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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I'm disgusted with Kenco. Coffee isnt cheap. It's been a proper exasperating run around trying to find Kenco cheap enough to keep consuming. Now, they give us less and 'top it up' with something less... Ver más

Valorada con 1 estrellas sobre 5

I've nearly finished my last jar of the old recipe Smooth and I won't be buying more. The new recipe tastes bitter and smells burnt, and the gritty sludge it leaves at the bottom of the cup it gross.... Ver más

Valorada con 1 estrellas sobre 5

Having enjoyed Kenco Rich coffee for a long time was so disappointed with “new” jar. Coffee is tasteless, when you add the water it goes flat, leaves a black sludge in the cup. Comparing the ingredien... Ver más

Valorada con 1 estrellas sobre 5

What have you done?! I could cope with the 10g reduction, we get it costs are rising, but you have ruined my kenco rich coffee. I've been a loyal customer for over 20 years. It's always been the best... Ver más

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Muy malo

TrustScore: 1 sobre 5

507 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(507)

453 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I am really disappointed

I love the Kenco really rich coffee, I purchaaed the jar with the blue label and the red cap, it is absolutely disgusting, I feel like I am drinking clay, I have spent the morning trying to sieve the dust out of it!!! Barista my backside, just stick to what is loved!!!

14 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Found piece of plastic in jar

Found piece of plastic in jar. Tried contacting kenco with their online form and they did not even respond they do not seem to be bothered by foreign objects in their jars

10 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Kenco rich has totally changed

kenco rich has totally changed. Red lid instead of the blue, 190g instead of 200g and the flavour is not the same. The black ‘sludge’ left in the bottom of your mug is very off-putting. We’ve drank Kenco for years but will be changing to a different brand now.

13 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have been drinking the red label…

I have been drinking the red label Kenco smoot coffee for approaching 20 years. Always my go to coffee. Then I buy the new style jar to find that the coffee itself tastes inferior, the jar holds less coffee and that it leaves a nasty brown sludge at the bottom and the rim of the cup.
Why oh why have you changed a much loved formula? I can only surmise that it’s to save money.
You’ve now lost a long time customer.
Come on Kenco- bring back our favourite coffee please!

12 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Just awful

Just awful, you have destroyed my favourite coffee, Kenco rich, now bitter, weaker and leaves a nasty taste in the mouth and 10grams less. Not a happy bunny anyone found anything to replace it with.

8 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Kenco Rich is horrible now.

I’d been drinking Kenco Rich for over 15 years, now, rebrand to a different jar with 10g less coffee. Absolute rubbish. I have now started drinking Nescafé Alta Rica and wouldn’t touch Kenko again if it was free. Whoever made this change is not a coffee drinker. Awful stuff. 🤬🤬🤬

2 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Kenco, you have ruined my coffee!

They have ruined my coffee! Unforgivable.
Not even worth a 1 star! I have used Kenco smooth for years and years, and now I am changing to another brand. It is just a disgusting sludge. Not the same taste at all and even the shrinkflation has annoyed me. The rebranding isn't good either. To add insult to injury there is 10g less per jar which equates to 5/6 cups and sold at a slightly lower price. What on earth were you thinking of? Now I have to find a coffee I like and probably waste more money.

27 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

So disappointing……..

I thought at first maybe I was imagining it but no the quality of Kenco has really gone down hill. I have been drinking this brand for many years and have been very happy with it. The new formulation is horrible and I will be looking for a new brand to replace it . What a shame, I can only imagine it has been done as a cost cutting measure. And don't think I did'nt notice the sneaky 5% shrinkflation too!

12 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute ruined what used to be a reliable, smooth coffee

Absolute ruined what used to be a reliable, smooth coffee. The new "jewel" jar design is just a cover-up for a terrible recipe change and blatant shrinkflation (the jar is now smaller at 190g).Whatever they have done to the blend has completely ruined the taste. It is incredibly bitter, but the worst part is the texture. It leaves a thick, dark, gritty sediment at the bottom of the cup that looks like muddy puddle water and tastes disgusting. Instant coffee is supposed to dissolve fully—I don't want a mouth full of grit at the end of my drink. After years of loyalty, I'm binning this jar and switching to a brand that actually dissolves. Avoid.

12 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality kenco

I have drank kenco instant for many years. The addition of microgrounds to the freeze dried coffee leaves a horrible sludge in the last couple of mouthfuls. I do not drink ground coffee because I dislike this. I will use another brand of freeze dried coffee from now on. Also it is a premium priced product and the new style jar is smaller thus giving you less value for money.

11 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Kenco coffee

Totally ruined kenco blue lable. Will not be buying any more after many years of drinking this brand. If I could have given 0 I would have . Very disappointed customer.
It has a film on it when made. Tastes awful and leaves a residue in the bottom of the cup.

6 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

After the rebrand the Kenco Rich coffee…

After the rebrand the Kenco Rich coffee is disgusting. It tastes like dishwater and leaves a sludge like residue at the bottom of the cup. I will not be buying this coffee again unless the recipe is changed back as it was previously. This used to be my favourite coffee, now I will have to find a new instant coffee. Very disappointing.

11 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Me and my wife have drank kenco coffee…

Me and my wife have drank kenco coffee for decades and will now be changing brands as the new recipe is horrible it was a massive mistake by kenco if there idea was to attract ground coffee drinkers because the reason most people buy kenco is the fact that it was 100 percent dissolvable the new recipe is a real turn off for us and ground coffee drinkers are highly likely to stick to ground coffee so it was a pointless exercise which is going to loose kenco a lot of loyal customers 😰😕🫤☹️

11 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have just googled Kenco Rich coffee…

I have just googled Kenco Rich coffee as my latest cups have not tasted the same. I have discovered that the recipe has changed. The new recipe is awful, very bitter with a nasty aftertaste, and sludge at the bottom. We have drunk Kenco Rich coffee for over 10 years but will now find another brand, reluctantly.
I note that there are many similar reviews and hope that Kenco will take notice and revert back.

11 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This "revamp" is a disaster

This "revamp" is a disaster - We have been enjoying Kenco red for the past 10 years or so and it's now undrinkable. Bitter, leaves a scum on the side of the cup and the sludge at the bottom is gross. Won't be buying again....

10 de septiembre de 2026
Opinión espontánea

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