keilini.com Opiniones 

501
•
TrustScore: 2.5 sobre 5

2,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered 2 portable air conditioners. I tried one and was not impressed with the quality of cool function, so decided to return. Sent recorded delivery to the return address on label (there was no... Ver más

Valorada con 3 estrellas sobre 5

So, I ordered the 3 in 1 High Performance quick coating spray for vehicles. Not impressed. I've used many different coatings, to include Lucas Slick Mist, Shine Armor and Torque Detail. For the mo... Ver más

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Valorada con 5 estrellas sobre 5

The transaction was a bit unusual. I bought the item on Viveala.com. I used Paypal, who paid " clickmob, +86 187 9269 6860." The request for a rating came from "keilini.com." The order arrived abou... Ver más

Valorada con 1 estrellas sobre 5

Bug Zapper is absolute garbage, doesn't attract anything. Rip off don't buy. Sent them e-mail as requested, heard nothing, not surprised. Still nothing asked for review I gave it, they haven’t s... Ver más

La empresa ha respondido


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

501 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

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(501)

9 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

As i told you before this product does…

As i told you before this product does not work very well. It does not capture the mosquitos and kill them like it is supposed to and I won't use it anymore. Pleas refund my money asap!
Thank you,
Dennis Heldreth

25 de agosto de 2023
Logotipo de keilini.com

Respuesta de keilini.com

Dear Dennis,

We sincerely apologize for any inconvenience.
Mosquito killer lamps have lighting modes and mosquito killing modes. Maybe you are using the wrong mode. We send instructions to your email to get it working again.
We also send a return policy and address in the email. If you are not satisfied with the product, we'd like to help you return it and get a full refund.
This is our mail: support@keilini.com, we look forward to your reply.
Thanks for your understanding.

Take care and have a good day!
Cathy

Valorada con 2 estrellas sobre 5

Not sure if it works

Not sure if it works
How to tell if any mosquitoes or flies were killed?

23 de agosto de 2023
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Respuesta de keilini.com

Dear Martin,

We sincerely apologize for any inconvenience.
We have sent you an instruction in the email, which will give you a better understanding of how the mosquito killer lamp works. If you have other product questions, please feel free to contact us.
This is our mail: support@keilini.com, we look forward to your reply.
Thanks for your understanding.

Have a good day!
Cathy

Valorada con 1 estrellas sobre 5

I purchased 3 Keilini (lightbulb type)…

I purchased 3 Keilini (lightbulb type) security cameras at a cost of $137.98
They do not work at all. They said it takes a micro SD card but after I purchased them, they do not fit. It takes a larger card.
The camera app will not scan the QR code. The user manual says to scan the "Lens." But if you look at the app, it says to scan the QR Code. I did both. Nothing happens. The app just loops.
I've contacted Keilini.com today (8/29/23) and demanded a full refund.
Not surprisingly, they do not provide a phone number to speak to a human being. All you get is an email address.
This is the worst security camera I have ever experienced. There is zero customer service. I do not believe I will receive a response from these folks. I think I am out $137.98 USD
Unless you can afford to throw money away, my sincere suggestion is that you do not purchase these cameras.
NEW INFORMATION: if you don’t think these cameras are a scam, wait till you hear this!! So they send me the video that I already watched and the user manual that I already read, neither of which solved the problem or I wouldn’t be complaining and I told them this. Their response? Mail them back to China but they say that I have to bare the cost of shipping!!! Defective cameras and false advertisement and I have to pay return shipping?? I don’t think so!! However, because PayPal is involved, I paid the $71 shipping but demanded that Keilini reimburse me. Now here’s why I say this is a scam - because they sent me an email saying they’d be glad to give me $15 off I didn’t want to pay for return shipping!!!
Here is their actual email:

service6 (support)
Sep 5, 2023, 16:17 GMT+8

Dear customer,

We are glad you got the item but sincerely sorry for the problem.

According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging.

If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself.

Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $15.00 refund to you as a way to make up for this? It is more convenient for you.

Just a suggestion, if you insist on returning back, please send it to the following address:

Address: Room 906, R&D Complex Building, Baoyunda Logistics Center, Baoan District, Shenzhen, Guangdong Province, China
Zip code: 518102
Contact: SIbei Xiao
Phone No.:13692256065

Please put order No. with specifications within the package back to us. And please offer us the tracking NO. of the parcel after you send it back, after we can get the items back, we will arrange the refund to your account as soon as possible.

Have a nice day!

Do you see, they falsely advertise knowing that no one uses 2g anymore so you’ll return the cameras. Then they offer you $15 to forget the whole thing. Most people won’t pay the $71 to return it so they’ll stupidly agree. Not me. My next move is the Chinese and American embassy’s. I want my money back plus the shipping!! I will not settle for anything less. These people scammed me and I’m not letting them get away with it!!

16 de agosto de 2023
Opinión espontánea
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Respuesta de keilini.com

Dear Pamela,

We sincerely apologize for any inconvenience.
I sent you the operation video and instruction of the camera in email.
Could you please check that email? If this still doesn't work, we'd like to help you with your return via email.
If you have any questions about the camera, please feel free to contact us: support@keilini.com
Thanks for your understanding.

Take care!
Cathy

Valorada con 2 estrellas sobre 5

Wont Work For Me

I cannot get my cameras to connect to my Wi-Fi. I follow all instructions and listen for the pre-recorded prompt, I do as she says, then I get an error saying the connection cannot be completed. I tried 4x one night to connect with no success. I am frustrated. They are sitting in a box in my office. I am not satisfied

19 de abril de 2023
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Respuesta de keilini.com

Dear Gail,

We sincerely apologize for the problem of the product.
I sent you the operation video and instruction of the camera in email.
Could you please check that email?
If the camera still cannot connect to WiFi, please contact our email: support@keilini.com. We are willing to help you return or exchange. Thanks for your understanding.

Good day!
Cathy

Valorada con 1 estrellas sobre 5

HUGE DISAPOINTMENT!

The unit came but the directions begin, "Took the .. from the box." Instead of "Take". Red flag right there.
There is no way to open it to clear out the bug "tray" as they advertise - there is no bug tray - not that it killed any bugs anyhow.
When you open the bottom the light is exposed and falls out. It is very cheaply made and wired.
We were ripped off, pure and simple.
Their website doesn't open-up and there is no contact number to call.

15 de agosto de 2023
Opinión espontánea
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Respuesta de keilini.com

Dear Lawrence,

Sorry, we were unable to locate your order. We also have no record of your order. Could you check your order and provide the information? We will help you after inspection. Thanks for your understanding.

Take care.
Cathy

Valorada con 1 estrellas sobre 5

Product sent without any charging…

Product sent without any charging cables. All 3 of them. Hard to set up without being able to turn on. Any help would be greatly appreciated! No instructions, would love to speak with someone regarding assistance. What is a good contact number?

18 de julio de 2023
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Respuesta de keilini.com

Dear Dana,

We are sincerely sorry for the problem.
In fact, bulb security cameras are easy to install. Our product does not include wires as it only needs to be mounted on a normal household base.
I have sent the an instructional video in the email, could you check your email?
If you have any questions about the product, please feel free to contact us: support@keilini.com

Wish you a great day!
Cathy

Valorada con 1 estrellas sobre 5

A scam?

I ordered in total 6 dresses with free delivery. I received 1 item out of 6 today and it was something I hadn’t ordered, an ugly kind of t-shirt 👕. Are your company a scam?

11 de agosto de 2023
Opinión espontánea
Logotipo de keilini.com

Respuesta de keilini.com

Dear Catrine,

Could you check your order? this is Keilini and we do't sell clothes and T-shirts.
Sorry, we will be not able to assist you. If you have questions about keilini products, please feel free to email us: support@keilini.com.

Best regards
Cathy

Valorada con 1 estrellas sobre 5

Need to return

20 de julio de 2023
Logotipo de keilini.com

Respuesta de keilini.com

Dear Steven,

We sincerely apologize for the problem of the product.
I have sent you our return policy in the email, could you check your email?
This is our mail: support@keilini.com, we will help you return items.

Take care and have a good one.
Cathy

Valorada con 5 estrellas sobre 5

I’m trying to return the camera

I’m trying to return the camera, emailed but have yet for a response. Please email with instructions on how I may return the item.

18 de julio de 2023
Logotipo de keilini.com

Respuesta de keilini.com

Dear Colleen,

I'm so sorry for the problem with the product.
I have sent the return policy to your email. Could you please check that email?
We will do our best to help you return and refund.
This is our mail: support@keilini.com, we look forward to your reply.
Thanks for your understanding.

Have a blessed day!
Cathy

Valorada con 1 estrellas sobre 5

Go away stay away

18 de julio de 2023
Logotipo de keilini.com

Respuesta de keilini.com

Dear Charles,

We sincerely apologize for any inconvenience.
Could you describe the problem with the product?
We will try our best to help you.
If you have any questions about the product, please feel free to contact us: support@keilini.com.

Take care and have a good one!
Cathy

Valorada con 1 estrellas sobre 5

Waited far to long

Waited far to long. Paid 4 times what everyone else charges. Never will use this product again.

26 de julio de 2023
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Respuesta de keilini.com

Dear Richard,

We sincerely apologize for any inconvenience.
I sent you a request in the mail, could you describe the problem with the product in detail?
We would like to help you solve this problem. This is our mail: support@keilini.com, we look forward to your reply.
Thanks for your understanding.

Take care and have a good one!
Cathy

Valorada con 1 estrellas sobre 5

Still have not received last tracking…

Still have not received last tracking still show in china I want a refund

25 de julio de 2023
Logotipo de keilini.com

Respuesta de keilini.com

Dear Robert,

Thanks for your order and sorry for your long waiting.
We show that your order has been shipped out with tracking number WNBAA0255495449YQ. You can track the details as the below link:
https://t.17track.net/en#nums=WNBAA0255495449YQ
Here is the latest tracking information for your check:
2023-07-29 22:38
Custom clearance completed
We have prioritized delivery of your order. We hope you will receive the item soon.
If you have any questions, please feel free to contact us: support@keilini.com

Have a wonderful day!
Cathy

Valorada con 1 estrellas sobre 5

The product was mailed to the wrong…

The product was mailed to the wrong address. Needs to be sent to 7816 w 89th Place Hickory Hills Il 60457 Apt 2E

21 de julio de 2023
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Respuesta de keilini.com

Dear Susan,

Thanks for your order and sorry for your long waiting.
After checking, your shipping address is correct. We sent you an address confirmation in the mail.
Could you check the email?
This is our mail: support@keilini.com, we look forward to your reply.

Have a wonderful day!
Cathy

Valorada con 1 estrellas sobre 5

I have not received the 2 security…

I have not received the 2 security cameras I ordered. I got an e-mail saying they shipped on the 19th of July. You have already taken $114.97 out of my account. It would be appreciated if you could check into this matter. Thank-you.

20 de julio de 2023
Logotipo de keilini.com

Respuesta de keilini.com

Dear Cathy,

We sincerely apologize for any inconvenience.
After checking, your package has been delivered on July 30th. Here's the latest trace info:
2023-07-30 01:22
NAVARRE FL, Delivered
If you have any questions about the product, please feel free to contact us: support@keilini.com

Wish you a great day!
Cathy

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