Keurig Opiniones 415

Terrible warranty support – very disappointing experience

I am extremely disappointed with Keurig’s customer support.

My coffee machine stopped working suddenly after a strong electrical burning smell, which is a serious safety issue. The machine is less than one year old and was used normally.

Because the machine was a gift, I do not have the original receipt — something very common for coffee makers. Even after providing photos, serial number, and detailed explanation, Keurig refused to honor the warranty, stating that a receipt is mandatory, with no reasonable alternative offered.

This shows a complete lack of flexibility and customer care. A company of this size should understand that many of their products are gifts and still support customers when there is a clear product failure.

I expected much better from Keurig. Unfortunately, based on this experience, I cannot recommend their products or their customer service.

Your machines are terrible. I have bought at least 4 over the past 3 years and they stop working within a few months. I use filtered water so it’s your machine that is the problem. My last machine only lasted 2 months and I’m done with your company. I will never buy any of your merchandise ever again.

My Keurig machine, used only 5 days a week at two cups per day, lasted less than 24 months. This is the second unit in a row that this has happened. Quality is in the tank and I will be looking for an alternative. If you have not yet purchased one of these, stop yourself and look for alternatives, the quality of construction has rapidly declined. Where is Joe Dimaggio and his Mr. Coffee coffee maker when you need him.

The company has a known problem with its coffee machines during and after the descaling process the machine does not work anymore and they will not make good on that it is junk. I will never ever buy another Keurig product in my life

I purchased a keurig in the spring of 2024. It quit working in December 2024. I did save the box but did not save the receipt. The box indicates the keurig was made 12-24-24 so it is less than a year old. The serial number also indicates this information. But without a receipt the best the can do is offer 35 percent off a new one. I won't be getting another keurig.

Purchased a Keurig Chill Coffee Maker in May 2025 for a $160. So far we are on our 3rd replacement! Keurig refuses to admit there is an issue with the design of this machine. Each time we call for issues we get the same run around. Eventually they replace it with yet another one. Three months later we do the same dance. This time we begged to have it replaced with another machine and after an hour they finally agreed. Hopefully this one lasts longer than three months - but not holding my breath. Will never purchase or recommend Keurig!

I absolutely hate the Kuerig coffee maker. The descaling process is horrible and the noise made by the machine at all times is ridiculous. I previously owned a cruisinart and will be purchasing another. The kuerig was a terrible waste of money.

Brewer ordered from their website was given a USPS tracking number, but USPS says package was never given to them. I flagged the purchase as disputed with my credit card carrier, which granted me a $159 reversal within minutes (no questions asked!). That tells you, Keurig has a bad repudiation with credit cards.

DO NOT BUY DIRECTLY FROM THIS COMPANY!! BUY KEIRUG PRODUCTS FROM AMAZON!! During the order process their website said they would email an order confirmation & then shipping information which was not done until I asked customer service about it & they said they don’t do it unless you setup an account even though they had my email address. Then I asked to speak with a supervisor who finally did email me the order number & tracking information. Once you place an order there is no way to cancel it even if it hasn’t shipped yet. Further if giving it as a Christmas gift they do not extend the amount of time after Christmas to return it. Very poorly managed company with unhappy consumers!!

Deliver of coffee did not arrive. I called customer support and was connected to someone in some far-off country that spoke poor English and was unable to understand me.
This has happened before - this is just awful service.

I bought a brand new Keurig K-Express Essentials Single Serve K-Cup coffee maker on August 31, 2025 from Walmart, which Keurig lists as an authorized retailer. The brewer failed within three months.

None of the lights work. I cannot tell if it is on, how many cups it is brewing, or when it needs descaling. This is a basic function issue on a machine that is only about three months old.

I submitted a warranty claim with clear photos of the serial number and my original Walmart receipt. Everything matched. Everything was within the warranty period.

Keurig declined my claim with a canned list of reasons that did not apply to my proof of purchase. I responded by email and attached the photos again.

After waiting for hours I called. The customer service representative was rude and dismissive. I asked for a supervisor and spent a long time on hold.

When I did reach a supervisor on yet another call they insisted I had to ship the entire defective brewer to Keurig before they would even consider sending a replacement.

That requirement is not listed on the box or in the written warranty that came with this model. While I wait for Keurig to decide what to do, I am left without a working coffee maker.

This product is defective and the warranty service is frustrating, unhelpful, and inconsistent with the information provided at the time of purchase.

A company should honor its own warranty without making the customer jump through hoops or deal with rude support staff. I expected better from Keurig and I hope they resolve this quickly.

If you are thinking about buying the K-Express Essentials Single Serve K-Cup coffee maker, think twice. I am far from the only customer dealing with problems like this. There are many negative reviews on Facebook and on Walmart that mention defects, sudden failures, and poor support.

I wish I had seen them before I bought this model. I hope this helps someone else avoid the same aggravation.

I bought a Keurig in 2014 that served me well for over a decade. Then I received a Keurig Supreme as a gift that was delayed due to unfortunate circumstances. I used it for 2 months, and when the descale light illuminated, I dutifully purchased a Keurig kit and followed the instructions. The machine was dead after this was done. A Google search revealed that this is very common and directed me to YouTube instructions that guided me through an evening of disassembly just to poke a paperclip into a deeply buried hole. That brought it back to life, but what an effort for a device that provided only 60 days of service before failing.

The bottom started leaking black plastic seal piece literally I mean literally almost killed my grandma will never I mean never own anything Keurig again. Only owned for four months!

I purchased the K-Iced Single Serve K-Cup Pod Coffee Maker and haven't even had it 3 months and it just stopped working. The support person was helpful but Keurig has declined my claim even though I have the receipt and serial number. Lovely, way to stand behind your product. Have had my Black and Decker for over 10 years and it still works. Try making a better product and then stand behind your one year warranty.

One of the worst companies to deal with there keurig one cup coffee maker is crap and they won't replace it please do not buy this product not worth the hassle give all up dated information and came back and said not enough information I provided recite code through pictures they still said they couldn't replace it place do not buy just talked to a service rep they said they review my clam again hopefully I’ll get some answers but reading all the reviews I would surely like to get a refund

Keurig seems to have went downhill with either parts quality or Mfg, we have 1 bad coffee maker used for only 6 months with light use and 2 others we purchased as gifts for family that all broke within months of use. All seem to be major electrical breakage. Keurig refuses to entertain any type of compensation for our unit because we do not have a receipt. While i understand this to a point, this is not some scam or false report of a bad product.

For 1&1/2 years no problem with the Keurig until the descale light appeared. So I purchased the Keurig 3 month brewer care kit for $17. I followed the instructions on the descale bottle which was very simple until step 4. My Keurig shut off. I thought maybe it for the outlet but no it was the Keurig. I Replugged it, still didn’t come on. It’s not working. According to Internet the machine should last between 3 to 7 years. Called customer service (somewhere overseas) the warranty had expired and nothing they can do. But it was working prior to the descaling. She referred the information to the corporation in America as of 2 weeks, no follow-up.

Keurig is the absolute worst brand I have EVER encountered. I spent $1700 on a commercial machine just for the machine to not work.. the worst part is you can't reach Keurig support without being on hold for over an hour no matter what time of day, the call is also always dropped so you wait all that time for nothing.

After placing an order I did not receive a confirmation. I didn't think about it and placed a second one for the same product. It was a little later that I realized I should have checked to see if I had been charged for the 1st order prior to making the 2nd one. I had been charged but had no confirmation for Keurig.

After realizing I had 2 orders I attempted to contact their Customer Service, I was unsuccessful in chat and by email so I called. I explained what happened and the CSR said the call would be escalated and I would receive a return call. No one called back.

When I called Customer Service at the corportate number they went through the process again and did escalate the call. The CSR attempted to tell me I had not called on the same day that I placed the double order but I countered that I had because it is in my phone record with a date/time stamp. She said I had used someone else's account or had signed in as a guest and it would not show up in my Keurig account. Although I may have not used my Keurig account I should have received a confirmation via email because that is where Keurig sent updates for both orders.

The CSR continued to assert that there was no way to cancel the order and that it was my responsiblity because I had placed both although the web page had closed without confirmation.

Had I received any kind of confirmation I would never have placed the 2nd order. I admit I 'could' have checked my bank account, however I cannot recall a single online transaction where I have not had a confirmation email. I made sure to check the usual places, spam, trash, before placing the 2nd order, there was nothing from Keurig. The thing I didn't check was my bank account.

My request to Keurig was to send a pre-paid return label and their response after over an hour of speaking with several CSR's was that they would again escalate the case and notify me in 3-5 business days of their decision. If I am home when UPS arrives I will refuse delivery.

Update: Within an hour of speaking with the CSR I received an email that they had issued a return label via UPS that I will receive via email from UPS. The email also indicated that a refund will be issued once they receive the product. It was ridiculous to have to jump through all those hoops to cancel a duplicate order, even if I had made it in error it should be easier imo.

I placed an order for a new brewer, some pods, and a starter cleaning set on 10/25/2025. My billing address and shipping address differ due to being a traveling healthcare worker. I put in my correct shipping address, and then input the billing address next as specified by the website.

Unbeknownst to me, when I put in the billing address, it somehow changed my shipping address to match the billing address. I did catch this error immediately after I placed the order, however, even one second after the order was placed, there was no way for me to correct the mistake: I could not cancel the order, I could not correct the addresses - anything. There are many sites I purchase from that have a very brief window in which a customer can fix something like that, however, turns out Keurig is not like that.

So this all occurred at night and customer service was not open. I researched when they open, and I woke up the next day at 4AM my local time to call customer service as soon as they were open. Even though I did everything in my power that I could, customer service said they could not help because the item had shipped already. I did see where the label had been created, but UPS said they had not yet received the package. I explained this to the customer service representative, so she said she would try to fix the address. In the end, she said she did fix the address.

So, I thought the issue was fixed. Turns out, it was not. The package was delivered to the incorrect address. So now I had to pay an extra $100+ just to get the package to my current and correct address.

This oversight with the website function, where customers have no leeway to correct simple mistakes (that might have been caused by the website itself changing the billing and shipping addresses to match), is incredibly frustrating and, at a time where money is already stretched thin in this economy, is extremely costly to the customer.

Simply put, this has certainly decreased my opinion of the Keurig company and troubled my relationship. It is hard to want to be a customer after this incident, and especially hard to want to recommend this company to any other shopper.