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KEENS Belfast - KEENS Belfast Opiniones 

222
•
TrustScore: 5 sobre 5

4,9

186 Albertbridge Road, BT5 4GS Belfast, Antrim, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic place, the staff are brilliant, extremely patient and super helpful and friendly, as well as professional. As we (or the wife) wasn't sure as to what style of sofa etc would suit the hou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great variety of stock at Keens to suit all budgets and tastes. Delivery was excellent delivered within the 2 hour window with a phone call 20 minutes before. Lead time for our item of furniture wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very happy with the bedside tables we purchased in Keens. Staff very helpful and delivery guys polite and careful with installation as always. Would highly recommend Keens.

Valorada con 5 estrellas sobre 5

A sofa was one of my biggest purchases after getting to the property ladder so I wanted to get it right and Keens could not have made it a better experience. Did a lot of research and visited many sho... Ver más


Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Accesorios para muebles
  4. Colchonería
  5. Tienda de mobiliario para salones
  6. Tienda de muebles para dormitorio
  7. Tienda de sofás

Escrito por la empresa

Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.


Información de contacto

  • 186 Albertbridge Road, BT5 4GS, Belfast, Antrim, Reino Unido

  • 02890453310

4,9

Excelente

TrustScore: 5 sobre 5

222 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(222)

347 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Nice experience in shop

Nice experience in shop, very nice shop to walk through, also helped very much by sales person think his name was mark l. Very helpfull and friendly to talk too. Overall great experience

24 de agosto de 2026
Valorada con 5 estrellas sobre 5

We wanted a replacement to our chinese…

We wanted a replacement to our chinese stone figure (after we broke our previous one)
We were pleased to find KEENS stocked them and quickly ordered one online.
The price was great, it was packed well, it had tracking and was delivered after a few days. Would recommend this company.

24 de agosto de 2026
Valorada con 5 estrellas sobre 5

Great store

Great store, lovely items for sale and very good customer service.

3 de julio de 2026
Logotipo de KEENS Belfast - KEENS Belfast

Respuesta de KEENS Belfast - KEENS Belfast

Audrey, thank you for the great comments. I think it covers everything we aim to deliver for our valued customers, we are delighted with your kind words.

Valorada con 5 estrellas sobre 5

We recently bought an Orla Kiely chair…

We recently bought an Orla Kiely chair and stool from Keens. The manufacturer made a mistake and didn’t send feet for stool initially but Keens got on to them immediately and issue resolved very quickly. Staff are always so nice and customer care just excellent -they’re lending me the shops swatch folder to help me choose paint etc ! Would definitely recommend them .

22 de junio de 2026
Opinión espontánea
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Respuesta de KEENS Belfast - KEENS Belfast

Thank you for the review and recommendation!

We are so happy that you found our customer care to be excellent. We value all our customers and love to ensure that we offer great service from the first visit to the showroom right through to delivery and all the interactions in between!

Occasionally circumstances that are beyond our control occur and when this is the case we want to find the correct resolve as quickly as possible and we are delighted this was your experience recently.

Valorada con 5 estrellas sobre 5

What a lovely store now .Looks great…

What a lovely store now .Looks great and to many nice things .Lovely staff and very helpful .

23 de mayo de 2026
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Respuesta de KEENS Belfast - KEENS Belfast

Marc, thank you for your kind words it is lovely to receive such great feedback. Enjoy your new items and we look forward to your next visit.

Valorada con 2 estrellas sobre 5

Poor service, non existant stock

I ordered a mattress online that was described as on offer but limited in supply, their system took the order and sent me an invoice to pay for it. This all took place on a Saturday afternoon, I contacted the company to try to pay but was told to ring on Monday (today) after several attempts to contact them I was told there was no stock, they had already sold out on the previous Thursday, also they informed me they did not deliver to Mainland UK, which was not was stated on the website. So, poor stock control and misleading delivery information
UPDATE. This company is still advertising this on Google shopping

20 de junio de 2026
Opinión espontánea
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Respuesta de KEENS Belfast - KEENS Belfast

Michael, thank you for your review. We are sorry to hear about your recent experience with KEENS, Belfast online ordering service.

We totally understand the frustration regarding the situation with the mattress availability along with the delivery information displayed on our website.

We are currently reviewing the website and our processes to ensure that the stock availability and delivery areas are clearly defined.

We would like to apologise for the inconvenience and disappointment caused. The feedback you have provided will help as we continue to develop and grow our online service with the aim to deliver the excellent customer experience we are consistently being praised for in our Showroom.

Valorada con 5 estrellas sobre 5

Very professional team .

Very professional team .
Picked a bespoke chair, ordered and delivered without any issues from in house team to the delivery team.
And just love my chair, a beauty and comfy.
Highly recommend Keens!

20 de mayo de 2026
Logotipo de KEENS Belfast - KEENS Belfast

Respuesta de KEENS Belfast - KEENS Belfast

Margaret, thank you for your great review. We have such a huge range of bespoke options to choose from and we are delighted you would highly recommend us thats the best form of promotion!

Valorada con 5 estrellas sobre 5

My purchase was delivered on time and I…

My purchase was delivered on time and I was kept well informed about delivery time etc. Good service from start to finish. Many thanks.

15 de junio de 2026
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Respuesta de KEENS Belfast - KEENS Belfast

Maria, we are delighted you had such a good experience with us. We pride ourselves on offering the best service we can for our valued customers. Thank you

Valorada con 5 estrellas sobre 5

Very happy with my recent purchase from…

Very happy with my recent purchase from Keens. Everything was just smooth from initial order right through to delivery. Will definitely be back and have recommended to others.

9 de marzo de 2026
Logotipo de KEENS Belfast - KEENS Belfast

Respuesta de KEENS Belfast - KEENS Belfast

Cecilia, thank you so much for your kind words. It is always lovely when customers take the time to share their experience with KEENS, Belfast. We will look forward to your next visit.

Valorada con 5 estrellas sobre 5

Good all round service

Good all round service. Sofa delivered on time. Great staff and very helpful

3 de junio de 2026
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Respuesta de KEENS Belfast - KEENS Belfast

Terry, great review thank you! We hope you see you again at KEENS, Belfast

Valorada con 5 estrellas sobre 5

Exceptional experience

We have bought a number of pieces of furniture from Keens and have been very impressed with our experience. There is an excellent range of products available and if like us you need advice, Paul and the team were superb in understanding what we wanted to achieve. The high level of service does not stop with the sales team, communication about the delivery and the delivery and installation itself were first class. Overall Keens offer an exceptional service.

3 de junio de 2026
Logotipo de KEENS Belfast - KEENS Belfast

Respuesta de KEENS Belfast - KEENS Belfast

Thank you so much for your lovely review and for choosing KEENS, Belfast again we appreciate it greatly. It is lovely when the whole team is mentioned in such a great manner. We will look forward to welcoming you back in the future!

Valorada con 5 estrellas sobre 5

Knowledgable and friendly staff

The staff are friendly and knowledgeable. The product arrived exactly on time and I was contacted by phone to let me know and arrange a time that suited me for delivery at no extra charge. I was contacted after delivery to check I was happy with the product and give advice on how to care and protect the table.

29 de abril de 2026
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Respuesta de KEENS Belfast - KEENS Belfast

Toni-Leigh, thank you for the fantastic review! We are delighted that you found our staff not only knowledgeable but friendly as they all love helping their customers in making choices. We have a great team from the Showroom to the delivery operation. Thank you again and we look forward to your next visit to KEENS, Showroom

Valorada con 5 estrellas sobre 5

Excellent customer service from start…

Excellent customer service from start to finish. First time purchasing from Keens and I would definitely recommend. Sofa was delivered on time and the team took so much care and attention in my home.

29 de mayo de 2026
Logotipo de KEENS Belfast - KEENS Belfast

Respuesta de KEENS Belfast - KEENS Belfast

Noleen, thank you for your kind words. We are delighted to hear you had such a good experience with us here at KEENS, Belfast. Enjoy your new sofa and we hope to see you again in the Showroom.

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