We had a very positive experience with Kensington Mortgages while purchasing our first home. As first-time buyers, getting a mortgage can feel like a huge and stressful step, but we are incredibly... Ver más
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Consulta las opiniones de los clientes
I’ve been really pleased with the service I received from Kensington. I contacted them about a change in circumstances and they were very helpful and understanding. Everything was explained clearly an... Ver más
Gave me a mortgage when In finally got away from the robbing companies that came from northern rock If it wasn’t for Kensington I would have lost my home
Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Ver más
Información sobre la empresa
Escrito por la empresa
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Información de contacto
PO Box 831, Redhill, RH1 9NJ, Reino Unido
- kensingtonmortgages.co.uk
4,6
Excelente
8 mil opiniones
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Respuesta de Kensington Mortgages
Hi Kara, we’re pleased you felt supported and kept informed throughout. Thank you for your kind comments, Kensington.
Respuesta de Kensington Mortgages
Hi Anoop, we’re pleased you had a positive experience with us and we appreciate you taking the time to share your feedback, Kensington.
Respuesta de Kensington Mortgages
Hi Sandeep, we’re delighted you had an excellent experience. Thank you, Kensington.
having used Kensington before
having used Kensington before, i was apprehensive however this time it was straightforward and the offer came through quickly.
14 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Reenz, we’re really pleased this experience was positive and that the case progressed smoothly to a quick offer. Thank you for sharing your kind feedback, Kensington
Sent an email and got an instant…
Sent an email and got an instant helpful reply. Thanks
13 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Mark, we’re pleased you received a helpful response so quickly. Thank you, Kensington.
straight forward instructions for a portfolio position
Very straightforward communication throughout on a portfolio proposition
18 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Jonathan, it's great to hear that everything went well and we hope to support you and your clients in the future. Thank you, Kensington.
Very poor customer services and the so…
Very poor customer services and the so called complaint procedures. Total and utter denial of staff mistakes and mis information at various stages. so called complaint procedure is just to fulfil the legal requirements.
14 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Nabeel, thank you for taking the time to share your feedback and for speaking with a member of the team this week. We're sorry to hear that you've been unhappy with your experience.
Following our recent conversation, we've reopened your complaint to ensure that all aspects of the matter are thoroughly reviewed. We'll remain in contact with you directly regarding the outcome of that review.
Thank you, Kensington.
Quick and extremely efficient
Quick and extremely efficient, first class service, will definitely use them again.
14 de agosto de 2026
Respuesta de Kensington Mortgages
Hi, we're so pleased to hear you had a good experience and we hope that we will be able to support you in the future. Thank you, Kensington.
Ability to discuss case with underwriter
20 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Vincent, we’re pleased you value being able to discuss cases directly with an underwriter. We appreciate your feedback, Kensington.
Respuesta de Kensington Mortgages
Hi Scott, it’s great to hear everything was smooth and straightforward. Thank you, Kensington.
Process was done quickly and…
Process was done quickly and efficiently, they recommended excellent solicitors that made the transaction go smoothly with a very satisfactory outcome
20 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Stephen, we’re pleased everything went well and that the solicitors helped the transaction reach a successful outcome. Thank you for sharing your experience, Kensington.
Massively disappointed
Massively disappointed! I had a case, and I had carried out all the appropriate checks for my clients. One of the checks that were carried out was the company layout. The policy on the lender's website doesn't go into a great deal of detail. I then emailed the sales team, as my business development manager was off, and I was provided with some generic information. I called in on Monday, and the person I spoke to had opened up Companies House and checked it with me, and I was advised it looks fine. I had a call from Michael (Underwriter) today, who has straight up declined the case. Even though it was a brand-new company set up in the last 6 months, they don't know how the company structure should be when purchasing property and were willing to amend the structure; it was simply a no, even though the wrong information was provided by Kensington and there was no willingness to help the clients.
20 de agosto de 2026
Opinión espontánea
Respuesta de Kensington Mortgages
Hi Jake,
We're sorry to hear that your experience did not meet expectations, and we appreciate you taking the time to share your feedback. Thank you also for speaking with a member of our team about the concerns you raised.
We understand how frustrating it can be when there is uncertainty around a case, particularly when lending criteria and potential solutions are being explored. We're pleased that, following a further review, the case was reinstated and is now progressing.
We're glad a way forward has been found and appreciate the opportunity to address your concerns. Thank you, Kensington
Excellent service with complex case
Excellent service with complex case. Always to hand with support and guidance.
19 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Azhar, we’re delighted our team could provide the support and guidance needed to progress a complex case. We look forward to supporting you and your clients in the future. Thank you, Kensington.
Respuesta de Kensington Mortgages
Hi Mansi, we’re glad you were happy overall, although we’re sorry some aspects could have been better. We appreciate you sharing your experience, Kensington.
Respuesta de Kensington Mortgages
Hi Mr Brooke, we’re pleased you had a positive experience with our team and that the application process went well. Thank you, Kensington.
Informative and patient advisors.
Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great all round company with faultless service.
10 de agosto de 2026
Opinión espontánea
Respuesta de Kensington Mortgages
Hi Claire, it’s wonderful to hear we've supported you from buying your home through to securing a lower rate. Thank you for continuing to choose Kensington.
Informative advisors and patient
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
12 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Claire, it’s wonderful to hear we've supported you from buying your home through to securing a lower rate. Thank you for continuing to choose Kensington.
Respuesta de Kensington Mortgages
Hi Catherine, it's great to hear you had a positive experience with us. Thank you, Kensington.
They have being very helpful to me and…
They have being very helpful to me and understand my financial situation regarding domestic abuse and the support they have given me.
5 de agosto de 2026
Respuesta de Kensington Mortgages
Hi Ivonne, we’re glad our team has been able to offer understanding and support during such a difficult time. Thank you for trusting us and sharing your experience, Kensington.
BDM very helpful and patient
Roland Joshua BDM very helpful and supportive at helping me to fix a technical issue with uploading documents. Patient and stayed on the line to double check process completed satisfactorily.
18 de agosto de 2026
Opinión espontánea
Respuesta de Kensington Mortgages
Hi Joanne, we're pleased that Roland was able to help you and made sure everything was completed successfully. We’ll share your kind comments with them. Thank you, Kensington.
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