Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I'm disgusted with Kenco. Coffee isnt cheap. It's been a proper exasperating run around trying to find Kenco cheap enough to keep consuming. Now, they give us less and 'top it up' with something less... Ver más

Valorada con 1 estrellas sobre 5

I've nearly finished my last jar of the old recipe Smooth and I won't be buying more. The new recipe tastes bitter and smells burnt, and the gritty sludge it leaves at the bottom of the cup it gross.... Ver más

Valorada con 1 estrellas sobre 5

Having enjoyed Kenco Rich coffee for a long time was so disappointed with “new” jar. Coffee is tasteless, when you add the water it goes flat, leaves a black sludge in the cup. Comparing the ingredien... Ver más

Valorada con 1 estrellas sobre 5

What have you done?! I could cope with the 10g reduction, we get it costs are rising, but you have ruined my kenco rich coffee. I've been a loyal customer for over 20 years. It's always been the best... Ver más

1,1

Muy malo

TrustScore: 1 sobre 5

507 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,1

Todas las opiniones

(507)

463 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

When you think something is wrong

When you think something is wrong, generally something is wrong, that being the new style of Kenco smooth, I thought it was my taste buds failing me , but after buying another jar, all's confirmed, it's really lacking in all departments of it's predecessor, it's now got a bitter taste, leaving a unpleasant aftertaste and doesn't dissolve well leaving a residue at the bottom of the cup. Time for a change of brand for me.

10 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

After years of Kenco Rich being our…

After years of Kenco Rich being our family favourite- we have gone in search of a new brand. Very disappointed at the changes - much too bitter, doesn’t dissolve as before and also smaller quantity in the jar - why fix what wasn’t broken 😞

9 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Kenco have ruined their Really Rich…

Kenco have ruined their Really Rich Brand. My family have been purchasing this brand for years and when I bought the new red top everyone asked “have you changed the coffee”.
It is awful, cheap tasting, bitter, doesn’t blend, leaves a terrible aftertaste taste. JDE you’ve ruined a premium instant coffee.
So disappointing, my son calls it shittification I totally agree and will not be buying this ever again!

10 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

They changed the recipe.

Like others, having found Kenco Smooth now tastes bitter and leaves a sludge at the bottom of the cup I complained to Douwe Egberts the owners of the Kenco brand. Their reply is that, contrary to previous statements that they "had no changed the recipe", they have. They now add 10% ground bean to their product. A kind of 'filler' to reduce the cost of production. Am now seeking an alternative brand to enjoy.

9 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dour Egberts. As dour as they come.

I only bought kenco. Not no more! New jar! Wow says I, why have they spent 10s of 000s of pounds on designing and producing a new jar? Is it more aesthetic? Possibly. Is it easier to open? I doubt it. Then it has to be because they put less in the new jar! WINNER!! That's right, 10 grams they've stolen off of us. If you can spend that kind of money on a jar there must be a reason besides that surely? No. Theft. Pure and simple. Shrinkflation as it's coined. So Douwe egberts are as big as crooks can get. And the recipe change? Back to grinding beans for me. Big business showing exactly what they think of their customers. F all.

8 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Gutted 😞

Gutted 😞. Bought my usual decaf Kenco but seriously thought there had been an error in labelling! So I bought the standard smooth Kenco to check - that was awful too. No more. Would be interesting to see what other brand disappointed customers are buying instead now to save me hassle of trials !

8 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This new red top rich coffee is poor

We first noticed that we were getting a sludge in the bottom of the cup and it didn’t taste the same then we find out there is less coffee in the jar despite the price being the same . It has baffled me for some time why it was cheaper to buy a jar than a refill packet what is the point of paying more for a paper bag. The price of kenco has been all over the place for years. In shops like bm or Iceland or aldi could be £1.50 a jar cheaper than Asda or Tesco or the local shops.

8 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I don’t care about the jar

I don’t care about the jar. I do care about the change in taste and the added sludge left in the cup. I will not be buying any more of this concoction.
Goodbye Kenco Smooth

8 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

What has happened to Kenco Rich instant…

What has happened to Kenco Rich instant coffee? Yuk!
Price hike to £8.35, sneaky reduction in size from 200g to 190g, bitter taste, coffee granules don't dissolve, and there's a dark sludge at the bottom of the cup. Been drinking Kenco for many years but I can't put up with this. Need to look for a new brand.

30 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

What have you done Kenco?!

What have you done Kenco?!? Smooth was our go to coffee for sooooo many years. And now it is vile. It doesn’t taste smooth, it doesn’t look smooth and it certainly isn’t smooth with a scum on the top and residue in the bottom. There’s a reason I don’t drink filter coffee and that is because it makes me unwell. We will no longer be buying your product after years and years of being an only Kenco customer. Poor poor decision. And not only have you downgraded your product by adding the rubbish end of filter coffee, you have made it smaller and more expensive. Bye Kenco. Another customer bites the dust.

8 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

We used to drink Gold Blend until…

We used to drink Gold Blend until Nestle changed their recipe adding grounds, I then switched to Kenco but now they have ruined their recipe, it's gone from the best freeze dried to some of the worst. Aldi and Lidl sell very good freeze dried Columbian coffee and this is what we will be drinking from now on. I don't think we will even finish this jar of Kenco it's that bad.

8 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

TERRIBLE

TERRIBLE! this is my favorite coffee..Kenco Blue....and OMG this is unacceptable. It tastes like the dregs of a filter bag with all the bits in the bottom of the cup. PLEASE revert!!

7 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Changed, not nice, brown floaters

Been buying the Rich blend when it's on offer as it's by far my favourite instant coffee. Today I eventually got around to trying the new look with a red top (very confusing). Firstly it doesn't fully dissolve leaves brown floaters, and it just doesn't taste nice. Why change it! Now I'm stuck with 4 jars of rubbish coffee, very unhappy.

7 de septiembre de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Seems I'm not alone

Had to find out what happened to Smooth in the new smaller jars. It isn't just me who dislikes the watery, bitter sludgy new blend. Have a couple of jars to get through before looking for a better option. Been buying it for years but no longer.

7 de septiembre de 2026
Opinión espontánea

¿Es ésta tu empresa?

Reclama tu perfil para acceder a las herramientas gratuitas de Trustpilot y conectar con tus clientes.

Crear cuenta gratuita

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más