We had a very positive experience with Kensington Mortgages while purchasing our first home. As first-time buyers, getting a mortgage can feel like a huge and stressful step, but we are incredibly... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I’ve been really pleased with the service I received from Kensington. I contacted them about a change in circumstances and they were very helpful and understanding. Everything was explained clearly an... Ver más
Gave me a mortgage when In finally got away from the robbing companies that came from northern rock If it wasn’t for Kensington I would have lost my home
Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Ver más
Información sobre la empresa
Escrito por la empresa
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Información de contacto
PO Box 831, Redhill, RH1 9NJ, Reino Unido
- kensingtonmortgages.co.uk
4,6
Excelente
8 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Never liked Kensington from the…
Never liked Kensington from the start...high interest rates,can't port the mortgage if we move,insane redemption fees...avoid
12 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Howdy, we're sorry to hear that you're unhappy with your experience. We appreciate you taking the time to share your feedback and to speak with a member of our team this week.
We're currently reviewing your account and will be in touch as arranged to discuss your concerns further.
Thank you, Kensington.
Smooth transaction with the purchase of…
Smooth transaction with the purchase of our new home
16 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Phillipa, we’re delighted everything went well and we wish you all the best in your new home. Thank you, Kensington.
Great service from Magda in trying to…
Great service from Magda in trying to get the best product. let down badly by your IT dept who took several days and chaser to carry out their part.
15 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Keith, we’re pleased Magda worked hard to help you secure the right product. We’re sorry the technical delay and need to chase affected your experience, and we appreciate you bringing this to our attention. Thank you, Kensington.
Clear straightforward underwriting
14 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Donald, it's great to hear that you had a good experience and we appreciate you taking the time to share your feedback, Kensington.
Great experience and application…
Great experience and application process went very smoothly
16 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Alan, we’re pleased everything went well and the application process was straightforward. Thank you, Kensington.
Clear criteria
Clear criteria, efficient service. Once all information received offer produced very quickly. Thank you
12 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Gareth, it's great to hear you had a good experience with us and we look forward to supporting you and your clients in the future. Thank you, Kensington.
It was very easy to extend my mortgage…
It was very easy to extend my mortgage with another fixed rate
14 de agosto de 2026
Respuesta de Kensington Mortgages
Hi John, we’re pleased your new fixed-rate arrangement was easy to put in place. Thank you for choosing to stay with Kensington.
Respuesta de Kensington Mortgages
Hi Chirag, it’s great to hear you had a good experience with us. Thank you, Kensington.
Respuesta de Kensington Mortgages
Hi Shravankumar, we’re pleased you found a rate that suited your needs. Thank you, Kensington.
I have now submitted two Ltd Co BTL…
I have now submitted two Ltd Co BTL mortgages with Kensington in the last few months. I found compared to other lenders eg TMW the whole process very disappointing and long winded. You asked for a colossal amount of paperwork and info which some of which was unnecessary, for example asking for a mortgage statement for a property that completed 3 mths ago when you had a copy of the offer and proof of payments showing exact same payment as the offer going out. I will take a lot of persuading to use you again for Ltd Co BTL. The other case I did was worse as you have come back post offer with more queries, a complete no go for any broker. Completely unacceptable. n summary very poor.
7 de agosto de 2026
Respuesta de Kensington Mortgages
Hi David, we’re sorry to hear that your recent experiences with us have fallen short of expectations. We understand how frustrating it can be when an application feels more complex or long-winded than anticipated, particularly where additional information is requested during the process.
There are times when we do need to ask for further information to support our assessment, but we appreciate the impact this can have on brokers and their clients. We are reviewing your feedback carefully and will ensure this is followed up with you directly.
Thank you again for sharing your concerns. We value broker feedback and use it to help identify opportunities to enhance the service we provide.
Thank you, Kensington.
Great flexible Lender who always wants…
Great flexible Lender who always wants to help get your case Offered.
11 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Nick, we’re pleased our approach to lending helps you find solutions for your clients. We appreciate your kind comments and look forward to working with you again. Thank you, Kensington.
I called and asked for a payment break…
I called and asked for a payment break just because the company I work for started a new job and had to wait 90 days for it first payment only to be told you won’t be able to help.
8 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Jason,
We're sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We've raised a complaint on your behalf and have already tried to contact you regarding your concerns. A member of our team will be in touch again shortly to discuss this further.
Thank you, Kensington.
Savannah has looked after 7 mortgages…
Savannah has looked after 7 mortgages applications for the company and has been excellent at keeping things moving smoothly.
7 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Elaine, we're pleased to hear that everything has been smooth and straightforward. Thank you, Kensington.
Mortgages
I have different mortgage products with Kensington and as always the service has always been very professional and competitive. Easy to contact someone and discuss when you need support and the lender is always keen to a solution to support customers.
7 de agosto de 2026
Respuesta de Kensington Mortgages
Hi, it’s wonderful to hear that you can easily reach us when you need support and are happy with our service. We really appreciate your continued trust in Kensington.
Respuesta de Kensington Mortgages
Hi Darren, we’re pleased you had a good experience with us. Thank you, Kensington.
Everything smooth from start to finish…
Everything smooth from start to finish of mortgage
6 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Dejv, it’s great to hear that everything went well throughout your mortgage journey. Thank you, Kensington.
Respuesta de Kensington Mortgages
Hi Thomas, we’re pleased you found our team helpful. Thank you, Kensington.
Brilliant company to have a mortgage…
Brilliant company to have a mortgage through - made our dreams come true
9 de agosto de 2026
Respuesta de Kensington Mortgages
Hi, we’re so delighted we could help you. Thank you for your lovely comments, Kensington.
Nice and easy process
Nice and easy process , offering the best deal out there for me .
Easy application and very knowledgeable customer service.
Well done everyone
7 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Ian, we’re really pleased you found the process straightforward and were supported by our team along the way. It’s great to know you found a deal that suited you. Thank you, Kensington.
Mala Abbi is great
Mala Abbi is great!
We submitted a portfolio LTD Co case that offered within 6 working days. Super fast and efficient underwriting.
Fantastic service.
14 de agosto de 2026
Opinión espontánea
Respuesta de Kensington Mortgages
Hi Simranpreet, we’re delighted that Mala’s support and efficient underwriting helped achieve such a quick offer for your portfolio case. We’ll be sure to pass on your kind comments to her, and we look forward to working with you again. Thank you, Kensington.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.