'm sorry the link didn't work and you understand that it wasn't our team ignoring your query and we did get back to you asap on both occasions!
I hope that have cleared things up for you and we hope to see you shopping with Keene again in the future.
Many Thanks,
Patrick
Great customer service
Great customer service coupled with good pricing and fast delivery
31 de mayo de 2021
Respuesta de Keene
Hi Philip,
Thank you for your 5 star review!
We do pride ourselves on our customer service and fast delivery so I'm pleased you were impressed with it!
We look forward to seeing you shop with Keene again in the future.
Many Thanks,
Joe
Delivery person went beyond the call of…
Delivery person went beyond the call of duty!
26 de mayo de 2021
Respuesta de Keene
Hi Franklyn,
Thank you for your 5 star review!
It is great to hear the delivery person went above on beyond to ensure you got your delivery. We do regularly review our delivery suppliers to ensure our customers are getting the best service possible, so we are really pleased this has been noted.
We look forward to seeing you shop with Keene again.
Thanks,
Joe
Very helpful after I ordered the wrong…
Very helpful after I ordered the wrong remote they sent me the correct one and a prepaid envelope to send the other one back
Nothing but great service 😃
23 de mayo de 2021
Respuesta de Keene
Hi Christopher,
Thanks you for your 5 star review!
I'm pleased that we managed to get you sorted with the right remote control quickly and efficiently! We do try and get any issues sorted as quickly as possible for our customers.
Hopefully we will see you shop again with Keene in the future!
Many Thanks,
Joe
HDFury Arcana.
After receiving my HDFury Arcana, there were some initial set up issues, I spoke with Keene tech support, who took the time to help and get my tv and Arcana set up just right. No more SkyQ lip sync problems and my Sonos Arc can now output full Dolby Atmos.
Anybody with SkyQ lip sync issues, or only having HDMI ARC ports on their tv and want full Dolby Atmos from the Sonos Arc should invest in the HDFury Arcana.
Keene is an excellent company and the HDFury is great bit of kit.
10/10
14 de mayo de 2021
Respuesta de Keene
Hi Sharky,
Thank you very much for your review!
It is great to hear that our Tech team were able to support you in getting your HDFury Arcana set up and working. It is a great bit of kit!
I hope to see you shop with Keene again in the future and that you are enjoying your full Dolby Atmos from your Sonos Arc!
Many Thanks,
Patrick
5 Star Service
Knowledgeable, courteous, efficient. Excellent customer service. Don’t waste your time going to other suppliers - Deal with Keene, I did and I will be returning should I need anything else.
4 de mayo de 2021
Respuesta de Keene
Hi Andrew,
Thank you for your 5 star review!
It is great to hear you found our team so helpful, we do pride ourselves on our staff’s knowledge and customer service.
If you have any further questions please just get back in touch and we look forward to you shopping with Keene again in the future!
Many Thanks,
Joe
No update for my order
I have placed an order on 13th April, got no order confirmation until I made a phone call to the service hotline. It has been 16 days today, and my order item still has not been dispatched yet. The only one star I want to give is to the simple design page to the website and the effective reply from some staff of Keene.
29 de abril de 2021
Respuesta de Keene
Hi Victor,
Sorry you that you have left a 1 star review after your experience!
We have been looking into why you didn’t receive your original order confirmation emails as they were definitely sent to you when you placed the order.
As explained to you our supplier was waiting for stock to arrive which we were keeping you updated on as and when we go updates. We are as disappointed as you on the time you had to wait for your order to be dispatched and we have addressed this with our supplier.
I hope the customer service you received has meant you will be happy to shop with Keene again in the future!
Many Thanks,
Joe
Service was good
Service was good, item arrived in good time and very helpful getting it to work
21 de abril de 2021
Respuesta de Keene
Hi Jeremy,
Thank you for your excellent review!
It is great that your team managed to help you to get your product up and working, we do pride ourselves on our product technical knowledge so we an help customers when they need technical support.
I hope to see you shop with Keene again in the future.
Thanks,
Joe
Pleased with transaction and purchase
31 de marzo de 2021
Respuesta de Keene
Hi Ian,
Thank you for your excellent review!
I am pleased that you were pleased with your shopping experience with Keene. If you have any future questions on anything we can help you with please just get in touch.
We look forward to hopefully seeing you shop with Keene again in the future.
Many Thanks,
Joe
Respuesta de Keene
Hi Ben,
Thank you for your 5 star review!
I’m pleased you found our staff helpful and took advantage of the quick delivery options! We do pride ourselves on our customer service and our staff’s technical knowledge.
If you have any questions in the future where we can help feel free to get in touch.
We look forward to hopefully seeing you shop with Keene again soon.
Many Thanks,
Joe
Very Helpfull and speedy service
28 de marzo de 2021
Respuesta de Keene
Hi Philip,
Thank you for your 5 Star review!
I’m pleased that you found our staff team helpful, we do pride ourselves on the technical knowledge our staff team have of our products and our quick delivery options.
If you ever need anything else feel free to get in touch and we hopefully look forward to you shopping with Keene again in the future.
Thanks,
Joe
Great quick service and quality product…
Great quick service and quality product that does the job
26 de marzo de 2021
Respuesta de Keene
Hi Claire,
Thank you so much for your 5 stat review!
I’m pleased that you were impressed with our quick service and the product is working as expected for you!
If you have any questions or need any support in the future feel free to get in touch! Hopefully we will see you shop again with Keene soon.
Many Thanks,
Joe
Vava 4K HD
Fantastic service and advice. Great knowledge on the product. Rapidly responded to all questions, emails and phone calls. Gave a competitive price and quick delivery.
Very happy and will use again for future purchases.
24 de marzo de 2021
Respuesta de Keene
Hi Liam,
Thank you for your 5 star review!
It is good to hear you found our team so helpful, we do pride our selves on our staff’s knowledge and support they can give customers before, during and after purchasing products from us!
I hope you’re enjoying your VAVA 4K Projector!
We look forward to seeing you shop with Keene again.
Thanks,
Joe
People who listen and care you buy the right product
Just moved to a new build house and needed a matrix distribution system for sound and video. I had a little knowledge but Keene really helped me explore the options and I am really pleased with the MHUB solution. Delivery was quick and well organised.
24 de marzo de 2021
Respuesta de Keene
Hi George,
Thank you for your kind review!
It is great to hear our team managed to support you with your MHUB purchase, It is a fantastic product!
If you need anything else at all just get back in touch with a member of our team and we will be more than happy to help.
Thanks,
Joe
Respuesta de Keene
Hi John,
Thank you for your 5 star review!
It is great to hear that you were impressed with our Fast Delivery service! If you need anything else we can support you with in the future please just get in touch.
Many Thanks,
Joe
Super fast delivery and knowledgeable…
Super fast delivery and knowledgeable team who answered my query quickly. Will definitely use again.
24 de marzo de 2021
Respuesta de Keene
Hi Emily,
Thank you very much for your review.
It is great to hear that our team managed to support you with your order and it arrived on time. If you need any support in the future feel free to get back in touch with our team.
We look forward to you shopping with Keene again in the future.
Many Thanks,
Joe
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